Ridiculously Rich by Alana Recensioni 

79
TrustScore 2 su 5

2,2

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Valutata 1 stelle su 5

Lied about dispatching the items. Despatched over a week after they said they did and the items arrived mouldy. Would not refund or sort it out. Worst customer service ever and when questioned on the... Leggi di più

Valutata 1 stelle su 5

Placed an order. Website states dispatch in 3 days. A week later, nothing had been sent. I emailed customer service to request a refund, with my order number & order confirmation email attach... Leggi di più

Valutata 5 stelle su 5

Ordered a box of 10 on Wednesday and received them on Thursday morning. This is 4th box I’ve ordered, gave some out in my children’s Christmas hamper last year and they loved them. I can’t compare t... Leggi di più

Valutata 1 stelle su 5

Honestly don't get the hype. The cakes were nothing special and were so sweet that even the smell gave me a headache. I'd seen loads of TikTok reviews before ordering, but I was pretty disappointed.... Leggi di più

L'azienda ha risposto

2,2

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TrustScore 2 su 5

79 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 73% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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2,2

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(79)

33 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

One of the worst companies I have ever bought from

The cakes/slices are average at best (and that’s being extremely generous!), 90% of the time their brownies and blondies are overcooked and the other 10% of the time they’re still raw, not gooey, literally raw! I’m a chef myself so I know.
Also on top of this be careful if you do order though because their customer services team are utterly useless… I sent them photo proof that they sent me 2 of the wrong slices and they still said there wasn’t enough evidence 😬 clearly 2 caramel egg blondies in the photo I sent them and they could see from my order that I hadn’t ordered them… still wasn’t enough proof for them though. I WOULD DEFINITELY NOT ADVISE ORDERING FROM HERE, I won’t be ever again!

17 febbraio 2026
Non scritta su invito
Logo di Ridiculously Rich by Alana

Risposta di Ridiculously Rich by Alana

We’re really sorry to hear that you were disappointed with your bakes and, in particular, that you felt some were either overcooked or not baked to the standard you expected.

We’re also sorry to hear about your experience with our customer service team regarding the slices you received. We understand how frustrating it must have been to feel that the photos and your order details weren’t enough to resolve the issue. That certainly isn’t how we want our customers to feel when reaching out for help.

We appreciate you taking the time to share your feedback. We’ll pass your comments on to the relevant teams as we’re always looking for ways to improve both our bakes and the customer experience.

Valutata 2 stelle su 5

First time ordered

First time ordered. Very disappointed in the quality. Some items very dry and missing ingredients. Some partly squashed. I ordered 2 flapjack and one was a lot smaller. Not worth the price paid, look so different when Alana is reviewing them!

17 febbraio 2026
Non scritta su invito
Logo di Ridiculously Rich by Alana

Risposta di Ridiculously Rich by Alana

We’re really sorry to hear that your first order was disappointing. We understand how frustrating it is when the bakes arrive differently from what you were expecting, particularly when you’ve paid for them and are looking forward to trying them.

We’re sorry to hear that some of the items were dry, missing ingredients or arrived partly squashed, and we appreciate your feedback regarding the difference in size between the two flapjacks.

Please always reach out to our customer service team if you have any issues with your order. They’re always happy to help and will do their best to look into any concerns and resolve them where they can.

We’re sorry that your first experience with us wasn’t what you hoped for, and we really appreciate you taking the time to share your feedback.

Valutata 1 stelle su 5

Don’t waste your money

Ordered on numerous occasions. The bars are stale, dry and taste sour. They’ve all ended up in the bin. Don’t waste your money

12 febbraio 2026
Non scritta su invito
Logo di Ridiculously Rich by Alana

Risposta di Ridiculously Rich by Alana

We’re really sorry to hear you were disappointed with your orders, especially as you’ve ordered from us numerous times.

Please always reach out to our customer service team if you have any issues with your bakes. They’re always happy to help and will do their best to resolve any concerns.

We’re sorry this was your experience and appreciate you taking the time to share your feedback.

Valutata 5 stelle su 5

I absolutely love Ridic Rich

I absolutely love Ridic Rich, I've ordered from her over 20 times and rarely had an issue and if I didn't Demi on customer service dealt with it straight away! I absolutely love the cake bars they are my favourite! I love buying the mystery 15 slice and I like a surprise! Highly recommend the Dubai cake pot too!

3 febbraio 2026
Non scritta su invito
Logo di Ridiculously Rich by Alana

Risposta di Ridiculously Rich by Alana

Thank you so much for your amazing review and for ordering from us over 20 times! We’re so happy to hear how much you love our cake bars and the mystery 15-slice box, we love that you enjoy the surprise!

