Richer Sounds - Holborn Recensioni 

1332
TrustScore 5 su 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Valutata 5 stelle su 5

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1332)

24.564 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

The staff did not come across as…

The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

15 dicembre 2025
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback although it's of course disappointing that you felt a lack of friendliness when you came to see us recently.

I will arrange for our customer service team to get in touch and find out more about the visit, so we can both put things right with you, as well as speak to the store manager about your experience so they can learn and improve urgently..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Support your local HiFi store, don’t always buy online

Great store with wonderful staff (especially Alan!), I’m glad they’re local to me and have already been very helpful with a spare part I needed. I will be mindful to buy from them directly, instead of mindlessly going with their online store (which is separate) or any online store like Amazon or whatever.

13 dicembre 2025
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Risposta di Richer Sounds - Holborn

Thank you for your 5 star review!

Valutata 5 stelle su 5

The staff knew what I was talking about…

The staff knew what I was talking about and what they were talking about. This is increasingly rare on the high street.

They were also engaged and pleasant to deal with.

10 dicembre 2025
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Risposta di Richer Sounds - Holborn

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great advice in-store

Visited Richer Sounds at Holborn and even though the store had limited stock in my price range, I received excellent advice from Daniel, so went ahead and made the purchase online.
The quality of advice is the reason I know I'll return to Richer Sounds.

8 dicembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service — I was a complete novice to record players and received excellent advice on how to replace the stylus. Thank you so much!

6 dicembre 2025
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Risposta di Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Very helpful staff

Staff were very helpful and ordered the hi-fi equipment I required.

2 dicembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very helpful

Very helpful, and the staff knew thier stuff. They were a great help with my purchase.

1 dicembre 2025
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Risposta di Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Daniel that served us was very helpful…

Daniel that served us was very helpful and knowledgeable. He followed up with a quote for some other audio equipment I was looking at.
Would use them again and will contact Daniel when I need more equipment.

30 novembre 2025
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Risposta di Richer Sounds - Holborn

Thank you for your 5 star review!

Valutata 5 stelle su 5

Friendly and helpful service

Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.

30 novembre 2025
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Risposta di Richer Sounds - Holborn

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great service from the Holborn team

Great service from the Holborn team - thank you for everything! Would recommend for sure!

29 novembre 2025
Logo di Richer Sounds - Holborn

Risposta di Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff. Excellent service. Great product and price

28 novembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

great team

Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.

24 ottobre 2025
Valutata 5 stelle su 5

Outstanding service

Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.

26 novembre 2025
Valutata 5 stelle su 5

Friendly, easy and 100% dependable

As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.

20 novembre 2025
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Risposta di Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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