Richer Sounds - Leeds Recensioni 

3296
TrustScore 5 su 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Valutata 5 stelle su 5

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As always, the customer service at Richer Sounds was excellent. The staff were knowledgeable and so were able to give brilliant advice. And when I had an issue, they were helpful to get it res... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

LG 55inch latest model arrived before we expected it really as it was on pre order. Best price from any outlet, £70 less actually with a 6 year warranty & not 5 as many others offer. Unfortuna... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(3296)

24.963 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Anthony was really helpful and helped…

Anthony was really helpful and helped me to choose a TV for our sunny family room. It fits perfectly in the space and the picture is incredible

28 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Late but great.

The soundbar was out of stock so I had to wait for future deliveries from Japan. But Richer Sounds Leeds, had it delivered to me within 24 hours of receiving there shipment from Japan at the original agreed price. Thank you Richer Sounds.

27 marzo 2026
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Risposta di Richer Sounds - Leeds

Thank you for your 5 star review!

Valutata 5 stelle su 5

Customer service like it used to be!

The staff are very knowledgeable, helpful and polite and go that extra mile to deliver a good service. When they say something as simple as “we shall call you back” they actually do it, unlike most companies I have dealt with. Plus the 6 year warranty and great prices mean I would definitely go there for my next tv, and would recommend them to all!

26 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I had a really great experience at…

I had a really great experience at Richer Sounds. All of the staff were incredibly patient, friendly, and knowledgeable, which made the whole process easy and enjoyable. They took the time to answer all my questions without any pressure, and their expertise really helped me feel confident in my choices.

The store also offers a fantastic range of high-quality products, so I was able to find exactly what I was looking for. Overall, it was a smooth and positive experience from start to finish, and I wouldn’t hesitate to recommend Richer Sounds to anyone looking for great service and excellent audio equipment.

22 novembre 2025
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Risposta di Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Brilliant customer service from the…

Brilliant customer service from the Leeds team.

Amazing surprise to be born in leeds 15 days after the collegues birthday in April 1978. Loyal supporter.

At home i found the receipt for a stereo separates system my mum and dad bought for me on 10th May 1996.

If anyones in to nostalgia and the potentially infinite use of projectors then ill happily call back in with the receipts and/or without the stereo too! Maybe a projected picture easier to carry round these days 🙃

Let me know if you are at plasa and ill call and say hello equally happy to call back in the store.

⛰️⛰️📽️🎧⛪️⛪️=J👨‍🚀🚀

26 marzo 2026
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Risposta di Richer Sounds - Leeds

Thank you for your 5 star review!

Valutata 5 stelle su 5

Top service from Mike at the Leeds…

Top service from Mike at the Leeds branch.
Even helped sort out a complicated return and swap out. Great service, Bravo

25 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Can’t ask for more

Mikey was great, offered advice and a demo of an alternative product in the well equipped demo space before making my decision. Price matched the best price I found plus an extra tenner off.
There’s really no better place to go for home cinema equipment in the uk

25 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

A great experience from start to end

I’m sorry but I can’t remember the name of the guy who served me but he was brilliant. He’s set up two examples of speakers passive and active for me to listen to. He gave me a individual experience and really knew his stuff. It really was a great experience definitely a VIP I even got a mug which I love.

25 marzo 2026
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Risposta di Richer Sounds - Leeds

Thank you for your 5 star review!

Valutata 5 stelle su 5

Leeds store

Staff in the Leeds shop always happy to have a chat. Proper enthusiasts

19 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

I have been buying from Richer Sounds…

I have been buying from Richer Sounds in Leeds for about 30 years. The best customer service and knowledgeable staff in the industry by far. And, great prices too.

23 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent advice and service, as ever

We were served by Harry who was incredibly helpful, knowledgeable and pitched his advice just right for our semi-novice level! I had particular criteria for the turntable I needed and he was able to guide us in the right direction. Also great attention to detail, double checking re features, stock availability before we made our choice and double-checking that the necessary cable was supplied with the model we chose. Thoroughly pleasant to deal with (and good music chat thrown in :) )

22 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 4 stelle su 5

Kept me waiting…

I got the usual sound advice and service, but had to wait too long before I was attended to

21 marzo 2026
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Risposta di Richer Sounds - Leeds

Thank you for taking the time to leave us feedback, we’re really pleased to hear that you received the usual sound advice and service from the team, but we’re sorry that you had to wait longer than you should have before being attended to.

We appreciate you flagging this, and will ensure we raise it with the manager and his team so that they ensure they are focussing on making sure customers are always acknowledged, especially during busier periods.

Thanks again for your feedback and if we can be of any further help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Gave really good advice answered loads…

Gave really good advice answered loads of questions and sourced me an amplifier that suited my needs.

19 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Amazing service

From the moment I walked in the door, the staff were friendly and super helpful. Wonderful service from knowledgeable staff!

18 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great price on reconditioned kit

Got a great price on a reconditioned Cyrus amp with an additional discount for being a VIP Club member and the amp was delivered to my home by one of the store’s helpful staff.

6 marzo 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Samsung S95f

Very helpful staff especially Anthony who dealt with us. Listened to what we were thinking of and pointed us in the direction that would best meet our needs.
Great Tv👍🏽
And bagged a nice little gift at check out
Will be back for some sound equipment soon

14 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Knowledgeable and friendly sales advisor

On narrowing down my own choices for a new 65" TV I called Richer Sounds for impartial advice which I was given by a knowledgeable and friendly sales advisor. After answering my questions and highlighting the benefits from buying from them I made a purchase which I am delighted with.

8 marzo 2026
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Risposta di Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Fantastic Service

Fantastic deal. Incredibly quick next-day delivery with no additional delivery cost. Good quality product. A happy customer 😊 😀 😄.

12 marzo 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

First Class Service

Great products, competitively priced but what differentiates Richer Sounds is the people and the service. I received great advice in store and when I got home they answered all my queries to help me set everything up. Knowledgeable and nice people.

12 marzo 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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