Rock Salt Prints Recensioni 174

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have had a neon sign and a mural from Rock salt. The neon broke and they replaced it, the customer service was second to none. The mural is fabulous and makes me smile every time I look at it. It... Leggi di più

Valutata 5 stelle su 5

What a great company and amazing wall panel’s, such a wonderful range of designs that you are spoilt for choice, we finally made our selection and we were highly delighted with the result. The wall p... Leggi di più

Valutata 5 stelle su 5

Absolutely fantastic this has transformed my living room it took a couple of us to install this but the end result was absolutely fantastic. Would highly recommend great quality also. We purchased on... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant customer service! I had a small section of my LED light go dim on one of my pictures, I sent an email showing the issue, I had replacement picture delivered to my house within days of sendin... Leggi di più

Dettagli dell'azienda

  1. Negozio di poster
  2. Negozio di forniture per il bagno
  3. Fornitore di materiali edili
  4. Costruttore di case
  5. Negozio di carta da parati

Scritti dall'azienda

Rock Salt Prints has an extensive range of artworks, chopping boards, shower wall panels, kitchen splash backs, wall murals and wall papers, with something to suit almost all homes and styles. You can find cool Star Wars prints, popular fashion art wall paper, prints for home and posters for office, or jazz up your bathroom with our amazing waterproof wall panels.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

174 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

My bespoke shower wall panel

I cannot thank Rocksalt enough for indulging me with my bespoke shower panel of Slyvester Stallone from Get Carter. It is fabulous and looks fantastic on the wall. Even the bathroom fitter was excited to put him up.

29 aprile 2023
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Risposta di Rock Salt Prints

Thanks Karen for the lovely review and thank again for your second order - we hope you will love you splashback as much as you love your shower wall.

Valutata 5 stelle su 5

Love it all

Love it all. My new kitchen back splash is beyond awesome. I’m so happy with the design and everything to go with the experience. I would recommend to my friends.

25 aprile 2023
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Risposta di Rock Salt Prints

Thanks Sarah - please send us a photo we would love to see it

Valutata 1 stelle su 5

Acrylic panels - very poor service

This review applies to installing 2 acrylic panels side by side. Upon installing as per instructions a couple of days later the panels started to warp and came away from the wall. We left space as per instructions but they expanded so much that on pushing them back to the wall they overlapped. As we were installing 2 panels the instructions should have reflected extra expansion room rather than the 3mm stated for a single panel. I took this up with Pete and Zita they insisted that it was an installation error but we followed all instructions with our builder and used their recommended adhesive. Awful experience and wasted money. They offered discount to buy more panels which was an insult after having spent £1250 for the first set. Someone else had same issue and reviewed here in Dec 2023. Had to buy tiles instead and no redress.

19 febbraio 2023
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Risposta di Rock Salt Prints

Hi, as discussed over several emails this is an installation error. We have contacted our manufacturers who make these panels and have been selling them for over 20 years with no issues. We have the report back from them confirming that panels can not expand more than 3mm per side.Your bathroom hasn't even been used when the panels came off the wall so it makes it impossible for the panel to expand at all. Expansion could happen when extreme heat is involved. It says on our website that 3mm needs to be accounted per panel and per side. We have also told you this prior to installation. The panels can not just pop off the wall. It seems incorrect measurements were taken and maybe your bottom left wall was shorter than the top left and that could have made the panels pop out. Again your bathroom wasn't used so they couldn't have expanded. You used our recommended adhesive which has been tested and never had issues with. Previous one bad review was about using a cheap glue, nothing to do with expansion. Have you applied enough adhesive to each panels? Also we have never received photographs proving the claimed 10mm expansion which again make us think that the space was incorrectly measured. We have also seen rough brown marks on the wall which we have asked several times to confirm what they were. It seems the wall wasn't straight and flat. We sell hundreds of these panels and never had expansion problem. You can see our happy customers photos on our website under customer photos and on our instagram page. We offered you a replacement left side panel cost price but by then you pulled the absolutely fine right panel off the wall which apparently didn't expand. We didn't mean to insult you at all and I am very sorry that you felt that way.

Valutata 5 stelle su 5

Kitchen splashback

I love the splashback for the kitchen. Looks gorgeous and a really good quality. I needed to change my sizing and that wasn’t a problem for the team. I’ve recommended RSP to my friend for her kitchen and when we decorate the bathroom, I shall definitely be back. Excellent job. Thanks

14 marzo 2023
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Risposta di Rock Salt Prints

Thanks Lesley - Please send us a photo we would love to see it

Valutata 5 stelle su 5

Beautiful finished product

Such lovely products,easy to use website,good communication and quick service. They were very helpful making me a custom size splashback.It arrived today and am thrilled,it looks even better than the photo! I would recommend if you would like something that stands out and is to a very high finish and easy to install! Thank you from a very happy customer...

21 aprile 2023
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Risposta di Rock Salt Prints

Hi Veronica, thank you for your lovely review. Glad to hear you love your splash back

Valutata 5 stelle su 5

We had a really positive experience…

We had a really positive experience with Rocksalt who made a custom shower panel for our new bathroom. Our panel was a tricky size and Rocksalt exceeded our expectations by creating one panel to the exact dimensions. It was delivered in perfect condition ahead of time. The panel itself is really robust and fantastic quality. Our bathroom looks amazing as a result. Thank you so much!

17 aprile 2023
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Risposta di Rock Salt Prints

Thank you so much Gail - we love the photos you sent us. Thanks again for using our acrylic shower panels.

Valutata 5 stelle su 5

Excellent service

We purchased a framed print from Rocksalt, amazing service and we absolutely love our purchase. Looks striking on the dining room wall. We will definitely be ordering again.

