SandelierRecensioni 

178
TrustScore 3 su 5

3,0

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Valutata 2 stelle su 5

Wow. Just found out your prices are in USD... nowhere in anything I have seen from your company does it mention this, except at checkout. I wonder how many Aussies have been scammed by this dishones... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

While I genuinely love the wall mounted Sandalier, I ordered the white background version but it isn’t really white, which is my only issue. It looks off white/ grey which is a shame as the sand does... Leggi di più

Valutata 5 stelle su 5

I saw the advertisement on Facebook & like others were a little skeptical until I reviewed it many places. They were packaged securely & I was pleasantly surprised how they looked. I purchased two as... Leggi di più

Valutata 4 stelle su 5

I ordered late for a Christmas gift, it took a while and while I didn’t hear anything until I reached out, they responded very quickly, just a simple handcrafted back ordered product. I haven’t seen i... Leggi di più

Dettagli dell'azienda

  1. Negozio di casalinghi

Informazioni su Sandelier

Scritti dall'azienda

A statement piece for your living space.
Mesmerizing to people of all ages and endlessly relaxing, Sandeliers™ are fascinating and a unique addition to your home or office.
With flow-times reaching up to several days with a little practice, you can gaze at your Sandelier™ and get lost in its beauty for hours straight.
Choose from multiple sand colors to match your interior and start your collection with your first ever completely unique and ever-changing art piece.

Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

178 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(178)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thumbs up

Beautiful piece and it was well protected for shipping. I ordered the ocean one and I love the colors. My sister loved mine so much that I have ordered the forest one for her.
Thumbs up 👍

2 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Exceeded my expectations

Exceeded my expectations! I bought two sandeliers as gifts for my young grandsons. Their shared bedroom is painted in blue and green, their favorite colors, so I ordered the “Ocean”(blue) and the “Rainforest” (green) standard sandeliers. They are beautiful and the boys loved them. The lead time required for delivery is substantial but very clearly communicated before ordering. Just keep that in mind if you are trying to meet a deadline. I contacted customer service to get an update on my delivery and the entire shipping process was clearly and patiently explained to me in detail. They arrived safely packed and well protected, with time to spare. The customer service follow up was exceptional.

23 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

This is the second sand sculptor I have…

This is the second sand sculptor I have ordered from Sandelier. The items are beautiful and mesmerizing. The packing is done well, assuring it’s safe arrival. I seriously have not experienced better customer service. The only drawback is that delivery time takes a while so be sure to order well before you want your item.

28 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Very unique and pretty

I have now bought four. I have them at home, work and given as gifts. Each one is so different and I love the slow flow. Makes amazing mountain scenes! Very pretty and also calming.

26 giugno 2022
Non scritta su invito
Valutata 1 stelle su 5

NOT GOOD ENOUGH!

I Received my Order after waiting Almost 4 Weeks for it Only for it to Not Work "out of the Box" as expected. When i reached out i was Told that i need to Buy a set of Injector Syringes and to fix it myself. I did expect to eventually need to Buy them at some point "Down the Line" but not on day ONE of owning it. So Now i am sitting here Waiting for the said Syringes to arrive so i can "adjust" and fix the Issue!

24 giugno 2022
Non scritta su invito
Logo di Sandelier

Risposta di Sandelier

Hi Rob,
Thanks for your review.
You placed your order on May 24th for your 3 Sandeliers. You received them on June 21st, which is less than a month after even though you said you waited "Almost 2 months" (EDIT: Now you have kindly corrected that).
You reached out to us stating that the flow time was too short on 2 of your Sandeliers.
We kindly explained that it was because the air level had been altered during transit, which can sometimes happen, therefore you have to re-adjust it in order to fully enjoy your art pieces.
We provided you with a full step-by-step guide on how to solve your problem.
We redirected you to one of our collaborators which you could buy the set of injectors from, and refunded you of the amount required for this purchase, as a commercial gesture.
I feel like you have been assisted properly and we have done everything to ensure your satisfaction. Your review doesn't illustrate the service quality you have been provided with.
We stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

Valutata 3 stelle su 5

Was disappointed

Was disappointed! There is a lot of visible air bubbles and not enough sand to make anything but triangles.

7 giugno 2022
Non scritta su invito
Logo di Sandelier

Risposta di Sandelier

Hi MaryAnn,
Thanks for your review.
Air bubbles are essential as they constitute the barrier between the sand and the water, allowing the grains of sand to fall slowly in between these bubbles. It's perfectly normal to have air bubbles in your art piece and it could not work without them.
You say there isn't enough sand to make anything but triangles. By triangles, do you mean layered mountain-like shapes? Because the purpose of your art piece is to create such patterns.
Your Sandelier works like an hourglass. I don't quite understand what kinds of other shapes you expected to see.
Feel free to check out our user's guide in order to better understand how to properly use your Sandelier and create beautiful patterns with it.
We stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

Valutata 5 stelle su 5

Gorgeous and Interactive Art

I absolutely LOVE the wall mounted Sandelier. I purchased it for the waiting room at my office and it is well loved by staff and clients alike. I've gotten so many compliments and often walk into the waiting room to see others rotating and watching it. We did have to purchase small casters (rotating ball bearings) to put on the back edges as the wheel otherwise rests against and scrapes the wall. It was and easy fix and I am otherwise very satisfied with this purchase.

15 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

My family is really enjoying the wall…

My family is really enjoying the wall mounted Sandelier. It’s hanging in a perfect spot so that someone will walk by and give it a spin.
It came out of the box perfect without the need to adjust the air or water. I’m not sure if it hung it the right way but I did add a few tiny furniture pads on the wall to make for a smooth rotation. All in all, it was a great purchase.

29 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Mesmerizing Sandelier!

I purchased The 11" Original Sandelier in Black Void. The product is so mesmerizing and defintiely boosts the zen in the office! I love the product and will be ordering a second one in the near future!

Product was delivered in perfect condition!

Thank you Sandelier for creating such an amazing products!

28 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Interactive Art In Your Home

I purchased one for my wife to enjoy. The disc is fascinating to watch... after a few tries you anticipate what you think it is going to look like, then it turns out differently from what you pictured. Oooo's and Ahhhh's are plentiful. We love it so much we have had to establish boundaries!

27 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Love my sandelier

Love my sandelier, it is the perfect piece for in my office. Nice to watch when I need a mental break and it's a great conversation piece for my clients!

23 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Love it

Love it! Quality product. Enjoy seeing all the different landscapes it creates and that it is never the same.

16 aprile 2022
Non scritta su invito

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