Richer Sounds - Tunbridge Wells Recensioni 

1226
TrustScore 5 su 5

4,9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


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Valutata 5 stelle su 5

Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Knowledgeable staff and friendly advice. All my questions were answered and the item was ordered and delivered with no hassles or issues. I'd definitely recommend Richer Sounds, great service.

L'azienda ha risposto

Valutata 5 stelle su 5

Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, Regno Unito

  • 0333 900 0082

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1226)

23.951 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Good smart TV purchase

Good smart TV purchase

9 gennaio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Bought my first Hi-Fi separates package…

Bought my first Hi-Fi separates package from Richer Sounds in Tunbridge Wells. The team was very helpful in selecting the package within my budget. I'm very pleased with the quality and sound and it is great to now be able to listen to my old LPs and singles.

7 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valutata 4 stelle su 5

Good product, excellent salesman

Spoke to a rep who was very knowledgeable, helpful and courteous. Gave me a very reasonable deal on a soundbar. Delivered in perfect condition, but they did tell me it was a return, and gave a discount because of that.

I would have given 5 stars, had it not been for my one previous experience with them quite some time ago. On that occasion, the London salesman was rude, impatient, and ended a sentence with a drawn-out 'Sir', said with such contempt and sarcasm, I didn't contact them again for many years.

I am glad I gave them another chance.

6 novembre 2025
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Risposta di Richer Sounds - Tunbridge Wells

Thank you for taking the time to leave us such positive feedback, which I can assure you is appreciated.

Whilst it is of course disappointing that you had a poor experience historically, we're so glad you gave us a second chance and came back, plus that the service given this time was as it always should be..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

I have used Richer Sounds for many…

I have used Richer Sounds for many years. They are very good value and have helpful staff

26 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I ordered a record player

I ordered a record player. I wasn’t that keen on the website . I thought it was very hard to find and use . I finely found what I wanted and went to the shop in Tunbridge wells. I did try to ring before we went there but nobody answered the phone . When we got there they had nothing in stock in store or on line .The man was very helpful but I came out with nothing. The only thing that kept me not buying from anywhere else was how reasonable priced Richer sounds are. The item I wanted finally came into stock . I ordered it . It came the next day. Amazing delivery and well worth the wait. It’s the best record player I have ever had . Very good service.

24 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thank you for your 5 star review!

Valutata 5 stelle su 5

Very helpful

Very helpful, great product knowledge and price

22 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Always a great service from gents at…

Always a great service from gents at richer sounds Tunbridge wells, been using them for years now.

22 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Customer service at its best

Purchased a Two pairs of Chord Signature XLR cables through clearance. Store waa able to proviide one pair on site. They dligently procueed the other pair from another branch at the other end of the country. Big shout out to Joseph the store Manager. And thanks to RS for excellent products at a very favourable price. Time now to enjoy!

18 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

43 inches and happy

I thought that as Richersounds deal with high spec TVs they might be a little snobby about my budget and requirements. I had looked online but needed to know the new TV would fit and meet my requirements. They were so helpful, not patronising at all and gave me all the info I needed. I then had the TV delivered to the store so I didn’t have to wait in for a home delivery. Easy parking and the TV was carried to my car
And yes as promised was able to set it all up myself at home ( but with the reassurance I could ring if I got stuck)

11 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent customer service

Great price and excellent customer service. Calum was polite and extremely helpful when the item I wanted had been sold. I was subsequently offered a better option at a great price with fast delivery.

7 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great experience for in store and online purchases.

Richer Sounds offers the best combination of price warranties and customer support. I have always found the right product and deal at RC and never had to look anywhere else. Store staff at Swiss Cottage and Tunbridge Wells are super helpful , well informed and pleasant. Love the fact that you can track product availability and in store deals across all stores. VIP deals offer outstanding value.

5 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Staff

Excellent experience ordering a new system. Really knowledgeable staff and helpful. Delivery was prompt and as promised. Would definitely purchase from here again.

5 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

An excellent click and collect service

An excellent click and collect service. I called ahead to ask if I could grab the item on my rounds, they didn't even hesitate to invite me over. Only when I got there, I realised they didn't officially open for another 20 minutes! Not a single grumble from them or mention of it on the phone or in person, I would never have asked if I had known I was out of hours. Truly great customer service.

3 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Just want to shout out to Dean and…

Just want to shout out to Dean and staff at the Tunbridge Wells store great service and excellent knowledge on whats the best pre amp what I needed for my record player rega 2.

1 febbraio 2026
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Risposta di Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

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