Richer Sounds - Reigate Recensioni 

1512
TrustScore 5 su 5

4,9

51 Bell Street, RH2 7AQ Reigate, GB


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Valutata 5 stelle su 5

Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(1512)

24.066 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy

29 aprile 2026
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Risposta di Richer Sounds - Reigate

Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.

I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..

seniorcomplaintsteam@richersounds.com

Many thanks for your custom.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Easily ordered on-line

Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.

27 aprile 2026
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Risposta di Richer Sounds - Reigate

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service from Adrian who quickly…

Great service from Adrian who quickly identified the best turntable for me. Great price too.

25 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Super helpful team

Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.

22 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Good advice from John

Good advice from John, the excellent installation service from Darren

18 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great Team at Reigate…

The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)

9 aprile 2026
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Risposta di Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Best place to buy a TV these days

Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend them enough

17 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Good advice from knowledgeable staff…

Good advice from knowledgeable staff without being put under any pressure to buy a particular device. And of course your 6 year free warranty. Great service all round.
Five stars!!!

14 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Wouldn't go anywhere else.

Lovely people and a great experience buying our fabulous new equipment. So pleased with it.
Many thanks

9 aprile 2026
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Risposta di Richer Sounds - Reigate

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great Service & Helpful advice

Great succinct advice, geared to my price point. And the product was in store

4 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Samsung tv

John the gentleman who served me was very knowledgeable and answered all my questions in a way that I could understand

6 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Helpful and friendly assistant

Helpful and friendly assistant, item delivered in a couple of days (very good considering item was ordered on a bank holiday).

6 aprile 2026
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Risposta di Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Staff going extra mile.

Staff who spent time with us discussing products were very helpful, knowledgeable and listened carefully to our needs.

3 aprile 2026
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I had a great experience at Reigate…

I had a great experience at Reigate Richer Sounds, they really took their time to show me my options on Hifi equipment of which I am a total beginner. It never felt like a hard sell either and what I puchased is brilliant, and great value. The staff there were brilliant.

3 aprile 2026
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Risposta di Richer Sounds - Reigate

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great advice and choice

Really good advice helping me make the right choice for my hi-fi purchase.

30 marzo 2026
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I went to Richer Sounds Reigate…

I went to Richer Sounds Reigate following my son’s recommendation. They were helpful with useful advice and prompt delivery of a LG television. Their shop gives an attractive interior to a well known Reigate building

26 marzo 2026
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Risposta di Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

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