Richer Sounds - Romford Recensioni 

2571
TrustScore 5 su 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Valutata 5 stelle su 5

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2571)

23.803 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Sony tv

Shop staff very helpful and informative, delivery was exactly when stated

27 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Bought Marantz PM7000N amplifier with…

Bought Marantz PM7000N amplifier with Wharfedale Diamond 12.3i speakers

Out of the world music quality. Excellent arrangement done by Richer Sounds Romford staff in arranging a demo. I went there with a playlist of over 30 songs. They were patient enough to let me listen to my teat songs for over 45 minutes after I finally selected.

Thank you.

22 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Team were great and helped guide to…

Team were great and helped guide to towards a TV that was never on my radar l, was better priced and had better specs. Specifically chose to come here over Currys or John Lewis for the customer service and the product knowledge, and am very happy I did.

7 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great service and knowledge

Was looking for a 65” tv with many options. Graham was excellent and extremely knowledgeable on the different options. He explained all the pros and cons and we ended up with the product that was exactly right for me and the environment it sits in. Will always go to Richer for anything I need in future. Thank you

12 marzo 2026
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Risposta di Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I have purchased a few things from…

I have purchased a few things from Richer Sounds and I would certainly recommend them. Very helpful & friendly staff always willing to give you their expertise and advise on their products. AA+++

20 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Super helpful and attentive staff

Super helpful and attentive staff, very well informed and I didn’t feel pressured into decision making. Delivery is always super fast too.

9 novembre 2025
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 1 stelle su 5

Richer Sounds supplied a Mitchell &…

Richer Sounds supplied a Mitchell & Brown TV with a Humax Recorder. Having spent some frustrating hours trying to set the system up I gave up and ask Humax for help. This is part of their reply “...return this box to the retail shop for refund due to incompatibility.”
Richer Sounds accepted this published proof and will be replacing the TV with a Sony.
I went to Richer Sounds as “experts” so I am not at all impressed! No, they did not offer to set up the replaced system for me!

11 marzo 2026
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Risposta di Richer Sounds - Romford

I was genuinely sorry to read of the troubles you have had with your system. In general, Freeview boxes and TVs are designed to work together universally via the HDMI standard, so it's not what we would expect for a combination like this to cause issues.

Whilst I'm sure the the store colleagues were trying to resolve what appears a complex problem by simply agreeing to replace the TV, I appreciate how the e-mail you received from the supplier has caused consternation and will investigate with them.

In the meantime, either myself or a senior team member will be in touch to ensure the matter is resolved to your complete satisfaction. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that these problems are rare, and I'm sorry that things went wrong for whatever reason on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

New TV and soundbar

I had a great experience as the staff were knowledgeable and honest.

I went in wanting advice on a new TV and walked out with a great TV and a truly awesome soundbar, which I took on the sellers recommendation.

They even helped me put the items in my car. Very friendly and very helpful.

7 marzo 2026
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Risposta di Richer Sounds - Romford

Thank you for your 5 star review!

Valutata 5 stelle su 5

What would make you happy?

There were some problems with my purchase but staff did try their best to solve them and they were friendly and helpful at all times. It too a while but their response of “what would make you happy?” Was what I as a customer would always want to hear.

10 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Purchase of Hifi equipment

Excellent customer service from the guys at Richer sounds, think it was Dave i spoke to and saw in store. Sorted out the little issue afterwards aswell!

4 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Knowledgeable and friendly

Really friendly people who were able to answer all my questions and suggest options for me. I felt like the advise was unbiased

7 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Joel to the rescue

Once again Joel made it easy to amend an order because of time constraints. Nothing is ever too much trouble for him, and he is always ready and able to give good, considered advice.

6 marzo 2026
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Risposta di Richer Sounds - Romford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Helpful and patient with no pressure

Helpful and patient with no pressure. The guys at Romford store were great in finding me a suitable turntable set up to suit my budget.

5 marzo 2026
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Risposta di Richer Sounds - Romford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent service at the Romford store

Excellent service at the Romford store. The colleague was helpful and knowledgeable. We ordered a TV on Friday lunchtime and it was delivered on Saturday!

27 febbraio 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Outstanding company

Saw an LG soundbar on a discount elsewhere, phoned Richersounds Romford and Steve the manager beat the price by a tenner.

Cant fault the service, brilliant company who still follow the ethos of their founder.

1 marzo 2026
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Risposta di Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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