Richer Sounds - Glasgow Recensioni 

5029
TrustScore 5 su 5

4,9

57 Jamaica Street, G1 4NN Glasgow, GB


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Valutata 5 stelle su 5

Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I contacted Richer sounds in Glasgow and spoke to Jordan with regards to getting demo of Wharfedale EVO 5.4 speakers. I had watched many you tube reviews and I felt I needed to hear for myself. Delive... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

5K recensioni

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4,9

Tutte le recensioni

(5029)

24.752 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Superb service .

Superb service .

Product arrived less than 24 hours from ordering .

Contact via email could not be faulted .

30 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Got caught up in traffic

Got caught up in traffic, shop would have been closed when I got there if gentleman hadn’t waited for me. Beat that. Bought my last TV there 15 years past, best price took me back again

29 aprile 2026
Non scritta su invito
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Risposta di Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

All positive

All positive - as expected from Richer Sounds.

27 aprile 2026
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Risposta di Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Was looking for new phono leads

Was looking for new phono leads. I got exactly what I wanted at a great price. Excellent customer service as always.

18 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

The staff were very knowledgeable

The staff were very knowledgeable, without being overbearing. They demonstrated the Bookcase speakers I purchased and even gave me a discount since I was a VIP member.

25 aprile 2026
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Risposta di Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great service in Glasgow store

Great service in Glasgow store . Very knowledgeable and patient . Got what I wanted @ a great price . Fast next day delivery too .

23 aprile 2026
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Risposta di Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

We have been buying all our audio items…

We have been buying all our audio items for years with this company. Staff are all very welcoming and friendly especially David with his excellent customer care , expertise,and product knowledge. Nothing he can't help with ! Value for money and always excellent products . Will continue to use Richer Sounds as they are the best .

29 aprile 2026
Non scritta su invito
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Richard

Richard, was great help with the decisions I had made for my purchases, he matched the price by the competitors without any hesitation once he had verified.

22 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

The Manager at Glasgow gave me the info…

The Manager at Glasgow gave me the info I needed to make the right purchase. I had been struggling to find any CD player that would output via Bluetooth to my Sony headphones. Problem solved and a big THANK YOU.

8 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent advice and assistance from…

Excellent advice and assistance from David, Stephen and Jordan. System is now up and running and sounding fantastic.

20 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent product at a competitive…

Excellent product at a competitive price .
Great courteous service and any questions asked were given with full detail of the product .

19 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Helpful staff at Glasgow

Helpful staff at Glasgow. Although everyone was busy they still made time for me when choosing my purchase (earphones)

13 aprile 2026
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Risposta di Richer Sounds - Glasgow

Thank you for your wonderful feedback

Valutata 3 stelle su 5

Mixed experience but Richer Sounds got in touch to make amends.

When I phoned the store, Simon (I think was his name!) was superb. He ordered in the speakers I was looking for, which arrived in less than 24 hours, and cost even less than Amazon. Seemed a really lovely guy, too.

Service at the shop itself was less positive. The guy at the counter tried upselling an expensive HDMI cable which wasn't compatible with the speakers I had chosen. I asked about the best way to set them up, and showed an example of my current setup, and he just shrugged. I ended up picking the right cables based on my own guesswork.

UPDATE: The Richer Sounds team got in touch after this review and were genuinely apologetic and wanted to make amends. They took the negative aspects of this review very seriously and apologised wholeheartedly. Customer service was great from Ashley and the team there.

13 aprile 2026
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Risposta di Richer Sounds - Glasgow

Thanks for taking the time to leave your review, I’m sorry to hear that your experience in store didn’t quite match the initial positive impression.

We’ve spoken with the colleague involved, who has held their hands up to making a mistake with the recommendation. You should always feel confident that any advice we give is right for your setup, so it’s disappointing to hear this wasn’t the case on this occasion. We’re addressing the experience you’ve described with the appropriate training to make sure it’s learned from.

In the meantime, I’ll arrange for our customer service team to get in touch to check everything is working as it should with your speakers and to help resolve things for you..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Once again the service is received from…

Once again the service is received from Stephen was first class. The Panasonic unit has an excellent clear sound, especially f9r rock music.
Thanks again much appreciated

15 aprile 2026
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Risposta di Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

great service!

great + friendly service over the phone, sorted me out with a discount / free shipping and the correct cables for my new sub :-)

12 aprile 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I have shopped at Richer on several…

I have shopped at Richer on several occasions and all of the staff have been incredibly knowledgable,personable and helpful and would quite happily shop again.

30 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

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