For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I was looking to upgrade my old 90's purchased HiFi to a wireless BT setup due to my audio room refurbishment. I first visited the Newcastle store back in May to explore options for a new record deck... Leggi di più
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Colin ordered me a Musical Fidelity M6si in the afternoon and it was delivered the next day He is always friendly and welcoming. Thank you Colin
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Just picked up my Samsung soundbar, subwoofer and speaker set from Richer Sounds Newcastle after ordering online. Got a quick call to say it was ready, and the team in store were fantastic. The agent... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
94-96 Clayton Street, NE1 5PG, Newcastle, Regno Unito
- 0333 900 0032
4,9
Eccellente
2K recensioni
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Risposta di Richer Sounds - Newcastle
Thank you for your wonderful feedback
EXCELLENT PRODUCTS & EXCELLENT SERVICE…
EXCELLENT PRODUCTS & EXCELLENT SERVICE FROM ALL OF THE STAFF AT RICHER SOUNDS NEWCASTLE
5 dicembre 2025
Risposta di Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Great and friendly service as always.
Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.
10 aprile 2026
Risposta di Richer Sounds - Newcastle
Thank you for your 5 star review!
Keep sending me this experience form…
Keep sending me this experience form that I have filled in!
10 aprile 2026
Risposta di Richer Sounds - Newcastle
Thank you for your review, although I’m genuinely sorry for the frustration caused by receiving the same feedback request more than once, which is understandably annoying. Our Trustpilot invitations are triggered automatically from our emailed receipts, so we’ve raised this with them to investigate why multiple invites were sent.
Having since spoken to you directly I’m pleased we were able to get everything resolved, of course if you do receive any further duplicates, please drop us a quick email and we’ll take it up with Trustpilot straight away.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always shop at richersounds
Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.
28 marzo 2026
Non scritta su invito
Risposta di Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant from start to finish…
Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.
9 aprile 2026
Risposta di Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Best in town or anywhere else.
Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.
6 aprile 2026
Risposta di Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.
7 aprile 2026
Risposta di Richer Sounds - Newcastle
Thank you for your 5 star review!
An asset to the high Street
Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.
7 aprile 2026
Risposta di Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Outstanding customer service.
6 aprile 2026
Risposta di Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent staff
Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future
6 aprile 2026
Risposta di Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable and helpful and I…
Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.
4 aprile 2026
Risposta di Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Richer sounds richer experience
Richer sounds were recommended to me by my father in law, who’s been a customer for years.
I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.
My wife found the same tv at a different retailer and they kept there beat promise.
Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.
Will 100% be a returning customer for tech needs.
9 aprile 2026
Non scritta su invito
Risposta di Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Speaker Cable - Advice & Purchase
Popped into the Newcastle store to get advice about 2 sets of speaker cables. Got one in the store, ordered the other for delivery on the day I wanted it. Can't fault the service from Richer Sounds
30 marzo 2026
Risposta di Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff were friendly and helpful
The staff were friendly and helpful. As well as this, they were knowledgeable. They replied to my email questions promptly and with useful and helpful advice.
2 aprile 2026
Risposta di Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First Class Service
Bought a number of products form Richer Sounds Newcastle recently and their customer service is second to none. Providing me with excellent advice and technical knowledge.
31 marzo 2026
Risposta di Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff are friendly and helpful.
As I walk in the store, they were helpful and freindly. As I bought my item. I would shop there again, as I prefer to look around at their products as well as buying.
27 marzo 2026
Risposta di Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Brilliant experience
As I have found every time I need to purchase a new TV , this is my 5th TV from the Newcastle store, the customer service & advice was excellent. The gentleman who served me was extremely helpful & he even carried the TV to my car & put it in the car for me.
SUPERB Service
30 marzo 2026
Risposta di Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
We were made to feel special from the…
We were made to feel special from the moment we walked into the store.The fact that we wanted a small tv (32”) didn’t change Colin’s manner towards us (as it had in John Lewis - the salesman didn’t want to know)Colin understood what we needed.He was very knowledgeable and but realising he had two technophobes, he kept things simple for us! He came out to install the tv and soundbar for us and was really friendly and approachable. In fact we have found all the staff to be very helpful as we have had to call the store on two further occasions for advice, and cannot fault any staff member.
23 marzo 2026
Risposta di Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
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