I did not receive an order…
I did not receive an order confirmation.
I have not received the product.
13 febbraio 2026
Non scritta su invito
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2,7
Scarso
8 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
Ordered an armchair from CDON.fi and the seller there was Rootz Living. After I ordered the chair I found these reviews here in trustpilot and decided to ask them directly through email about shipment details and if the ETA is still the same. They answered quickly and professionally, they estimated arrival of shipment would go over by 1-2 days and that was fine by me. I received a tracking number but it didn't show me any info at all but today the driver called that the package is coming as promised. Maybe the tracking code was wrong or something but wasn't a big problem.
Product was well packaged and as advertised. Great chair, thank you.
27 gennaio 2026
Non scritta su invito
non-delivery, faulty tracking code
The website advertises delivery within 1–4 business days. We placed our order on 20/12/2025, yet to date we have not received a single item. Additionally, the tracking number provided is invalid, while your website incorrectly marks the order as fulfilled. This constitutes misleading and faulty representation of service. No actual contact details to find of this company beside an email, opening dispute to per direct get a refund and avoid further escalation.
28 dicembre 2025
Non scritta su invito
Ustabil levering
Havde bestilt et kabinetskab som jeg efter 2 ugers ventetid fik fortalt, efter at jeg selv rakte ud, ikke ville komme og man kunne ikke sige hvornår det ville være klar til levering. Stod og manglede dette skab til at færdiggøre et værelse til en gæst.. ved ikke om det er en one off men hvis det haster, så anbefaler jeg at man rækker ud til dem før man bestiller.
16 giugno 2025
Non scritta su invito
I ordered a bar cart in greige colour…
I ordered a bar cart in greige colour for my husband on our 8th aniversary. Ord number (680c2ab1 ) When I open the package I can see they have sended me wrong product insted there is a dark brown bar cart. I was so dissappointed so I emailed them and got as answer that the greige was out of stock that is why they sended out another one which I think is riddicilous as they could atleast emailed me and explaned and GIVE me the opption to choose if I want to go with the darker one or cancel my order. They didn’t even offer me any kind of compensation for their mistake and insted just stopped answering my emails. Really dissappointed
12 febbraio 2025
Non scritta su invito
Risposta di Rootzliving
Hi Hannah,
We are very disappointed to hear that you had a bad experience with us. I think something went wrong with the communication, as we always look for a solution with our customers.
Could you please share your order number with us. This way we can check the communication, and we make sure you get the correct compensation or money back.
Again, our apologies for the bad experience.
We are looking forward to your reply and solving the problem with you.
With kind regards,
Team Rootz Living
all's well that ends well
We ordered and paid for a children's storage cupboard, NOTHING RECEIVED AND NO REFUND OF MONEY. Despite various mails, no reaction.
UPDATE December 21, 2024:
After intervention the money was refunded and the package was delivered free of charge. The cupboard was what we expected. In the end the conclusion is: the support on the website is very poor and the reaction on Trustpilot was the deciding factor.
25 ottobre 2024
Non scritta su invito
Risposta di Rootzliving
Dear mister den Uijl,
We have just send you a message about the order. We have explained what went wrong and we have refunded the amount to you.
We also offered a extra compensation for the bad experience you have had. We hope that with this compensation and refund, we have gained back your trust in our Web store.
With kind regards,
Team Rootz Living
Har købt et hønsehus
Har købt et hønsehus. Som viser sig både at være utæt og allerede går i stykker, det er kommet hjem i september 2024 og nu har jeg 5 kyllinger der ikke har et sted at bo for vinteren, for når det regner så regner det ind så de bliver gennemblødt og bunden i huset er en stor vandpyt, det kan mine silkehøns da ikke bo i. De reager ikke på mail, gjorde de heller ikke tilbage i september da jeg efterlyset hvor hønsehuset blev af da det var forsinket.
D 6.12.24
I ville give 50€ for at lukke sagen med det samme, det er ikke engang halvdelen af det jeg har givet for det, samtidig er det kun 2 mdr gammel. I skrev i mailen I ville vende tilbage når i hørte mere, dette er over en uge siden, jeg har skrevet og spurgt til hvad der videre ville ske i sagen.
28 novembre 2024
Non scritta su invito
Risposta di Rootzliving
Kære Louise,
Hvor er det meget irriterende at høre, at loftet er lækket. Vi kan se, at der har været mailkontakt, men at du ikke fandt vores løsning passende.
Som så sandelig ser, at posttrafikken er stoppet bagefter.
Vi vil stadig gerne komme med en løsning. Vi sender dig endnu en e-mail for at finde en passende løsning.
Vi beklager ulejligheden.
Med venlig hilsen
Rootz Living
SCAM
SCAM!
Where is the product I ordered two month ago?
Support doesn't answer when contacting them.
4 agosto 2024
Non scritta su invito
Risposta di Rootzliving
Dear Magnus,
We are very sad to read your review. We have indeed seen that your email messages where not received by us, this problem is fixed. As you have seen we have refunded the full amount to you.
We are very sorry for the bad experience you have had.
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