Richer Sounds - Tunbridge Wells Recensioni 1.192

TrustScore 5 su 5

4,9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fabulous service and expert knowledge from Joe and his team at Richer Sounds Tunbridge Wells. Having outlined to him my fairly specific needs for a suitable amp and speakers, and the products I wa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Richer Sounds in business and personally for over 10 years. I have found their business model results in the customer being treated fairly and honestly. The customer service provided by th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As a family we have been buying from RicherSounds for over 40yrs and it is always our first port of call . There is never any sales pressure only good advice and prompt service . Many years ago our t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have shopped at Richer Sounds over many years & always found them to be helpful & knowledgeable. My recent purchase & visit was not a disappointment & it was great to see that the customer service... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, Regno Unito

  • 0333 900 0082

4,9

Eccellente

TrustScore 5 su 5

1192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great advice

Clear, friendly expert advice. And good prices.

12 maggio 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Fabulous service and expert knowledge…

Fabulous service and expert knowledge from Joe and his team at Richer Sounds Tunbridge Wells.
Having outlined to him my fairly specific needs for a suitable amp and speakers, and the products I was considering having done my desk research. He expertly guided me to more suitable products for my needs, answered any questions I had in comparison to other products, and delivered a solution within my budget.
Having had the amp and speakers now for a couple of weeks I couldn’t be happier.
Rare to find genuine expertise in retail these days. And whilst I was working to a fairly limited budget I felt dealt with as though I was making a considerable investment.
Congrats to Richer Sounds!

10 maggio 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great friendly service as always.

I have shopped at Richer Sounds over many years & always found them to be helpful & knowledgeable. My recent purchase & visit was not a disappointment & it was great to see that the customer service & competitive prices still remain outstanding. Why bother going anywhere else ?

9 maggio 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Exemplary

I have used Richer Sounds in business and personally for over 10 years. I have found their business model results in the customer being treated fairly and honestly. The customer service provided by the Richer Sounds team is exemplary. If only all businesses were like this.

7 maggio 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Why would you go anywhere else ?

As a family we have been buying from RicherSounds for over 40yrs and it is always our first port of call . There is never any sales pressure only good advice and prompt service . Many years ago our television expired just out of the RicherSounds 6 yr period . I went into Tun Wells where we’d bought it and was told “ That's bad luck but we’ll honour the guarantee so choose another tv “. That’s why we not only go there ourselves but advise others to try it . So far none have been disappointed. Top company . Top Service . 5*

6 maggio 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

The hifi was just what I wanted and at…

The hifi was just what I wanted and at the right price. Being a older person I just managed to get everything to work. The members of the staff did give me several directions of advice.

19 aprile 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Always helpful

Always helpful, friendly service. Staff who know what they are talking about and always ready to give advice.

17 aprile 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Purchased small smart tv

Purchased small smart tv. Knowledgeable polite staff in store. Helpful advice willingly given when setting up tv and fitting to wallmount. A voucher that was a few years old was accepted without any fuss and that pleased me.

2 aprile 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

We got a prior quote

We got a prior quote, rang up few weeks later to place the order and it was ready and waiting for us 2 days later as promised. Great service!

9 aprile 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5

Excellent service apart from not…

Excellent service apart from not informing me that there was no HDMI cable supplied to connect the tv and soundbar I purchased. I called after delivery to question this snd was then given the prices for a connecting cable, i was also informed that I may not need one if the wifi connectivity was satisfactory

7 aprile 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks very much for your review, obviously it's disappointing that after such positive start things fell down in terms of the HDMI cable issue, so please accept my apologies for that.

Obviously you should have had the connectivity explained at point of sale and all the options discussed upfront, so you could make an informed decision, and I’ve since shared your feedback with the team to ensure they learn from it. If you’d like us to look into anything further or need any help with your setup, please do contact us at seniorcomplaintsteam@richersounds.com.

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Reliability when really required

As usual, very helpful advice and comments when it has been needed. You make buying a pleasure.

7 aprile 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent Service

I dealt with Alex who was very knowledgeable and helpful.

27 marzo 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent service at Tunbridge Wells…

Excellent service at Tunbridge Wells location. Knowledgeable and helpful Manager and staff. Reasonably priced product,(Sony TV). TV came with six year warranty at no extra cost. TV was installed by extremely pleasant operative at a time and date of my choosing.

10 marzo 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Awesome team at Tunbridge Wells…

The team at Tunbridge Wells were absolutely brilliant when I collected some Klipsch speakers and they accidentally managed to sell me an Orange O Turntable which I didn’t need but really wanted. They’ve assured me my next visit will be just as fun and entertaining but maybe less hugging guys ;)

In all seriousness. It’s so lovely to have a local team to me that are so amazing!

21 marzo 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Everything was so easy to order

Everything was so easy to order

19 marzo 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I ordered a turntable through their…

I ordered a turntable through their website and I was able to pick it up the next day at my local store quick and easily.

17 marzo 2026
Logo di Richer Sounds - Tunbridge Wells

Risposta di Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più