RRG Group Recensioni 439

Lisa was absolutely incredible throughout my entire car-buying experience. She was patient, knowledgeable, and genuinely dedicated to helping me find the perfect car. Her professionalism and warm personality made the whole process easy and enjoyable. I couldn’t have asked for better service—thank you, Lisa, for going above and beyond!

I bought a used car from RRG a couple of months ago reviews are not my thing but I had been looking for a certain BMW for a few months been to four or five BMW main dealers cars where not as they where described when got there so I started looking outside BMW dealerships a saw one at RRG Skoda Bolton Mark the salesman described the car exactly as it was and I bought the car quick and easy transaction really how buying a car should be the car has been great 5 star experience Peter Wilson Castleford

I bought a car from Leigh Bunn at Skoda RRG group in Bolton. We came down from Scotland and engaged with Leigh initially by phone to make enquiries and secure the sale, and then in person when we came for the car.

Leigh was really helpful and all the staff that I engaged with were professional.

If you are considering buying a Kia EV, PLEASE read this before you make the same mistake I did.
My experience is not “a small issue” — it is a safety hazard, a complete failure of Kia’s EV reliability, and a shocking display of incompetence from RRG Kia Bury My Car Became Dangerous on 7 August — Suddenly Entered “Turtle Mode” and Could Have Stalled Anywhere
On 7 August, my Kia e-Niro 3 suddenly triggered the turtle warning light, with severe power loss. This issue means the car can shut down randomly at any time.Imagine driving on a motorway and your EV suddenly dies. This is life-threatening. I immediately contacted Kia dealers. The earliest diagnostic appointment?
ONE MONTH LATER — 5 September.
Absolutely unacceptable for a safety-critical fault.
FIRST DIAGNOSIS (5 Sept): They Found NOTHING — Misdiagnosed the Problem — Wasted My Time
When the car finally went in: .They claimed it was the 12V battery,
• Even though we had already replaced the 12V battery ourselves,
• And had explained in detail that the issue clearly wasn’t caused by it.
Later when I went to collect the car, they casually told me:➡ Actually it’s NOT the 12V battery — but we still can’t find the issue. Their “solution”? Just keep driving it and wait for it to fail again.
I waited a month for THAT.
Next day, 6 September, the turtle light came back immediately.
SECOND DIAGNOSIS: They Finally Found Error Codes in the Main Battery — But Still Made Me Wait
When I brought it back again, the turtle light was still on and they finally saw two fault codes pointing to a faulty cell/shelf in the high-voltage battery.
This is a MAJOR EV fault. Yet they still told me the earliest they could look at it properly was 18 September. I refused to drive the car because it is dangerous, but they didn’t care.
They Attempted Random Repairs — Replacing Wires — Claiming “Road Test Passed” — ALL FAILED
They replaced an orange wire.
Then another wire. Then claimed everything was “road tested and good to go.”
On 17 Sept, they said I could collect the car.
I drove it home. By 6 PM on the SAME DAY, the turtle light came back again and the car died.
I immediately emailed a formal complaint.
THIRD, FOURTH, FIFTH… the Cycle Repeats — They STILL Can’t Fix It From mid-September to the end of September, the pattern was:
• I take the car back
• They say they found something
• They replace a wire or clear codes
• They “road test 300 miles”
• They say everything is fine
• I collect it
• The next day the car fails again
Every. Single. Time. This happened on 26 Sept, 27 Sept, 30 Sept and repeatedly afterwards.
They NEVER fixed the root cause.
FINALLY they admit the main battery is faulty — but now the battery is “on order for months”
In the last week of September, after the car completely died again, they finally admitted:
The high-voltage battery needs to be replaced.
But:
• They didn’t know how long it would take.
• They didn’t tell me anything for weeks.
• I had to call THEM multiple times.
Eventually they told me the battery “should arrive on 14 November.”
On 14 Nov, I called:
➡ “Battery still not here.”
➡ “System still shows 14th but nothing arrived.”
Today is 17 November.
Still no battery.
This afternoon, my husband went to the dealership to collect personal items from the car.
The General Manager then casually told him:
➡ Battery is now delayed ANOTHER MONTH — maybe mid-December.
➡ His OWN Kia EV also needed a new battery after only two years.
So Kia knows their EV batteries are failing.
But the customers have to suffer for months.🚗 Loan Car? They NEVER offered it until the very end.
My car has been unusable since AUGUST.
They NEVER proactively offered a courtesy car.
Only after the battery diagnosis (two months later!) did someone tell me I could “ask the front desk.”
Unbelievable.
Meanwhile I have been paying:
• Insurance
• Transportation costs
• Time wasted
• Endless trips to the dealership
All because Kia can’t diagnose or repair their own EV. Summary: My Kia e-Niro Has Been Broken for Over 3 Months — Kia Cannot Fix It — And the Battery Is Delayed for MONTHS
This entire situation is disgraceful, unsafe, and unacceptable.
Kia EVs clearly have serious reliability issues.
RRG Kia Bury’s diagnostics and communication are shockingly poor.
My car: Has been dangerous to drive
• Dies randomly
• Has a confirmed high-voltage battery fault
• Has been in and out of the garage repeatedly .Still cannot be driven since AUGUST
• And the replacement battery will take 3–4 months at best
This is beyond a negative review.

