Well. I've been using this store for over twenty years. Quality still superb. Went into store, ordered a stereo, but is was to large !! Went back, had another chat and oder a different one. Great pr... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Friendly, professional guy who knew the item was after and sorted out the purchase with zero hassles. And as a former Sheffield resident spoke a language I understood.
L'azienda ha risposto
The most friendly helpful staff strictly from my point of view have never had cause to complain of anything nothing is too much trouble.
L'azienda ha risposto
Brilliant experience. I wanted a Robert’s Radio and whilst they didn’t have one in stock the Manager ordered one in which arrived within days. No hassle, just great service.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
130 Whitham Road, S10 2SR, Sheffield, Regno Unito
- 0333 900 0034
4,9
Eccellente
1846 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Friendly and professional
Friendly, professional guy who knew the item was after and sorted out the purchase with zero hassles. And as a former Sheffield resident spoke a language I understood.
16 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful and polite staff member
Very helpful and polite staff member
Great product
15 maggio 2026
Risposta di Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Still great after twenty years.
Well. I've been using this store for over twenty years. Quality still superb. Went into store, ordered a stereo, but is was to large !!
Went back, had another chat and oder a different one. Great product, helpful staff and excellent delivery service through DPD. Nothing to add. And thanks to Stuart too for his patience.
8 maggio 2026
Risposta di Richer Sounds - Sheffield
Thank you for your wonderful feedback
Quick and easy
13 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Risposta di Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Brilliant experience
Brilliant experience. I wanted a Robert’s Radio and whilst they didn’t have one in stock the Manager ordered one in which arrived within days. No hassle, just great service.
12 maggio 2026
Risposta di Richer Sounds - Sheffield
Thank you for your wonderful feedback
Happy days
The most friendly helpful staff strictly from my point of view have never had cause to complain of anything nothing is too much trouble.
12 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great products and world class customer…
Great products and world class customer service!
25 marzo 2026
Risposta di Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Geoff at the Sheffield branch provided…
Geoff at the Sheffield branch provided excellent customer service. The store had exactly the product we were looking for and we were helped to set it up.
16 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Great staff couldn't do enough for you …
Great staff couldn't do enough for you especially Geoff
9 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Better off buying online sadly
Went into store and bought a tv even though it was £100 more than online as I wanted the personal approach. The personal approach consisted of getting the tv 3 days later on a day we didn’t agree and me needing to take time off. The delivery then arrived at 8:30pm and they called 1.5 hours before delivery saying they were 30 mins away. Not a great service. Better off buying online.
9 maggio 2026
Risposta di Richer Sounds - Sheffield
I was of course concerned to read your review and have since investigated, disappointingly the initial issue was a colleague mistake which albeit are sometimes inevitable, was totally avoidable. It appears they promised a date for delivery for which couldn’t actually be achieved, and obviously the courier calling too early on the date you had reluctantly accepted with them, simply added to your frustration. Please accept my apologies for what has happened and my assurances that lessons will be learnt as a result.
In the meantime, either myself or a senior team member will be in touch with you to put this right. Hopefully you can see from the tens of thousands of happy customers on Trustpilot that such human errors are thankfully rare, and I'm very sorry we let you down on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Customer service was excellent from…
Customer service was excellent from placing order to after sales .
8 maggio 2026
Risposta di Richer Sounds - Sheffield
Thank you for your 5 star review!
Risposta di Richer Sounds - Sheffield
Thank you for your wonderful feedback
Good honest advice for both my…
Good honest advice for both my purchases, and they even helped me carry my items to the car
30 aprile 2026
Risposta di Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Very knowledgeable
Very knowledgeable, easy to talk to, offered suggestions which did not necessarily mean more money. What’s not to like
4 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were helpful and polite
Staff were helpful and polite. I have no issues with that side of my purchase.
The problem is with the location of your Sheffield store. It is in an area with very limited parking and many resident parking restrictions. Traffic is always a problem too due to its location and close proximity to hospitals. This makes collection of items very awkward indeed. Ideally , you should move to a more accessible site
3 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for taking the time to leave us your feedback, and for the kind comments on the team which I’ve passed on.
We do understand the points you’ve raised around the store’s location. Being close to the city centre does bring some challenges in terms of traffic at busy times; however, there are a number of nearby parking options, including bays on Moor Oaks Road and Parker’s Lane car park just a short walk away and we’re always happy to reimburse parking costs for our customers.
Of course, we appreciate that getting into store isn’t always the most convenient option for everyone, which is why we also offer a full telesales service along with home delivery, so you can still get the same expert advice.
If there’s ever anything further we can help with, please feel free to get in touch via the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
On delivery only one person delivered…
On delivery only one person delivered the product. Which he managed but it was a 65 inch tv. It was really heavy , really needed a second person
2 maggio 2026
Risposta di Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Really helpful
Really helpful, knowledgeable, about their products , spot on service, will recommend
29 aprile 2026
Risposta di Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Came away with a great stereo that…
Came away with a great stereo that suited our needs. The chap that helped us was friendly, helpful and was interested in our set up at home. My wife and I were allowed time in the shop to brouse around & discuss.
24 aprile 2026
Risposta di Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.