Richer Sounds - Romford Recensioni 

2596
TrustScore 5 su 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2596)

25.159 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great People led Service at Richer Sounds again.

I had an idea of what I required. Steve assisted me by providing 3 suitable TVs. After discussing the merits of each and listen to Steve advice, I purchased one. The ' check out' was hassle free. In approx 15 minutes I left as a very Happy customer. Thanks

21 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 4 stelle su 5

The salesman was very helpful and…

The salesman was very helpful and knowledgeable.

19 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for the feedback, and for the positive rating.

We hope you enjoy the new purchase!

The Customer Experience team

Valutata 5 stelle su 5

Great customer service

Great customer service, very knowledgeable staff and very helpful, felt very relaxed when things were being explained to me.

Fantastic experience

19 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Informative and friendly staff

Informative and friendly staff, as is always the experience with Richer Sounds

16 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great company and products

Great company and products. Very knowledgeable and helpful staff

16 agosto 2026
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Risposta di Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I went to Richer Sounds Romford to… buy a pair of wireless headphones

I went to Richer Sounds Romford to purchase a pair of headphones. My old ones, a pair of AKG Y50 had finally had their day after many years of service. The truth is I was allowed a decent amount of time to try out a selection of stock headphones. I laid my money down on a pair of Sennheiser Momentum 5. However when I tested those in DAC mode at home it became quickly apparent they were not for me. In truth I had tried recently before that an expensive pair of headphones while I was passing by the Tunbridge Wells branch and the testing at my local branch in Romford was about simple economies. Could I get a cheaper pair with the sound I wanted. The answer was I could to a degree, but I had been utterly spoilt by the expensive ones and it was those headphones I returned to Romford branch to buy. I now own a pair of Focal Bathys MG and I do not regret a single penny of the cost. The shopping experience at Richer Sounds is always excellent no matter what branch I walk into and as for the Focal Bathys MG headphones they are just sublime…. Many thanks.

14 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

The radio collected from local shop

The radio was delivered to the very local shop. We were informed of it's delivery by personal phone call from the staff at the shop and collected later that day. Collection was straight forward and friendly.

14 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Very helpful on phone

Good phone advice over condition of open box item and alternative of buying the same item new at a much lower price than on the website. Also a £10 discount on another item

12 agosto 2026
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Risposta di Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Very helpful

Very helpful , very Knowledgeable and their people who deliver and set the TV up are outstanding.

12 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Top service

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too much trouble either. The free six year guarantee available on some items is very welcome too. Shopping here has/is always looked forward to.

11 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

There product knowledge is first class

There product knowledge is first class. The projector arrived when they said it would. Free delivery with a 6 year guarantee. You cant go wrong.

8 agosto 2026
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Risposta di Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Listened to what I already had and why…

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had already had in mind, at no time did I feel pressured, merely informed and advised. Once final decision was made, all admin was straightforward, delivery was exactly as planned and installation was simple. Very happy with the product and the service received.

7 agosto 2026
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Risposta di Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

My Samsung super dooper TV broke down…

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue watching my favourite TV. A regretful thank you to all at Romford store.

7 agosto 2026
Logo di Richer Sounds - Romford

Risposta di Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Honest advice when needed

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon receipt of my order I noticed that a cable was missing. The staff were apologetic and arranged one free of charge to arrive next day . Fantastic service and would definitely recommend them.

5 agosto 2026
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Risposta di Richer Sounds - Romford

Thank you for your wonderful feedback

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