Robertsons Solicitors Recensioni 820

TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I’ve recently encountered a very difficult and complex situation that required the services of Robertsons solicitors. I’m so grateful to Amy and Laura who took control of the situation with gr... Leggi di più

Valutata 5 stelle su 5

Working with Chris really made my already stressful process so much easier. After enquiring via an email, he reached out the same day and managed to book me in to meet in person. He listened to me and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I used Robertsons for my house move and they were brilliant. Rhianne Team handled our move and she was everything you'd want - on the ball, constant communication and chased others in the chain when t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Rhianne and her team were amazing from start to finish on my purchase. They made the process stress free and were always on top of chasing matters. I am extremely grateful and will definitely continue... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi legali
  2. Avvocato divorzista
  3. Avvocato del lavoro
  4. Avvocato esperto in diritto di famiglia
  5. Studio legale
  6. Avvocato immobiliarista

Informazioni su Robertsons Solicitors

Scritti dall'azienda

Robertsons Solicitors is a leading firm with offices in Cardiff, Bristol, Newport and Barry, providing clear, practical legal advice with a service that’s genuinely friendly, approachable and professional. We understand that choosing a solicitor can feel daunting, so we focus on making the process straightforward from the very first conversation—keeping you informed, explaining your options in plain English, and responding promptly when you need us.

We offer a broad range of legal services to support individuals and businesses, including family law, property, education, litigation, employment, and commercial property. Whether you need support during a sensitive family matter, help with a property transaction, representation in a dispute, or guidance on employment and business issues, you can expect careful attention to detail and a team committed to achieving the best possible outcome.

Our standards are backed by recognised accreditations. In family law, we hold Resolution membership and two Law Society Family Law Accreditations, reflecting our commitment to best practice and high-quality client care. For conveyancing, we hold the Law Society CQS accreditation. We’re also proud to have received two awards for best family law department, recognising the strength of our expertise and service.

Robertsons Solicitors has maintained the Lexcel Standard of Excellence since 2007, making us one of the longest-standing firms to hold this standard. If you’re looking for established solicitors known for excellent client service and trusted expertise, contact Robertsons Solicitors—our Trustpilot reviews speak for themselves.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

820 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Job well done

Very efficient & professional service from the conveyance team who kept me informed throughout & removed the complexities of the registered title. I can't thank them enough.

21 marzo 2025
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Risposta di Robertsons Solicitors

Delighted to hear you had such a positive experience with our conveyancing team. Thank you for the kind words – we're always here to make the process as smooth and stress-free as possible!

Valutata 5 stelle su 5

This is the second time I’ve used…

This is the second time I’ve used Robertsons solicitors
And they have been excellent
I have recently bought a property and Gemma was so professional and amazing from the beginning to the end it was so smooth and completely kept informed would highly recommend. Andrew helped me through my divorce and was extremely supportive and professional too

11 aprile 2025
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Risposta di Robertsons Solicitors

Thank you for your lovely review and for choosing Robertsons again. We're so pleased to hear Gemma made your property purchase smooth and that Andrew was supportive during your divorce. Your recommendation means a lot to us!

Valutata 5 stelle su 5

I recently purchased a house and…

I recently purchased a house and Robertsons were fantastic! Mollie, Ellie and Kim were so helpful and answered all my queries very quickly. As a first time buyer I wasn’t sure about the process however all communication was clear, and overall the process was very smooth. Very happy and would definitely recommend, will be using them again in the future!

24 marzo 2025
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Risposta di Robertsons Solicitors

Thank you so much for your kind review! We're delighted to hear that Mollie, Ellie, and Kim were able to assist you throughout the process and make your experience as smooth as possible. It’s great to know that, as a first-time buyer, you felt supported and well-informed. We truly appreciate your recommendation and look forward to working with you again in the future. Best wishes in your new home!

Valutata 5 stelle su 5

Great service regarding employment law

Great service, Ashling Williams and William Baird gave excellent expert advice and sorted out the paperwork without any hassle, creating no worries and leaving me feeling reassured during a difficult time. I would recommend Robertsons to anyone!

4 marzo 2025
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Risposta di Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear that Ashling and Will provided you with expert advice and made the process hassle-free. It’s great to know we could offer reassurance during a challenging time. We truly appreciate your recommendation and are glad we could assist you.

Valutata 5 stelle su 5

Katie and team were superb throughout

Katie and team were superb throughout. Regular, routine communication, open/honest discussion and just generally very reassuring and supportive throughout the process of our house purchase. Would definitely recommend to other first-time buyers!

28 marzo 2025
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Thank you for leaving your feedback. We are so pleased Katie and the team assisted you. Wishing you all the best in your new home.

