Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Leggi di più
L'azienda ha risposto
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Leggi di più
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I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
51 Bell Street, RH2 7AQ, Reigate, Regno Unito
- 0333 900 0081
4,9
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Helpful staff who had good product…
Helpful staff who had good product knowledge. Have shopped at RS before so returning customer .I was lucky as shop was quiet so short wait to be served but maybe some more staff needed when busy
11 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Great service
I was looking to buy the Focal Clear MG headphones and found that they were cheaper at a competitor. I spoke to Richard at the Reigate store. He said he'd look into it and got back to me within about an hour. He was able to match and then beat the price by £10. The headphones were ordered and I picked them up on Morning morning.
8 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Argon Audio TT Mk2 Turntable
I was looking for a turntable to use with my Cambridge Audio One and Richer Sounds recommended the Argon one, as it has a built-in phono pre-amp. I was initially thinking of another manufacturer but their advice and logic was sound (excuse the pun). I needed to go onto YouTube to understand the tonearm set up and the cue lever took a bit of getting use to but I'm very pleased with the quality and how it looks, plus it comes in a variety of colours!
6 novembre 2025
Risposta di Richer Sounds - Reigate
Thank you for your wonderful feedback
Good Advice.
We’re given very good advice about all the makes of TV making it easier to choose which was right for us
7 novembre 2025
Risposta di Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful people
6 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Risposta di Richer Sounds - Reigate
Thank you for your wonderful feedback
Friendly staff and interesting…
Friendly staff and interesting showroom. A little disappointed were were told we were unable to access the 6 year warranty highlighted in advertising (for the new music player we were purchasing).
5 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your feedback, I was glad to read you had a good experience in our Reigate store.
I'm afraid we don't offer a 6 year guarantee on the portable you purchased, which as standard comes with a manufacturers 1 year guarantee. Of course should you experience problems outside of that period we will always meet our obligations under your consumer rights.
seniorcomplaintsteam@richersounds.com
Of course if you have any follow up questions do get in touch.
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sound advice
Manager was very helpful and amazed at his knowledge when I had a sound issue with my new tv and 10 year old receiver and now works perfectly after buying a two way qed hdmi cable
3 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Anothe great experience at Reigate..
John was excellent. Took his time, listened and offered some good ideas to my questions.
3 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Local people with global knowledge able…
Local people with global knowledge able to help. They understand the confusion that non-technical people feel and are able to help me select the right products and set them up to be able to use them without any hassle.
4 novembre 2025
Risposta di Richer Sounds - Reigate
Thank you for your wonderful feedback
Very Helpful and delivered on time.
1 novembre 2025
Risposta di Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Risposta di Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Our needs were looked after very well…
Our needs were looked after very well and we are very happy with the products purchased
21 ottobre 2025
Risposta di Richer Sounds - Reigate
Thank you for your 5 star review!
Risposta di Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service.
29 ottobre 2025
Risposta di Richer Sounds - Reigate
Thank you for your wonderful feedback
Ordered equipment on the Tuesday…
Ordered equipment on the Tuesday afternoon and it arrived in my store of collection the following day
28 ottobre 2025
Risposta di Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A knowledgable and pleasant salesman…
A knowledgable and pleasant salesman who quickly produced the roght product at the right price.
27 ottobre 2025
Risposta di Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful in store advice
26 ottobre 2025
Very good service
Very good service. We were given a lot of information and advice to finding hi-fi that suited us. At no time were we pressured to make a sale. We ordered the units the day after and they arrived a day later. So happy!
25 ottobre 2025
Risposta di Richer Sounds - Reigate
Thank you for your 5 star review!
Richard was brilliant
Richard was brilliant, I was abroad and wished to purchase the 77G54. He spoke to me on WhatsApp, at the agreed time. He went the extra mile for you.
25 ottobre 2025
Risposta di Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
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