Richer Sounds - Reigate Recensioni 

1570
•
TrustScore 5 su 5

4,9

51 Bell Street, RH2 7AQ Reigate, GB

•

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Valutata 5 stelle su 5

Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1570)

24.662 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent products, price, 6Yr guarantee & service

Excellent products, price, 6Yr guarantee & service. I telephoned the Reigate store on Sunday 21 Dec for advice on a Yamaha AV to ensure it supported front up firing speakers and they were extremely helpful. I purchased the item over the phone using a secure email link and incredibly it arrived the next day, Monday, fantastic. Connected, followed the easy setup and it is producing beautiful sound.

21 dicembre 2025
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Risposta di Richer Sounds - Reigate

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service !!

I had great advice from Richard at the Reigate branch. I was looking for a streaming amp and some decent bookshelf speakers and after much research and deliberation I came away with a fantastic set up. Customer service was fantastic ! I had an issue with some damage to the amp. It obviously happened in transit. (I work in logistics and so i am fully aware that these things do happen). I made 1 phone call and it was swapped over within the hour. You cannot get better than that !!! I would definitely recommend a visit.

18 dicembre 2025
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Risposta di Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent customer service and…

Excellent customer service and aftercare. Very knowledgeable staff.

18 dicembre 2025
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Risposta di Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 1 stelle su 5

I brought a ub9000 panasonic 4k bluray…

I brought a ub9000 panasonic 4k bluray player. 6 months in it goes wrong unable to play. Fobbed of and sent for repair. Now 3 months later again will not play. No loyalty even though I've spent close to 15k with them. All about sales..

25 dicembre 2025
Non scritta su invito
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for your feedback although I was of course sorry to read of the problems you have had. Whilst it is normal for faulty items at 6 months old to be subject to an attempt at repair, obviously as that attempt has not been successful then at this stage we will simply replace the unit for you.

However there are no details for me to contact you on left here, and despite requesting your information via Trustpilot neither they or I have heard back from you. Please could you get in touch via the below address so we can get this matter resolved ASAP?

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service

Very efficient ordering service to store within the stated 2 days despite being the week before Christmas. Kept informed throughout the process via email then a courtesy phone call from the store to confirm my order was ready to collect. Friendly and professional service all round, thank you!

16 dicembre 2025
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Risposta di Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Phoned up the store to order the item

Phoned up the store to order the item. The person I spoke to was incredibly helpful.

15 dicembre 2025
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great knowledge

Great knowledge, great people with the authority to get things done when things don’t always work out (repairs etc.)

29 novembre 2025
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Risposta di Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Knowledge team

Knowledge team of people and I was treated like a human.
Good stock.
Help to the car easy purchase
Helpful when I got home and phoned them back for a bit of technical information.

9 dicembre 2025
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Risposta di Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

The guys in the store were very helpful…

The guys in the store were very helpful and knowledgeable. I was very pleased with the purchase. You cant beat the in-person service and knowledge.

7 dicembre 2025
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Cambridge amplifier AXA25

The amplifier arrived earlier that expected and the after sales service was very good regarding speaker connections

7 dicembre 2025
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great service and very informative.

Was looking for a nice upgrade to my existing Samsung TV. Oli was incredibly informative and shared three options with me ranging in price and supported my decision on the best option. Highly recommend.

28 novembre 2025
Logo di Richer Sounds - Reigate

Risposta di Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Top service from reigate store

I visited the reigate store to look for a new tv i meet with Ian who was very knowledgeable and helpful i agreed to buy a new 65" tv and collected it a few days later. Once home and installed i had issues with the tv itself as it wouldn't control the picture so contacted the shop they went through some checks over the phone after 2 more calls and a lot of frustration with the tv NOT the store at all it was agread to return it and a swap out to a new Sony. so i went to collect the new tv and return the faulty one, new tv was not in as it had been ordered a day later than my call, the guys in the shop went over and above to get it to me that day they stayed later than the closing time to confirm this all happens and I got my tv that day. So it's a big thumbs up from me for Ian and his team in resolving the issue I had.

29 novembre 2025

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