Richer Sounds - Newcastle Recensioni 

2455
TrustScore 5 su 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB


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Valutata 5 stelle su 5

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was looking to upgrade my old 90's purchased HiFi to a wireless BT setup due to my audio room refurbishment. I first visited the Newcastle store back in May to explore options for a new record deck... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Colin ordered me a Musical Fidelity M6si in the afternoon and it was delivered the next day He is always friendly and welcoming. Thank you Colin

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Regno Unito

  • 0333 900 0032

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2455)

23.467 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent Serivce.

Mebtiomed to Telesales that I could get my TV cheaper elsewhere, they give me a great discount. Went into store , all was done and ordered within minutes. TV delivered and now installed. Happy so far.
Thank you for exellent servive.

9 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent experience.

Excellent experience shopping at Richer Sounds Newcastle. I had enquired about the item, price (very good deal) etc. and then just needed to ensure domestic harmony!
I returned and ordered and it was delivered next day!
I'm very pleased with the way everything went. I've bought from Richer Sounds several times and always been very pleased.

5 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Excellent service and price

Excellent service and price. They delivered my new TV when they said they would.

25 gennaio 2026
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Risposta di Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Outstanding!

First class experience throughout with recent purchase of a new TV. Colin gave excellent advice and customer service right from the first 'phone call through to personally installing the new TV.

Thank you Colin you went above and beyond. You are a star!

9 marzo 2026
Non scritta su invito
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Extremely helpful staff…

Extremely helpful staff (Dale..Newcastle) keen price and an extra year warranty. Delivery when they said with great comms.

4 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent Service from Euan and the Newcastle store.

Excellent Service from Euan and the Newcastle team.. I was seeking a Monitor Audio centre in Ash but they weren't available online..
He sourced one direct from them and had it delivered within a few days and the communication was excellent. Would highly recommend. I will be coming back for the next upgrades.

4 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thank you for your 5 star review!

Valutata 4 stelle su 5

Quality of service and advice is great

Quality of service and advice is great. Purchased new pair of headphones. Only downside is that I've had to purchase a separate headphone amplifier to use them as neither the cambridge amplifier or denon record player has headphone socket. That needs to be shown before customer buys the unit.

4 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thank you for your feedback and I'm glad the service at the Newcastle branch was as you expected. As you rightly say, with no headphone socket, the only way to connect wired headphones to a set up is with a headphone amp. I'm sorry that this was not discussed when you were buying the headphones for whatever reason, and will raise this with the branch.

I hope all is now well with the system of course, but if you do need any help please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great advice and service in the shop

Great advice and service in the shop, as always. When my cd player was delivered it was found to be faulty. When I reported this, staff were extremely helpful and quickly arranged for a new cd player to be delivered and the faulty one taken away.

3 marzo 2026
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Risposta di Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Helpful

Helpful, friendly service. Very polite and knowkedgeable

3 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thank you for your 5 star review!

Valutata 5 stelle su 5

Always the best.

I can never give the team at my local Richer Sounds high enough praise. Always helpful and always happy to make a deal where possible. Amazing company.

10 febbraio 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Rubbish delivery service and that is being very poiite

I got excellent support from the shop and information second to non but it fell apart when it came to delivery. I waited all day on first delivery which was not going to happen. The second day of delivery again I waited in knock on the door and it was my nextdoor neighbour the address was correct for me but not the driver

2 marzo 2026
Valutata 5 stelle su 5

Good old fashioned service

Great people to deal with a particular shoutout for Colin, a great price and prompt delivery by their own staff.
All good stuff.

1 marzo 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Good knowledge of products

Good knowledge of products, good price, six year guarantee and free delivery.

28 febbraio 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Faultless

In store visit to get advice about the options for my budget. Dale answered all my questions and I ordered in store. The TV arrived in 3 working days and the delivery crew were excellent. Can't fault the overall service from Richer Sounds

27 febbraio 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great Service

Very knowledgeable, Great service and products

26 febbraio 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Friendly knowledgeable informative one…

Friendly knowledgeable informative one to one service, great range of products at very competitive prices all this together with a six year no quibble guarantee thrown in. Wouldn’t go anywhere else.

24 febbraio 2026
Logo di Richer Sounds - Newcastle

Risposta di Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

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