Richer Sounds - Leeds Recensioni 

3303
TrustScore 5 su 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Valutata 5 stelle su 5

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a d... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(3303)

23.511 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Friendly & helpful staff

As usual, friendly, helpful & knowledgeable staff. Great service & excellent delivery.

26 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great service

Great service - as always!! :)

Thank you Mikey and Ahmed for helping me out with the TVs. Very impressed with the quality and price.

-75" Aiwa
- 43" Toshiba (x3)

Not my first purchase (been coming to RS since I was in a push-chair) and definitely will be back again!

25 febbraio 2026
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Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Panasonic 9000 4k Blu-ray player

From the word go with my enquiry deal struck at a competitive price free delivery technical questions answered from professional sales staff and item in stock delivered next day Wow cannot beat that thank you

25 febbraio 2026
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Risposta di Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Five star service from Leeds

Five star service from Leeds, twice! Good knowledgeable staff and clued-up on what they have and what the best deals are. Had to replace a broken TV, told them what I had and they suggested similar but better. Only problem is I didn't measure up and had to move furniture to make the TV fit - but that's definitely a me problem!
Really appreciate that they use a specialist couriers for TVs, they were top notch and even asked where I wanted it. Wish every retailer had service this good!

8 luglio 2025
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent, knowledgeable staff

It's so good to go to a shop where the staff have excellent knowledge about the products they sell. And enthusiasm for providing excellent customer service. I was very happy to buy higher up the price range for top of the range equipment.

22 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Online Click and Collect

Internet purchase.
Simple click and collect from store, notification that my purchase had left the warehouse and the courier was handling it, phone call from my nominated store it had arrived, collected at my convenience, very good service all round.

20 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Richer Sounds look after you

Richer Sounds behave as a company based on good ethics, caring for the customer and taking trouble to ensure that the customer has a good purchasing and post sales experience

18 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thank you for your 5 star review!

Valutata 5 stelle su 5

First Time Audio Customer

The process and service of buying a new sound system was great. The staff took the time and effort to find the right product that suited me perfectly. Thanks very much Derek for all your help. I would recommend this store.

5 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 1 stelle su 5

Was sold a sound bar product which…

Was sold a sound bar product which didn't work when paired with my existing TV. I returned the product and my money was refunded. I was also told that my legacy Sonos connection box could not be paired with my existing wired HiFi equipment, and that my Mission 753 speakers could not be repaired due to parts unavailability.
The situation was subsequently recovered due to excellent service from the Store Deputy Manager who arranged the pairing of my legacy Sonos equipment with my other wired HiFi equipment and I now have excellent sound throughout the house. Lastly, Eric Wiley in Castleford is currently repairing my Mission speakers.

16 febbraio 2026
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Risposta di Richer Sounds - Leeds

I was most concerned to learn of your experience which sounds very disappointing of course, both in terms of the unsuitable sound bar that we recommended and the advice you received about your mission speakers.

We will investigate with the store urgently and contact you directly with our findings, and to resolve the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Apologies again

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

convenient and fast delivery following…

convenient and fast delivery following telesales purchase. so happy because we don't live near a RS, but really love their service

29 gennaio 2026
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Risposta di Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I was pleased to see a record of…

I was pleased to see a record of previous purchases had been retained which helped to find a solution to my problem
I was offered and received home visits which were excellent and reasonably priced
I was also given advice on most cost effective solution
All staff were friendly and cheerful and excellent communicators

13 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great knowledge of products

Harry, who helped us was very helpful and knowlegable about products. He took time to find out what we wanted and explained the options available to us to match our budget.

14 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

The staff in the Leeds Richer Sound…

The staff in the Leeds Richer Sound shop were exceptionally helpful and quick in responding to an issue i had with a purchase, for which I am very grateful

13 febbraio 2026
Logo di Richer Sounds - Leeds

Risposta di Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

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