Richer Sounds - Stockport Recensioni 

2431
TrustScore 5 su 5

4,9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Valutata 5 stelle su 5

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Chris from the Stockport branch was friendly, very knowledgeable and knew all about what speakers would be best paired with my stereo amp. After discussing my requirements and budget he recommended... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Chris gave some excellent advice on choice of TV. The anti glare feature of the purchased Samsung TV works incredibly well. Many thanks.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(2431)

24.644 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I love Richer Sounds…

I love Richer Sounds for Hifi perfect service, great prices, well trained, friendly, knowledgeable staff 😀

27 dicembre 2025
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Risposta di Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Valutata 4 stelle su 5

Sennheiser IE 900

Spoke with Tom in the Stockport shop about the Sennheiser IE900 earphones. He was very helpful & answered all of my questions. I subsequently purchased this item which arrived the following morning. Excellent service as always & cannot be faulted. It took a while to sort out which earbuds provided the best sound & I think I am now there. I had concerns about the comfort of in-ear plugs & these do still remain although hopefully this will disappear with time. Hence 4 stars for the product.

27 maggio 2026
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Risposta di Richer Sounds - Stockport

Great to hear the team in Stockport were able to help and get everything to you so quickly and we'll be sure to pass that on.

The IE900s are superb once you’ve nailed the fit, so it’s good to hear you’re getting there with the sound. Hopefully the comfort improves with a bit more use too.

Many thanks
The Richer Sounds team

Valutata 5 stelle su 5

I always shop with richer sounds

I always shop with richer sounds , I prefer the personal customer service and they taylor that to you and your needs which other larger stores aren't able to. The guys there are always friendly, knowledgeable and respectful.

27 maggio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Screen Failure

Turned my lounge into a TV operating theatre, excellent to observe and appreciate. Screen replacement completed by mountain doors, (sorry AI interpretation it was actually Martin Dawes) The lads did a great job for Richer Sounds under warranty, no issues great result the whole process was brilliant.

17 aprile 2026
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Risposta di Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Always check these out first

Honest and trustworthy recommendations for products (in this case a turntable and cd player to hook up to our existing amp) - quality range of products and great staff

30 agosto 2025
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Risposta di Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 4 stelle su 5

Product absolutely fine but DPD very…

Product absolutely fine but DPD very poor. There was someone waiting for the delivery at specified time- Farhad the driver made no effort to press the gate button to notify the delivery and deposited it at a local post office on a bank holiday weekend so several days elapsed before it could be picked up conveniently rather than next day

22 maggio 2026
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Risposta di Richer Sounds - Stockport

Thank you for leaving us a review, I'm pleased that the product is as you expected, but sorry of course that DPD caused so much hassle.

I will of course raise this with them, as we expect more from the delivery companies we work with, and if you do need any help please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Sevice as it should be!…

When I phoned the Stockport branch to check on availability of the item I was interested in purchasing, the phone was answered QUICKLY AND POLITELY, the sales assistant was very helpful and reserved the item for me to collect later that morning.
And that ladies and Gents, is as it SHOULD BE.
No hassle, no fuss, no BS. Just great old fashioned customer service, anyone remember that?.......

21 maggio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your 5 star review!

Valutata 5 stelle su 5

The whole buying experience was…

The whole buying experience was excellent!
Originally by phone and later when collecting the rather good equipment!
Friendly and very efficient!
Could not have been better!

21 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent service

The Stockport branch did not have a Koss KPH 40 in stock, but Patrick was extremely helpful and sourced one from the central warehouse, delivered direct to me the next day via DPD. Impressive.

20 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service

Great service. TV was delivered as promised the next day. Prefer to go into the store (Stockport). TV is great
Thanks

20 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Ordering for store delivery

Found what I was after on the website.
Rang store to check stock.
Advised to order on website and select delivery to store for free (next day).
Delivered collected and installed.
Very happy.

19 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Soundbar

Very nice staff
Very helpful
Delivered on time

19 maggio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your wonderful feedback

Valutata 4 stelle su 5

We have shopped with Richer Sounds for…

We have shopped with Richer Sounds for decades and decided to replace our 15 yr old TV (still working) in November last year. Unfortunately the new TV recently developed a fault, but was quickly replaced at the shop. The only downside was taking the TV down there as we are in our 80s, but it was the quickest way of sorting the problem in a day and new TV is great. Thanks to manager Patrick

13 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for leaving us a review, although sincere apologies for what happened with the faulty product, I appreciate it can't have been easy to get the TV back down to the shop.

Of course if you do need any further help whatsoever, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Good experience

From the helpful advice over the phone, taking my order and delivering the product with a smile and on time, if was a great shopping experience

19 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Bought a TV and Soundbar from Stockport…

Bought a TV and Soundbar from Stockport branch. Staff were very helpful.

They were over £100 cheaper than another major retailer. The price dropped a further £50 a few days after purchase which was refunded in bank account within 2 days.

They recommended an installer who did an excellent job.

Very pleased

18 maggio 2026
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Risposta di Richer Sounds - Stockport

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent!

RS never cease to impress me with their honest, transparent advice. Always about the customer & what they need not what RS want to sell. Many thanks as always

17 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

What’s not to like!

Fantastic service again from the Stockport branch, manager Pat, DM Nate and sales advisor Matt, sorted out the new Sony Bravia I without any fuss, good advice given as I was thinking of a move over to either the Samsung or LG equivalent, now the TV is installed the advice was spot on,
The advice on the best wall mount was also spot on with the Sanus.
Delivery in 2 days and the in house courier service from Trav and Mark was faultless too, called to give 30mins notice, respected my property and even offerered to remove their shoes.
Thankyou RS for your time, advice and service as usual.

16 maggio 2026
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Risposta di Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

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