Richford Motor Services Ltd Recensioni 

Reported an incident via green flag at 3 45pm. Told that this company would contact through text message and did giving us an ETA of 5.30 pm which want great as arrangements had to be cancelled. Then got a phone call to say it would be 7.30pm? No explanation apart from them suddenly becoming busy within the space of a few minutes. They eventually arrived at 8.51pm but no word from the company about the delay, over five hours since report and said they couldn't fix it. Green flag will be informed and i will request an explanation for the whole sorry story. If you are told that any recovery firm are using these people, you should refuse to accept them and ask for someone else to attend. They clearly accept too many jobs but have no capacity to carry out their commitments.

Massive thanks to Kieran C for the super helpful, friendly and speedy service. Also spotted a problem that 2 major services at Halfords missed. Absolute legend, belongs at SpaceX 🤙

Attended on behalf of Green Flag, Kieran was excellent and friendly and recovered the car with as great care as possible. Thank you so much!

Great service and professional / friendly gentleman
10/10
Thankyou

The wait time was rediculous, originally booked in at 5pm then told it would be 9 then went to 10.30 then 11 and eventually just after midnight Dave from Cossall (Ilkeston) arrived and nothing was too much for him. He rescued what would have been 2/3 stars and made it into a 5 star review. He reassured me and even though mine was an awkward job to say the least he did it in style. Put me in the warm cab to recover from the freezing conditions while he worked tirelessly to resolve the issue. Many thanks Dave and to anyone who has him he’s a good guy and you are in capable hands

Ben was absolutely fantastic. I was very anxious and Ben couldn’t have been more supportive. He put me at ease and helped me calm down. He is a credit to the company

Thank you Tony for picking my car up and taking it to the garage for me…
Very polite and friendly

This work was subcontracted by the RAC. We provided Richford Motor Services with all necessary details for a vehicle recovery, including exact location (what3words), business hours, and clear instructions. Despite this, it took nearly three days for the vehicle to be collected.

They repeatedly ignored instructions, provided no updates, and were extremely rude over the phone, trying to blame everyone else instead of taking responsibility. The delays caused serious disruption and financial loss to our business. Do not accept subcontracted work if you cannot complete it on time. Completely unprofessional I will never use or recommend them.

What can I say apart from amazing 🤩
RAC took 6hrs to decide they couldn't get to me by this ime in was 11pm.
They passed the job over to Richford Motor Services and within 30 mins they were with me.
Super helpful and friendly. Thank you so much for all your help ☺️

I was passed to this company through green flag, following a breakdown. They didn't arrive when they said, and when I contacted them they said they might not even be able to pick me up. Clearly they take bookings from green flag they can't fulfil. I went back through green flag who sent Roy's autos, who were there in an hour. I could have been home 4 hours earlier if this company hadn't high jacked my breakdown

Called at 6pm as hire car broke down, everyone we called to ask where they were they were “delayed” this went on for over 6 hours.
politeness of staff varies depending on who you get, would not recommend this company at all - poor communication and service 6 hour wait is ridiculous.

Amazing service in a stressful situation.

Dave - our mechanic / driver was fantastic, recovering us from Lincolnshire to our repair point.

Put us at ease with the situation and was friendly and professional throughout.

Absolutely a lying company they are contractors to nova breakdown services and I am unwell individual with a tumour in my head they have given false promises for a recovery since 6.30pm it is now 11pm I am running out of my medications and missed by injections it is freezing my levels are dropping there adviser started to raise his voice at me lying to me that the driver has been stuck in Sheffield then in Darfield to get to me in Westgate Barnsley. Then at 10.30pm he said the driver is putting his boots on and coming out from Darfield what a load of crap lying to someone vulnerable unwell

Brilliant service from start to finish. This was offered to us through Green Flag, Richford Motor Services arrived earlier than expected, which was a huge relief, I didn’t get the gentleman’s name who dealt with us but his customer service was excellent. He was efficient, professional, and friendly throughout. The tyre itself had been replaced by a garage the day before, and when it needed to be refixed the following day, everything was handled quickly and smoothly to get us safely to the garage. Overall, a very positive experience — reliable service when you really need it. Highly recommend.

I had to call green flag out as I hit and curb and my tyre blew. This was passed onto Richford motor services to come and collect me. I put a call in at 9am on a Tuesday morning….thinking I would be there all day as a blown tyre wasn’t important and I needed a loader to move my car. I was kept up to do date with the progress of the person coming out by text which was brilliant and then I got a call from Jamie T to say he was almost with me….under 2 hours!

Really quickly Jamie put my car on the loader and drove me to my chosen garage.

I was thinking I was a complete idiot, wasting his time for a blown tyre but Jamie was brilliant. Saying it was only a small thing and happened all the time. He chatted to me the whole time and just lovely, not once did I feel uncomfortable or patronised for what I had done/being female. I would highly recommend this company and especially Jamie T

Green flag, has again been a god send Richford motors a second,on arrival, which wasin the prescribed time, Kile from Leicester asked what the problem was got in the cab of my motor home turned the ignition diagnosed the problem, what a performer, shall never forget him, up opn the low loader and away to garage half an hour, this is service and with such a great bloke thanks mate for your help on the day ken field

Follow on from review dated 12 November 2025.
Found a garage which offered a repair slot about 9 weeks ahead. Contacted Richford Motor Services and spoke with Phil, the owner, regarding moving the motorhome to the repair site on the allotted day. Phil said that Richford was able to carry out the repairs in the following few days. Accepted!
Motorhome collected by recovery vehicle. A few days later received a call from Richard, the mechanic, with a detailed explanation of the work he carried out. I asked if an engine service could be added. No problem, work carried out within a couple of days.
Vehicle which now runs smoothly and quietly. Repair bill was acceptable and competitive against mainstream dealer prices.
Richfords have a wide range of skills and can tackle any repair or service The level of service I received was way above expectation. They will be my first call for future work on my motorhome

Was waiting for 8 hours missed work due to them. Got given 6 different times and still haven’t arrived at 2:38am but booked recovery 18:52

Reported my breakdown to RAC who subcontracted to Richford Motors last Friday and was given ETA of 2.30pm for patrol to recover my vehicle to main dealer. Patrol recovery didn't turn up and said they were extremely busy but should be with me at 4pm last Friday they didn't turn up so I called them and they said they were extremely busy and won't be able to recover my vehicle until Monday morning. Come Monday no one turned up it is now 11am so I called I waited 4 hours no one showed up called so I called again this time I was told patrol will be arriving at 3pm so again I am waiting no patrol guy and is now 4.00pm. Called again this time I was told probably arriving in 2 hours by that time the dealer will be closed so my car will not be recovered until tomorrow now extremely frustrated and furious about Richford Motors ability to deliver service. Steer away from doing any business with this incompetent company!