Friendly welcome by front of house. Seen by pharmacist within 5 minutes and given a treatment through pharmacy first. Worsening advice was clear and helpful. Rowlands Strathbrock Partnership Centr... Leggi di più
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The Pharmacist at Highland Rd Southsea who answers the phone talks very fast. I spoke to them this morning to find out when my prescription would be ready as when I talked to them last night they wer... Leggi di più
L'azienda ha risposto
I could not get prescription needed as I am 64 years old but could get an useful advice of a pharmasist Mr. Tui and rear medicine prescribed by my GP. Pharmacy staff were polite, clear explained the p... Leggi di più
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Very impressed. I belatedly realised that I was going abroad on holiday in a few days time and would run out of my medication whilst away. As soon as Rowlands acknowledged receipt of my prescription I... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Informazioni di contatto
Rivington Road, WA7 3DJ, Runcorn, Regno Unito
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
3,9
Molto buono
806 recensioni
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Le persone hanno visualizzato anche
Always arrives on time and always…
Always arrives on time and always complete order.
16 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
So easy to use
So easy to use, online order they do the rest, notified at every level.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Really great service 👏..
14 giugno 2026
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Risposta di Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Informative with regular updates
Informative with regular updates
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Excellent service
This (Whitehouse Ind Est, Rivington Rd, Preston Brk, Runcorn) is my nominated pharmacy for repeat prescriptions, for delivery to my home.
Thus far, the service has been excellent. All my prescriptions have been received in less than a week from submitting them to my surgery for signature, and have been 100% correct.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Excellent Service
I really enjoy the whole repeat prescription process it’s just so simple. Log on to the app, pick the things I need and a couple of days later they pop through my letter box. In the many years I’ve used the service I’ve had two problems, one caused by my GP and one by the delivery service. Customer Service were excellent in both cases and quickly resolved the problem. I wouldn’t go anywhere else.
6 luglio 2026
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Risposta di Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Efficient and easy
The on line order system is very efficient, I usually get my medication delivered within a week.
No errors at all so far, with good communication.
It’s the easiest way I’ve found to get my repeat and new prescriptions.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Roland's Pharmacy cancelled my prescription
I used the Roland's Pharmacy app to order a repeat prescription. The next day my local GP prescribed another medication on top of my repeat prescription. Roland pharmacy in all their wisdom decided to "remove" my first request. I received my medication that the GP ordered but not my repeat medication. Unfortunately I had now run out of my repeat medication but luckily it wasn't critical. It eventually arrived four days later. Why can the GP prescribe a medication yet Roland Pharmacy, who have never met me, examined me or even asked the simplest medical questions, decide to "remove" my order without even consulting me? Awful service.
9 luglio 2026
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Risposta di Rowlands Pharmacy
Thank you for sharing your feedback. We are very sorry for the confusion and frustration caused by how your order updates appeared on your online account.
When you place a request, our system syncs directly with your GP surgery. If a GP approves one medication before another, our system automatically updates to show you exactly what is currently being prepared. While a crossed-out item might look like a cancellation, it simply means we are waiting on the prescription from your doctor. In this instance, as soon as your GP issued the remaining prescription the following day, it was processed and delivered safely within our standard 7-10 day turnaround time.
We completely understand how this layout can be misleading. We have shared your feedback with our development team to help us improve how order updates are displayed to patients in the future.
If you have any further questions, please reply directly to the email we have sent you so we can assist you further.
Thanks
Chantal
Rowlands Pharmacy Online
Always very helpfull and quick to reply.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Easy to use website
Easy to use website. Refreshingly easy to order for demented husband. Reminder emails helpful.
20 luglio 2026
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Risposta di Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Rowlands in over two years of providing…
Rowlands in over two years of providing my medication, have been thoroughly efficient, and prompt in their service, thank you.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Excellent service as always
Excellent service as always - they even remind me when to reorder
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Brilliant service
Brilliant service , always on time , easy to use app
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Excellent
Runcorn (Distribution) is excellent. Always prompt delivery and immediate notification if there is any issue with medication. Staff are very helpful if there is a query and deliver what they promise.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Reliability
I am reliant on the medicines deliver to me. A missed day could mean trouble. Rowlands have never let me down during all the years I've been a customer.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Should be slightly quicker...
Having them delivered to my home is great. Gave you only 4 stars because sometimes the delivery can take more days than I expect. If I order on a Monday I expect it by Thursday latest - as an example - but overall a great service and highly recommended. I tell everyone about it!
7 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Brilliant!
So easy to order with the app, they have never let know me down. Even when my surgery hasn't sent the prescription which I wouldn't be aware of, Rowlands alerted me so I was able to contact my surgery - all round brilliant service👍
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Excellent service simple to order
17 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Above all the reminders I get when my…
Above all the reminders I get when my medicine is due and the safe packaging when delivered.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Beamed down accurately
I have been using this pharmacy since Covid and would highly recommend. Thank you so much.
20 luglio 2026
Non scritta su invito
Risposta di Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
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