11 marzo 2023
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Risposta di Rock Salt Prints

Dear Victoria, thank you so much for the lovely review.

Valutata 2 stelle su 5

Very disappointed

Very disappointed
Very overpriced for a poor quality print and frame .
Definitely wouldn’t recommend.

9 marzo 2023
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Risposta di Rock Salt Prints

Dear Jack, I am sorry to hear that. We offer a full refund if you are not happy with the item. I have checked but not seen any emails from you reporting any issues. We are here to resolve it for you if you would like to return it, just drop us an email. If the frame arrived damaged, we can also replace the item.

Valutata 5 stelle su 5

Excellent customer service

Unfortunately my prints arrived damaged, so I returned them and a full refund was issued swiftly, plus the return postage. Excellent customer service from Laura! Would use again.

2 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Custom made splash back

I contacted Rocksalt to as about a custom splash back Laura was so helpful they were able to do what I wanted. From start to finish I received excellent customer service even after I said it would be traveling all the way to Spain. Would highly recommend Rocksalt.

24 febbraio 2023
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Valutata 5 stelle su 5

I ordered 2 posters for my little…

I ordered 2 posters for my little bathroom and my en-suite. They are absolutely beautiful and look fab. The quality is extremely good. Worth the money. Delivery was fairly quick too 😊

13 gennaio 2023
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Risposta di Rock Salt Prints

Dear Samantha - thank you so much for the lovely review. We would love to see our products in your bathrooms. Please send us some photos if you have time. Many Thanks

Valutata 5 stelle su 5

A master class in customer service and quality of goods

If only every company did business like this! So responsive, the phone answered straight away, problem solving and solution finding is a real strength and they go that extra mile too . The art work is absolutely fantastic! It’s been a real pleasure, only sorry we haven’t a another bathroom to refit!

7 febbraio 2023
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Risposta di Rock Salt Prints

Dear Vanessa, thank you so much for your lovely review, and we are so happy to hear you love our acrylic panels. Thank you also for sending us the photos. Your bathroom looks amazing!

Valutata 5 stelle su 5

I am delighted with the acrylic panel I…

I am delighted with the acrylic panel I have just received for my bathroom from Rocksalt Prints. The finished product has been designed so well plus the clarity of the image/print is amazing! This piece was bespoke/tailor made, cut to size and delivered within 7 days! It has now been installed without a hitch and I couldn't be happier!

11 gennaio 2023
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Valutata 5 stelle su 5

My experience with Rock Salt was simply awesome

My experience with Rock Salt was simply amazing. The product is so unique and the communication was exactly what a small business should be. I ordered an acrylic shower panel and it arrived on the exact date as promised, was cut to my exact measurements and was just what I required and ordered. Super impressed

5 dicembre 2022
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Valutata 1 stelle su 5

Hmm. I would say discuss fitting in great detail with them to cover your a$£e if thinks go south

Great design on the acrylic panels so ordered up. Approx 2k of panels. I am a professional bathroom fitter so fitted panels as per my chosen method, proven over 10 years of fitting panels. Within a week the panels within the shower area showed signs of failure, panels warping and becoming de-bonded from the wall structure, print becoming detached from rear of panels etc. Discussed problems in great detail with Pete at Rock Salt. No resolution, so took it to Paypal complaints. Had a derisory offer of compensation from Rock Salt which I felt was an insult so refused it. I have 100% confidence in my method of fixing panels so am very disappointed with the outcome. Fit for purpose, the jury is out. To follow up on Rocksalt reply , not sure whether I used the wrong 'glue' but I am 100% that I used the correct panel adhesive. Not sure professionals would describe it as 'glue' !!!

22 dicembre 2022
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Risposta di Rock Salt Prints

Unfortunately this was an installation error. We think the wrong glue was used. I spent lots of time trying to figure out what happened whilst talking with Daniel, its difficult when you cannot see the environment as there are so many changeable variables on the installation side of things. The panel arrived in perfect condition and as advertised. A paypal case was opened and after careful consideration, paypal sided with us, concluded this was an installation error and closed the case. Sympathy with the customer, as an expensive mistake to make. Always happy to discuss pre install to make sure the correct procedure is followed.

Valutata 1 stelle su 5

They don’t even dispatch your order

Made an order on 28/11/22 and it still haven’t even been dispatched! Emailed them twice but no reply. I’ll have to open a PayPal dispute.

Avoid this terrible company!

11 dicembre 2022
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Risposta di Rock Salt Prints

Dear Amy
We reply to every email received within 48hrs. Please check your junk folder. May I ask when you emailed us? We also have a phone number on our website, you can call us for order updates. As per our shipping terms and conditions some products lead time can be 10-14 working days as we make everything to order. Royal Mail has been on strike for most of November. Please call us so that we can check the status of your order.
Update 14th Dec: As we've not received any emails or calls from you, we believe this is a fake review. We've also checked orders received on the 28th November and there were no orders received from anyone called Amy. All orders from that day have been fulfilled and delivered. If you still believe you haven't received your order, please call us. Also as you left 54x 1* reviews for various businesses in last 3 months, we would like to wish you all the happiness and positivity for 2023.

Valutata 5 stelle su 5

Great product and customer service

Great product and customer service! Zita worked with me to ensure that all our questions were answered quickly and we had all the options to be able to place our order. Made the process v easy for us and we are delighted with our picture!

8 agosto 2022
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Valutata 5 stelle su 5

Fantastic Customer Service, 5 Star Company

Ordered from Rock Salt twice now and both items were perfect. Delivered on time and even received a follow-up call to check everything was ok. Customer service team went above and beyond to help me with my purchases. Highly recommend this company, will definitely be ordering again from them.

8 agosto 2022
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