Dropped my car off to toyota silsden as it was making a humming noise. They diagnosed it as a wheel bearing. Called me back in the next day to say wheel bearing has been fitted and car is perfect now with no unwanted noises. I booked an uber to go pick it up travelling 16 miles because i was told the car has been fixed and doesn't make any noises now. I went to collect keys and drove off, immediately I could still hear the noise. So i went back and informed them. Then me and another technician went on a road test. He then put the car on the ramp inside the garage whilst i waited and came back to me & said it is a bearing in the gearbox not a wheel bearing. So again i left the car with them and booked an uber back home.. And by monday i received a call by the manager at the rrg silsden branch he said there is no noises at all and theres nothing wrong with the car and it has all been sorted. Again i booked an uber to go there to pick it up and drove off the noise was still there. I went on a road test with the manager and he was adamant that he did not hear the noise eventually he said it is the other side wheel bearing and replaced it after another week. Once again i booked an uber home. I received a call once the other side wheel bearing has been replaced and was told to pick it up. Again the noise was still there the manager came on a road test again and said the noise is nothing to worry about just carry on driving the car. At the end of it all i wasted £100 in uber fares and my car was still making a noise. I will Stay well away from toyota silsden branch

Great Customer Service for a lease car via Kia for my wife. From initial enquiry looking at the updated 26 model Kia Sportage full hybrid to handover some 5 weeks later all good. Phil was initial contact who quickly provided a quote for Contract Hire over 36 months. Although somewhat dearer than my broker who was somewhat cheaper over the term I decided to go ahead given the added value of dealing with paperwork and handover at their dealership. I was not disappointed being kept up to date with delivery times. On handover I was greeted by Chris for the paperwork and passed over to Scarlet for full information on the car which included a local test drive and visit to their service department. Overall some 2hours which was great to highlight a dealership that prides itself on customer service throughout to ensure you felt happy with the new car. I will certainly recommend . Well done and great thanks to the RRG team at Bury .

I had a really great experience today with the RRG Group in Stockport. I would especially like to thank Peter. He set up Apple Maps in MyToyota and made everything so easy to understand
Excellent service and very friendly.

Love the recent purchase but let down by customer service. No mention to us, that we couldn’t use the money in our service plan nor to cancel the direct debit. £100 in the service plan and we lost it. Was told they would refund it as a goodwill gesture but that has not happened. Would use a different Toyota garage in future as this is the second time that the customer service has let us down since Munir left!

RRG Salford

Spent a good while explaining the problem to the guy on service reception, told him at the start it was a motability car, was told because I’m 30 miles away they couldn’t pick up the car, fair enough. So organise a replacement car with them while they look at mine. I drive 30 miles to them this morning only to be told I need my license or no loan car. They never once said I would need any documentation to have a loan car. They could have called motability and confirmed I have a license to drive my car but instead they chose to let me drive 30 miles back home. Totally useless

Took my car in for a routine annual service at Lexus RRG Bolton. On collection, I spotted fresh scratches which the consultant (Daniel) confirmed and photographed, promising a follow-up. No call came. When I chased, his tone turned dismissive and I was promised another call that never happened.

Disappointing, especially after spending £10k+ here previously with excellent service (Wayne was outstanding). This time I’m left with scratches, no communication, and poor customer care. It’s hard to trust the process when the annual service is tied to an annual warranty but the follow-up and reliability just aren’t there.

Anthony took a lot of effort to listen for my preferences. His suggestions were helpful. I felt steered towards a solution rather than being sold a car I wasn't convinced about. I've been an RRG customer for many years, this is the type of service that keeps me returning.

Excellent customer service no pressure to buy a car very knowledgeable staff especially Vinny
Great team at Stockport, highly recommend

« À fuir absolument ! J’ai acheté un véhicule censé être fiable, et en quelques mois seulement le moteur est tombé en panne. Le concessionnaire n’assume aucune responsabilité et refuse de prendre en charge la réparation malgré la garantie. Le service après-vente est inexistant, arrogant et méprisant envers le client. Résultat : des mois d’immobilisation, des frais à ma charge et un véhicule inutilisable. Ce concessionnaire vend des voitures défectueuses et se désintéresse totalement de ses clients une fois la vente conclue. Honteux
Concessionnaire malhonnête plusieurs plaintes en cours , plusieurs clients arnaqués avec leur véhicule moteur HS qui revendent au client ( plutôt futur victime).
Je vous déconseille fortement ce concessionnaire à boycotter…
Hésite pas à faire tourner l’information pour éviter que des personnes se font encore escroquer par gens malhonnêtes…

PS ne vous fiez pas aux avis positifs qui sont ces faits par leur personnel interne…

I was treated very badly by RRG Toyota in Stockport as they accused me of something i have tried on multiple occasions in speaking with their head office and there were very stubborn and horrible were not taking my concerns seriously and resolving the matter peacefully.