We’re also so glad customer service has been able to help whenever you’ve had an issue. And we’re thrilled you’re a fan of the Dubai cake pot too! Thank you for your continued support and recommendation, it means so much to us!

Valutata 1 stelle su 5

Hard as Rock

Received these as a birthday gift from my sister. Very dry, some as hard as rock, would describe them as stale tasting even though had a good expiration date. After a few emails managed to get 50% refund only even though they were binned

7 gennaio 2026
Non scritta su invito
Logo di Ridiculously Rich by Alana

Risposta di Ridiculously Rich by Alana

We’re really sorry to hear that your birthday gift arrived in a condition you weren’t happy with. We understand how disappointing it must have been, especially as a gift from your sister.

Please always reach out to our customer service team if you have any issues with your bakes. They’re always happy to help and will do their best to resolve any concerns.

We’re sorry you were disappointed with the resolution and appreciate you taking the time to share your feedback.

Valutata 1 stelle su 5

Avoid

Avoid! Very dry brownies! Terribly dry and hard! So upset , because they are not very cheap and I ordered a lot. Such a disappointment. They are literally scamming people. And on top of that customer service is nightmare. Going back and forth with questions like I have time for that. Questioning me for couple days till I just give up. They should be more open at least send new ones out, but I guess that’s not the case. Probably would come extremely dry again. Because mine went straight in the bin.

1 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing!!!!

Placed an order on a whim and ended up getting my order doubled!!! honestly loved all of the things in the box so far, great for sharing and definitely a crowd pleaser- thank you so much :))

25 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Faultless delivery service (really…

Faultless delivery service (really fast.) my favourite bake at the moment has to be the cornflake tart, buttery, flavourful jam & moreish cornflake topping.
Packaged to an exceptional standard, the design is fun & friendly.
Only thing left for the customer to do is put the kettle on & try the bakes.

25 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

No consistency at all

No consistency at all. Yes the good ones are really good but I've ordered 2 boxes and at least 3 in each box have been overbaked and inedible. Also I ordered a "smarty party" which didn't contain a single smarty. Where's the quality control? I requested a refund for that one but it got declined. Thanks alot? And there's nothing you can do about it you just lose the money.

13 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid!

I ordered a special bundle and never got the tote bag that was part of what I paid for. The customer service team send me round in circles when I have raised it. This is also my second order and both times I have had brownies arrived broken. No consistency in the sizing. No one wants to help resolve, but quick enough to take your money! Many more other people to buy from. Lesson learnt is buying from people who mug you off on Tik Tok!

30 settembre 2025
Non scritta su invito
Valutata 2 stelle su 5

Bland and Tasted the Same

Got the pick your own 12 box alongside the dubai Brownie bar and every single slice was undercooked. Not only that pretty much all the slices tasted identical. Only nice thing was the packaging.

20 giugno 2025
Non scritta su invito
Valutata 3 stelle su 5

Disappointed

Sent me a wrong brownie got a kinder instead of a Victoria bourb...expresso brownie was so dry even from the microwave 10 seconds and dubai pot was all split

4 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Binned delivery

What an absolute joke I ordered a 9 box slices for them to only be delivered and put straight into my outside bin. When I got home later that day I found the box in the bin to be chewed by some type of animal. I then contact the team to be told theres nothing they are going to about as they cant control what happens to the delivers and would not replace the the goods!!!

29 agosto 2025
Non scritta su invito
Valutata 2 stelle su 5

Nothing special.

Most of their slices weren’t good. They were either dry, too sweet or flavourless and boring. The one I actually loved was the Victoria sponge cake version. That was delicious. Overall not worth the money in my opinion.

7 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

The cakes arrived severely damaged and poor customer service…

The cakes arrived severely damaged due to inadequate packaging. I contacted customer service to be told that they ran out of packaging so send in an envelope. I sent photos. The staff were unhelpful and stated damage occurred sending cakes and refused a refund initially. The staff didn’t care. It took three days of me disputing this to get a partial refund. I appreciate things go wrong but the seller should have held their hands up and offer a refund rather than arguing. It is clear from the photos there had been an issue and the majority of the cakes were damaged. This is extremely poor customer service and shows the ethics and standards of this business. The cakes were dry and tasteless. Disappointed and not worth it!

17 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Wow! Outstanding.

The cake slices in particular, they're some size! Fresh, full of flavour. All the staff are great on lives and work so hard. I highly recommend you try these out guys.

7 luglio 2025
Non scritta su invito

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