Valutata 5 stelle su 5

Premium service delivered in all aspects

I have used Robertsons Solicitors conveyancing service for purchase my property. Thanks to Rhianne and Georgina ( this very stressful process- purchasing property/ spending savings of my life) went very smooth and hustle free all queries and questions answered/ solved in right manner/ timing. Thank you very much for premium service delivered.

10 marzo 2025
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Risposta di Robertsons Solicitors

Thank you for your kind feedback! We're delighted to hear that our conveyancing service helped make your property purchase smooth and hassle-free. We understand how stressful it can be, and we're pleased to have been able to assist you every step of the way. Best wishes in your new home!

Valutata 5 stelle su 5

Taking on new solicitors in the middle of a claim

Having had to change my solicitors in the middle of a claim was very pleased with my new ones . The help I recieved from Andrew Collingbourne, Mathew Stevens, and Anne-Marie Adams was second to none. My claim was dealt with professionally and quickly. I was kept up to date with everything as and when needed. I can highly recommend these solicitors

11 settembre 2024
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Risposta di Robertsons Solicitors

I'm so glad to hear you had a positive experience with us. It's great that Andrew, Matthew, and Anne-Marie provided such excellent service, keeping you informed and handling your claim efficiently. Thank you for the recommendation!

Valutata 5 stelle su 5

Excellent Service!

I’ve used this firm (Barry branch) for both the sale and purchase of my property, and couldn’t be happier with the service. Natalie has been highly professional, always responds to my emails promptly and efficiently. I highly recommend them and wouldn’t hesitate to use them again in the future.

28 febbraio 2025
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Risposta di Robertsons Solicitors

Thank you for your lovely feedback! We are so pleased Natalie provided you with an excellent level of service. Should you need us again, you know where we are. Thank you!

Valutata 5 stelle su 5

My partner and I used Robertsons to buy…

My partner and I used Robertsons to buy our first house today at the start of 2025. Honestly cannot fault them in any way, always very prompt with replies, happy to explain anything multiple times where needed and also friendly in their approach.
You hear all the horror stories of houses taking months, but Ellie, Kim and Georgia blasted through and got us across with amazing speed, professionalism and efficiency.
5/5 will be recommending to anyone who asked

21 febbraio 2025
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Risposta di Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear that Ellie, Kim, and Georgia provided such excellent service and helped you secure your first home with speed and professionalism. We truly appreciate your recommendation and wish you all the best in your new home!

Valutata 5 stelle su 5

We used Robertson to purchase a new…

We used Robertson to purchase a new property.
Kim, Georgia, Ellie and the team were amazing, all our queries were answered within a 48 hour window and nothing was ever a bother would highly recommend

21 febbraio 2025
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Risposta di Robertsons Solicitors

Thank you for your kind words. We are so pleased the team assisted you so quickly. Should you require our services again, you know where to find us.

Valutata 5 stelle su 5

Fabulous service from Andrew C & the…

Fabulous service from Andrew C & the team
Totally dealt with our issue professionally & quickly resulting in a swifty resolution

28 febbraio 2025
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Risposta di Robertsons Solicitors

We are so pleased the team were able to assist. Should you need us again, you know where we are.

Valutata 5 stelle su 5

Fantastic service from Robertsons

Fantastic service from Robertsons. Kimberley Swallow is particularly impressive and gets straight to the point and makes life simple. Highly recommend.

15 gennaio 2025
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Risposta di Robertsons Solicitors

Thank you for your kind words. We appreciate feedback and will pass this onto Kimberley! Take care

Valutata 5 stelle su 5

I would like to thank my conveyancing…

I would like to thank my conveyancing team for their efforts culminating in my recent house sale. During what was a protracted process, Rhianne and Georgina ensured I was kept fully informed throughout. Communication is key in these matters. I will be using their services again.

2 marzo 2025
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Risposta di Robertsons Solicitors

WOW! Thank you for your lovely review. We are so pleased the conveyancing team kept you informed. We would be delighted for you to use our services again.

Valutata 1 stelle su 5

Avoid Robertsons Solicitors – Incompetence, Delays, and Unjustified Fees

If you value efficiency, honesty, and professionalism, avoid Robertsons Solicitors at all costs. My experience with them has been nothing short of frustrating and costly, particularly their conveyancing team.

Unacceptable Delays – What should have been a straightforward process was dragged out for months due to their incompetence. Their lack of action cost me thousands of pounds in unnecessary expenses.

Poor Communication & Excuses – I had to constantly chase for updates, and even then, I was met with excuses, misinformation, and outright lies.