I took my car to Toyota Silsden at 10.30 on Friday 30th August having booked it in on July 30th. When I returned to the garage at 14.30 I was told that the service had not even been started and it was 17.30 before the car was ready. As I live an hour away from Silsden it made it a very long day. This is supposed to be a service department and I don’t think this is the type of service I appreciate. They need to pull their socks up.

I bought a new Skoda Octavia VRS from RRG Skoda.
The negotiation on the price, deal and part ex was all done through phone and consequently on WhatsApp, which allowed me to consider the deal in my own time with no pressure. They gave me a fair price on my part ex, so I was happy. Got a great price on the new car.
When picking up the car, we mixed up pick up time, but they were very helpful and I was happy.
Love my new Skoda VRS.

👑👑👑👑👑
A year of having the amazing bz4x and being part of the toyota family. Today was my cars first service 10k and I am blown away. I called the team at toyota a week or so to book my car in for the service the person on the phone was very helpful and even booked me in for collection and delivery. As iv just had a operation and driving and going out at the moment is a massive challenge this service offered by Toyota saved me from worrying and stressing.As a disabled person toyota has always put my worry and stresses at ease and made me feel like I matter. Then a few days before the car was collected I had a phone call from the amazing Louise who is an absolute legend and by far one of the greatest people I have ever had the privilege of speaking too. She reassured me the car would be in safe hands and she would be here bright and early to collect my car and deliver it back the same day.
The day of collection Louise came to my door showed me her ID with the cars paperwork and again reassured me the car would be safe. Let me tell you about Louise she is a breath of fresh air and one in a million. Her customer service skills are immaculate and her laugh is contagious. There isn't many people in this world with her kind of spirt.
This afternoon the car was delivered back to me with all the services done and all the paperwork even outlining the parts I had asked about. And to top it all off the car came back looking new again with a complimentary car wash and interior clean. I would always recommend TOYOTA to anyone who is searching for a new or used car and would always recommend RRG HUDDERSFIELD.

What an amazing experience!
Both my husband, Harry, and I had such a fantastic time dealing with Ifzal. From the very first phone call to shaking his hand in-store, he was an absolute gentleman.

Ifzal took the time to walk me through all the features of the different Peugeot 208s in stock, which really helped me make an informed decision. The whole process was made so easy – everything was clearly explained, and he was incredibly helpful in showing me all the modern features of the car.

He even followed up with a call the day after I collected the car just to make sure I was still happy with everything – such a lovely, personal touch. It was a refreshing change to be looked after in such a traditional and genuine way.

Ifzal is a real credit to the Oldham showroom. I honestly wish I could give more than 5 stars!

Great experience with RRG Kia Bury, Daniel was honest and knowledgeable on the car, we bought the car unseen and it was prepared to an excellent standard with full documented service history, the handover was quick with no pressure selling tactics I’ve had at other dealers. All in all it was a great experience and I wouldn’t hesitate to recommend this dealership. Thanks again.

I really regret buying a car from these guys.
I bought a Kia from RRG Bury for my wife who had previously had a good experience from them. We weren’t ripped off as such, but things I expected to happen as there’s so much competition in this industry was lacking.
Firstly they gave less for an immaculate trade in than ‘We buy any car’ had offered, when it’s a given these days that dealers use these to base a trade in on. The salesman promised they would match, but if not he would explain why. He never did and quickly moved on.
Secondly we had to pick the car up from their service department which is over the road. The service department pressured us to purchase a service plan, which we decided to leave for now after already spending a lot to get the car in the first place. We bought the car in January and at the start of July I received a phone call to book the car in for service. I was staggered they wanted nearly £300 for a ‘Kia’ for its third service. I genuinely thought the car was good for 12 months and regretted even more buying this car. I contacted the sales guy to explain why this was the case and whether he could do something about it. He never got back to me.
The last issue is one of the tyres needs replacing very soon. My wife works in the emergency department of our local hospital which is only 2 miles away. I don’t think she’s gone any where near 1000 miles and already a tyre has a low tread.
Apologies for rambling and I will conclude that RRG Bury no longer values customers or customer care and satisfaction (remember during covid when everyone banged pans on their doorstep for all the professionals working through the pandemic, well my wife was one of the hard workers who got us through it all and gave second to none care. RRG needs to remember what care truly is.)
I truly regret buying this car from them. I would strongly advise looking elsewhere and pray that your experience doesn’t leave you with the bitter taste this one has left us with.
Shame on you Daniel.
Lastly the Kia Stonic is a very annoying car which constantly beeps at you. Yes it’s a safety feature but it should be simple to switch them all off if you don’t want you car to rule your journey. Watch out for a fuller review of the Stonic which been dropped from the range, strangely for some reason???