Richer Sounds - Prestwich Recensioni 

2136
TrustScore 5 su 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought a new LG Oled tv from Richer Sounds. Googled the model and RS had an offer of a free soundbar, though was about £100 more expensive than another store. I’d heard that RS have an excellent reput... Leggi di più

Valutata 5 stelle su 5

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always a good experience when dealing with the staff at Richer sounds in Prestwich, Manchester. Always helpful and never over pushy as they want to assist you to make the right decision for you.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Regno Unito

  • 0333 900 0042

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2136)

23.568 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great Customer Service

I telephoned the customer sales team to purchase a TV and spoke to Andy from Prestwich. He really went the extra mile to locate the TV I wanted and get it delivered to me. I was very pleased indeed with the service I received. The TV arrived on time and appears excellent.

19 gennaio 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Andy's ( manager of the prestwich store…

Andy's ( manager of the prestwich store ) knowledge of products and what will work best for your requirements within your home is endless. Over the last 10 years I've bought all my electrical productors here from Tv's to ceiling speakers and ever time I've gone with his recommendation and the end product as blown my mind. His customer service is also unbeatable and that coupled with the fact Richer sounds productors cant be beaten on price or warranty makes it the only place you should be going to get your electrical gear from.

17 gennaio 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent service.

Great service and makes a customer feeled valued. My one stop shop for tvs and hifi.

16 gennaio 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

New CD Player for 2026..

Top class service as per. The trainee lad Ellis was ace. For what he knew and still learning on the job he did super, couldn’t fault him. Good luck with your future in the company and I’ll sure to be back for more purchases when I need something. Love the company Love this store.

28 dicembre 2025
Valutata 5 stelle su 5

Our visit to Richer Sounds Prestwich…

Our visit to Richer Sounds Prestwich was made a lot easier thanks to the help we received from Dom.
He helped us choose exactly what we wanted and we never once felt like we were being pushed to spend more than needed.
We can definitely recommend paying them a visit if you get a chance.
Cheers
Ste and Aimee Millington

11 gennaio 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

We had a fantastic experience at the…

We had a fantastic experience at the prestwich branch. The staff were extremely helpful and polite. The products purchased were quickly delivered. They were easy to install and are working fantastically.

5 gennaio 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Philips soundbar

Dominic at the Prestwich branch was fantastic to deal with. Item exactly as described and ready to collect from the shop next day.

7 gennaio 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service at Richer Sounds Prestwich

We bought a turntable and ruark products in December and have been thoroughly impressed with the service provided by all members of the team at the Prestwich store. The items were delivered quickly to store over the busy Christmas period , excellent communications and dealt with very efficiently when we arrived to collect, and then given help to carry into the car.
Just great service. Thankyou so much .

24 dicembre 2025
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Risposta di Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

I found the staff that I spoke to were…

I found the staff that I spoke to were very polite and knowledgeable.I had a few problems arranging delivery but realise that it was probably due to the time of year and as I was going on a weeks holiday there were a few issues with arranging the delivery.Tv is now here and we are very pleased .Thanks for everything.

27 dicembre 2025
Valutata 5 stelle su 5

Very pleased with the service

Very pleased with both the product and the service I received. Excellent.

31 dicembre 2025
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Risposta di Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent Service

I was able to discuss over the phone which tv would best suit my needs. No fuss ordering and free delivery 2 days later by friendly drivers Trev and Rob . Very good price and free 6yr guarantee.

5 gennaio 2026
Non scritta su invito
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 3 stelle su 5

New System

Website easy to use & order from. Everything quite clear & understandable.
Only downside was lack of verble communication at store when I was collecting. It was an elderly salesman than initially greeted me but we had zero conversation, no info regarding warranty, no offer of assistance to take items to car. Simply put boxes on counter & then promptly served someone else without a word of thanks. This was only disappointing area of my shopping experience. Would it stop me from using them again? Yes, probably as no interest in shown to me once they were paid the money.

27 dicembre 2025
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

It's extremely disappointing to read your feedback following a recent store visit to us to pick up your 'click and collect' order purchased online, and we of course expect more from our store colleagues who should always bust a gut to give exemplary service at all stages.

I will of course discuss this with the colleague concerned so that he can learn and improve, and in the meantime our customer service team will follow up with you directly..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Love Richer Sounds

Love Richer Sounds. They are very knowledgable and always give great advice. The prices are great and the warranty is excellent .

27 dicembre 2025
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Risposta di Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

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