Unjustified Fees – Despite being quoted one price, the final bill was inflated with extra charges that had no clear explanation. When questioned, they provided evasive responses.

Lack of Accountability – Even when presented with evidence of their poor handling, they refused to take responsibility, instead shifting the blame elsewhere.

This process has not only been a financial burden but has also caused unnecessary stress to my elderly mother, who was relying on this to be handled properly. I will be escalating my complaint to the Legal Ombudsman and would strongly advise anyone to stay away from Robertsons Solicitors.

21 febbraio 2025
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Risposta di Robertsons Solicitors

Hi Ian,

Thank you for providing a review. We are sorry to learn that you feel the process took longer than expected and did not meet your overall expectations. We understand how stressful legal matters can be—especially where family and financial concerns are involved.

While we cannot go into specific client details in a public forum, we would like to offer some clarity regarding your concerns:

1. Timeline & Delays
Our team worked to progress your matter within the typical timeframe which often involves coordination with multiple parties—including other solicitors and third party legal representatives. We appreciate that any delay can be frustrating, but upon reviewing the file, third parties and change of instructions did not help in making this as efficient as it could be.

2. Communication
Our aim is to keep clients informed through regular updates via phone and email. We are aware that you phoned and emailed on multiple occasions, often within the same day. All communication was responded to as soon as possible with any updates that there might have been. We cannot accept that you were provided with misinformation or lies.

3. Fees & Invoicing
We aim to provide transparent fee estimates and discuss any changes if a case becomes more complex or extra work is required. We understand unexpected costs can be stressful, and while we had provided fee updates during the process, we regret if there was any confusion regarding the final invoice.

4. Accountability
We take responsibility for our work and do not wish to shift blame. However, certain aspects of these matters require responses and documentation from third parties, which can affect timelines.

Your matters were finalised and completed. The outcome was to your benefit.

Valutata 5 stelle su 5

Near fatal accident.

I suffered a near fatal accident in the work place, Robertsons was recommended to me by a few of their previous clients and specifically Andrew Collingbourne and his team Matthew Steven's and Anne-Marie Adams.
Andrew immediately made me feel relaxed and confident of the process going forward and I was extremely impressed with his experience and knowledge.
I was put in contact with various medical experts and Andrew was a vital link between my employers,their insurers and myself, my interests were always put first and Andrew was always honest and straight to the point.
Andrew fought and gained the compensation that I was due and I will forever be grateful.
Highly recommended, great company and fantastic staff.

19 febbraio 2025
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Risposta di Robertsons Solicitors

Thank you for sharing your experience. We're so glad our team could provide you with the support and expertise you needed during such a difficult time. It's great to hear you felt confident and well taken care of throughout the process. We truly appreciate your recommendation and are grateful for your trust in Robertsons. Wishing you all the best moving forward!

Valutata 5 stelle su 5

Rebecca baker is amazing…

Rebecca baker was amazing throughout the entire process. Her positivity and dedication are what got me through I can't thank you enough you are an outstanding solicitor.

26 marzo 2024
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Risposta di Robertsons Solicitors

WOW! Thank you so much for your kind words. We really appreciate you taking your time to leave a review. Should you need our assistance in the future, you know where we are.

Valutata 5 stelle su 5

Amy was excellent in guiding me through…

Amy was excellent in guiding me through the process of LPA and answered any questions that arose promptly . It was an added benefit that they are local to where I live and thought fees were reasonable
Wendy Keidan

12 febbraio 2025
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Risposta di Robertsons Solicitors

Thank you for you kind words, we are so pleased Amy could assist you promptly. Should you need us again, you know where we are!

Valutata 5 stelle su 5

“ I want to say a big thank you to…


“ I want to say a big thank you to Andrew Collingbourne , Anne-Marie Adams and Matthew Stevens a great team.
I was seriously injured in a road traffic collision and Andrew and team dealt with me in a very sensitive , caring way keeping me updated along the way culminating in an excellent result and receiving the compensation I felt I deserved. Many thanks. Top professionals at the top of their game. Thank you !”

20 gennaio 2025
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Risposta di Robertsons Solicitors

WOW! Thank you for your wind words. We will pass this onto the team. We are thrilled they supported you through this difficult time. Should you ever need as again, you know where we are.

Valutata 5 stelle su 5

Excellent service

Excellent service. Friendly, professional and efficient.

28 gennaio 2025
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Risposta di Robertsons Solicitors

Thank you for your review. We appreciate you taking your time to write this!

Valutata 5 stelle su 5

Excellent communication

Excellent communication. Felt in very safe hands and excellent advice given.

1 febbraio 2025
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Risposta di Robertsons Solicitors

Thank you for your kind words. We appreciate you taking your time to write this.

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