Richer Sounds - Romford Recensioni 

2572
TrustScore 5 su 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Valutata 5 stelle su 5

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2572)

23.886 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great company and good old fashioned ‘customer service’.…

Having purchased a number of products from Richer Sounds over many years, I can honestly say my experiences with all members of the team at the Cardiff store, has been nothing short of excellent.
Help, support, advice and amazing after sales has been the driving factor in why we return to RS every time we’re planning on purchasing new products.

12 gennaio 2026
Valutata 5 stelle su 5

Friendly

Friendly, knowledgeable staff, very helpful.

17 gennaio 2026
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Risposta di Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Richer Sounds Romford Best Customer Care

I initially phoned Richer Sounds Romford to buy the Sony Bravia 7 and the call was friendly but still informative.
A few days later I picked up the telly and was in and out within 10 minutes! No faff.
I was pleasantly surprised that I got a follow up call from Graham a week later seeing how I'm getting on with the Sony i.e. was I having any problems with any settings etc. I said I couldn't be happier with the Bravia. We had a chat about the Bravia and other TVs for future reference... I for one will buy my next tv from Richer Sounds Romford... Can I also say that the follow up phone call to me came across as natural and not scripted. Long may that continue.

16 gennaio 2026
Non scritta su invito
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Risposta di Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent Service

I visited Richer Sounds in Romford to get advice about how best to update my existing AV set up which was very old. Richard provided good advice matching my needs and budget with the various units available. After considering the options for a few days, I rang the store again and discussed the benefits of a slightly better Network AV Amplifier which I bought. Richard said be sure to call them if I had any issues or questions when setting it up. It was delivered the next day. I am very pleased with both the Amp and the great service provided.

15 gennaio 2026
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Risposta di Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Eko 32inch

Purchased a 32 inch eko TV very impressed with TV for price ..service was straight forward click and collect delivered to store
⭐⭐⭐⭐⭐

13 gennaio 2026
Valutata 5 stelle su 5

Samsung OLED TV 55"

Good advice, nice people in the Romford showroom and good prices!

Thank you

7 gennaio 2026
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Risposta di Richer Sounds - Romford

Thank you for your 5 star review!

Valutata 5 stelle su 5

Effortless purchase experience

Efficient, knowledgeable, with good recommendations given my budget and communication.
The Onkyo receiver arrived a day early but without power lead or manual. Can’t blame Richer Sound so still 5* experience overall.

2 gennaio 2026
Non scritta su invito
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Risposta di Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Happy with the product quality (Bowers…

Happy with the product quality (Bowers and Wilkins Px8 headphones), but was not at all happy when I discovered the same product was available from a different store for £150 less. £349 at Peter Tyson compared to £500 at Richer Sounds. UPDATE - After contacting Richer Sounds, they have now kindly agreed to refund me £101 to match the lowest current market price. Very happy!

3 gennaio 2026
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Risposta di Richer Sounds - Romford

Thanks for the feedback which we have investigated. I'm afraid the competitor in question, although advertising the line at the cheaper price, also list that they are 'out of stock' on the product page of the website.

One of the conditions of our own Price Beat promise is that competitors do actually have stock of the deals available to sell, so we wouldn't usually offer a refund here. However I understand our customer service team have since been in touch and resolved the issue, although if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Really brilliant call with the Romford…

Really helpful call with the Romford store manager, sorted my first time discount. Discussed options then get it all arranged.

Brilliant

2 gennaio 2026
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service received

Excellent service received - from having to replace the new TV purchased to delivery of the replacement.

1 gennaio 2026
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Risposta di Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

There were problems with the first…

There were problems with the first delivery but Richer Sounds put the matter right straight away and I am now completely satisfied with my replacement.

31 dicembre 2025
Logo di Richer Sounds - Romford

Risposta di Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I went to buy a TV

I went to buy a TV, but I had previously bought a TV for my wife's daughter at a different address, but told the assistant that I couldn't remember or find the guarantee details. He immediately printed out the receipt from that transaction. Very helpful!

29 dicembre 2025
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Risposta di Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

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