Richer Sounds - Stockport Recensioni 

2492
•
TrustScore 5 su 5

4,9

58 Lower Hillgate, SK1 3AL Stockport, GB

•

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Valutata 5 stelle su 5

Received great advice on a new turntable and speakers, in both cases being recommended ones I hadn’t considered. Both are fantastic. Also had to return an open box network amplifier which was faulty... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Cello tv delivered to store. Guys in store remembered me from previous purchases over last 18 months and chatted about those items. You don’t get that kind of personal interaction anywhere else! Alw... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called the Stockport store to buy a TV to replace our old one, which I had bought from the same store a number of years ago. I was impressed with how any questions about the new TV were answered... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great company that I've used for years. Stockport branch is great, very helpful staff and a good opportunity to test kit before buying. Great warranties too.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(2492)

24.562 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Outstanding knowledge, customer service and prices

The quiz on the website was so helpful in narrowing down the right new TV for me and the price was great. The staff at the Stockport branch went out of their way to help me collect it including having it ready by the door to pick up and carrying it out to the car. When I realised it wouldn't fit on my TV cabinet due to the wide feet, they were fantastic at letting me exchange it for an alternative model and i also bought a new small smart TV for use as a 2nd monitor which was much cheaper than inferior monitors on mainstream websites. All the staff I dealt with were super helpful and knowledgeable - I only wish I could buy all my electricals from there. A customer for life now - thank you

2 agosto 2026
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Risposta di Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 4 stelle su 5

The staff are very helpful and whatever…

The staff are very helpful and whatever you need, they will help you 100%. Now if they don’t have what you want, they will tell you where to go and find that item.

30 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for the feedback, and for the positive rating. We hope you enjoy your new purchase!

The Customer Experience team

Valutata 4 stelle su 5

Great customer service (again)

Great customer service (again), and happy with the product with one major exception..a new £1000+ Smart TV should come with BBC iPlayer, and if it didn’t I would have liked to have been made aware of such an omission. I fully appreciate that the availability of Apps on Smart TV's is outside the control of the Richer Sounds team, but if i was aware of this product shortfall i may have purchased a different TV.

27 luglio 2026
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Risposta di Richer Sounds - Stockport

Thank you for the feedback, although I was really sorry to read about the issue with your new TV and iPlayer. Having spoken to our buying team I understand this is an issue which the supplier have promised will be resolved imminently, although if you do continue to experience problems please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Knowledgeable

Knowledgeable, friendly staff. No pressure to make a purchase and staff genuinely listened to my requirements.

23 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great customer service!

I had a fault with my TV.

As I had a 2-year warranty for a 50" TV, they were able to swap my TV with no issues at all.

Customer service was outstanding!

29 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Really nice staff

Really nice staff, who quickly sorted us with another Denon 41 unit.

21 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Nate Top Dog! Snowsky Disc Dream Mp3

Service was great, spoke to Nate on the phone, I phoned to ask if they had a Snowsky disc in store, unfortunately didn't on the day I called, "asked him what would be faster, he mentioned their click and collect service." Got it next day. Staff were great. 1 Happy Customer. Give Nate a pay rise too, he deserves it, and do yourself a favour get yourself a snowsky disc, while you listening to your music you can see your virtual cd spinning around such a fun mp3 player.

21 luglio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your 5 star review!

Valutata 5 stelle su 5

Ordered a TCL TV

Ordered a TCL TV. Kept up to date with pick up time and Stockport manager helped load into the car for me.
My last Samsung TV was bought from Richer Sounds 11 years ago.

20 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

From the moment my daughter and I…

From the moment my daughter and I visited the store in Stockport, everything was just perfect. Welcomed in the store early than opening time just to have a look round, friendly staff with excellent customer service. Ordered my item online a couple of weeks later and had it delivered to store so I could collect at my convenience.
The item in question was an Audio-Technica turntable for her birthday 🎁
She loves it, thank you… 🙏

17 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Very recently bought a Ruark R3S & R1…

Very recently bought a Ruark R3S & R1 Sub…….from Matthew at your Stockport store. Very impressed with the service provided & the speed of the delivery, can’t fault your process & the additional 6 year warranty provided was the icing on the cake . Well done & thank you .

23 luglio 2026
Non scritta su invito
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Risposta di Richer Sounds - Stockport

Thank you for your 5 star review!

Valutata 5 stelle su 5

Direct Purchase from Stockport Store

The main aspect that impressed me about this radio purchase from Richer Sounds Stockport was being able to pick it up from the store at my convenience, i.e. no waiting in for long periods for delivery vans to turn up at my home. The item arrived at the store within 24 hours of ordering.
The great thing about Richer Sounds stores is the real service that i have received for going on 30 years now.

13 luglio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your 5 star review!

Valutata 5 stelle su 5

Buying new tv

We purchased a new tv from Stockport,rang them up to see if they had in stock they did and it was 200 pound cheaper then anywhere else ,lt was delivered the next day great service and a six year warranty.

14 luglio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your 5 star review!

Valutata 5 stelle su 5

Faultless shopping experience…

I returned to Richer Sounds to buy my son a CD player for his birthday, as an add-on to the amp and turntable that I bought him 3 years ago. The staff remembered me, and were able to tell me exactly what would go best with the separates that he already had and were so knowledgeable and friendly. It made shopping so enjoyable and easy, and the product they recommended is perfect. Delivery was super-quick too.

10 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service

Helpful staff free delivery fantastic guarantee richer sounds hard to beat

11 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Really knowledgeable staff

Really knowledgeable staff. Extremely helpful. Didn’t try to over sell- he understood my requirements and budget

9 luglio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Extremely Professional & Knowledgeable

I always shop at Richer Sounds Stockport the staff are Professional friendly & extremely helpful & extremely Knowledgeable.

23 giugno 2026
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Risposta di Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

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