ROX - Diamonds & Thrills Recensioni 

Fantastic experience! There were some shipping issues to the United States, but Chloe at ROX handled all my correspondence in a timely and professional manner. Especially with the US/UK time difference. I would not hesitate to do business with them in the future. Love my new watch!!

Was unsure about lab diamonds, went into the Liverpool store and James spent a lot of time with me and listened to what I was looking for . He explained about lab diamonds and showed me the certifications, Ordered in the rings , emailed me over pictures and details and allowed me time to think things over . Made my decision and went back to store and Ewan was just as helpful and polite . Staff are a credit in this store .
James follows up with a phone call . Would definitely recommend and will be going back . Love my purchase and the customer experience from start to finish was first class , well done to you all .

I have been dealing with Chloe over the last 5 weeks to help me purchase a ring

Chloe has been so helpful : explained everything very clearly and sent me loads of photos to enable me to make a decision.
I cannot praise Chloe enough - she is as an absolute asset to your business-
Thank you Chloe for all your hard work helping me through my purchase - I am so grateful to you xxx

Great communication and excellent service
Jill went the extra mile in keeping me up to date with my purchase of a new release from Tudor. Arrived quicker than expected, sized to fit. Posted guaranteed overnight. Beautifully packaged. I couldn’t recommend more highly.

Very good deal on a brand new watch in the sale. Purchased online out of hours
Watch sent next working day by parcel carrier and received by me next day. Very happy

Great experience from start to finish. Delivery was super quick. The item was very carefully and meticulously packaged. Highly recommended.

Ordered a lab-grown diamond engagement ring and it was beautiful, Chloe was extremely helpful and would definitely use again! Highly recommend.

Staff were inviting, friendly and helpful. I was treated well through my full shopping experience and I am more than happy to be a returning customer

We visited Rox to buy an eternity ring as a 60th birthday gift and we’re absolutely delighted with the service we received from Samantha at the Newcastle store.
She went out of her way to keep us up to date with progress and looked after us so well while we were in store.
The quality of the jewellery is wonderful and we were extremely happy with our purchase and especially the service we received from Samantha. She made sure we will definitely be back in the future.

Great customer service and very responsive team

I love going into the Rox store in Liverpool, all the staff are very friendly and very helpful, the items on display are beautiful and if you cant find what you are looking for they will help you or go that extra mile to help you find what you want, I have made 4 purchases from this store and am sure I will be back for more, they even made me one ring from a design I liked that they didnt stock, nothing is too much trouble for them, if you want quality jewellery and a friendly smiling face to help this is the store for you. The complimentary drinks are an added bonus, but I recommend the Moet and Chandon, just a shame they dont give you a bottle to celebrate with when you pick up your purchase! The selection of engagement rings on offer is amazing, something for all tastes and you can even get lab grown diamonds now too.
Sue has always been our sales lady and she is more like a friend to us now, but all the girls and the boys are exceptionally helpful and very knowledgable.

Would like to thank Blair and his team for sorting out the mix up regarding my rings.Thanks again for sorting this out.

Very easy online purchase
👍👍👍

I cannot recommend Samantha Chambers at Rox enough she went above and beyond to help us get perfect Engagement and wedding bands. She is very professional and listens to your needs and works around budgets. If you want a professional service go and see Samantha

Ive bought 3 diamond rings from Rox Newcastle for my girlfriend.
Was advised by Lyndsey who was incredibly patient and knowledgeable. I had been to other jewellers but found Rox to be much more friendly and without any pressure.

Big shout out to Sue in your liverpool store! Bought my engagement ring and wedding bands plus a few other items and she is just the best! Always greet us with a smile and very helpful.

Very fast delivery well impressed
Thanks 😊

Right up to the point of pressing the 'buy' button, I had been impressed with Chloe's help in Customer Service. The Tag Heuer Monaco at a brilliant price was shown as in stock. I paid a 30% deposit, using finance for the balance. All of a sudden, it was showing a special order with a SIX week delivery. Sending emails to three different parts of ROX immediately and before they closed for the weekend has left me in limbo as I am not prepared to wait so long and especially as it has been price matched by a large mainstream jeweller.
UPDATE. Thanks to a lady in the Leeds showroom and Laura in Newcastle, my watch will be delivered tomorrow. Nobody knows why the advice note I got showing item in stock but with mid June delivery was sent, but happily should not be sorted. Well done to the two showrooms. Thank you

Absolutely amazing service from Lora at Rox Newcastle. Made the experience of choosing a ring for my special birthday so enjoyable. Lora was friendly, attentive and knowledgeable. The ring I chose was exactly what I came in for. Not our first purchase from ROX and wint be the last. Thanks Lora!