Richer Sounds - Glasgow Recensioni 

5036
TrustScore 5 su 5

4,9

57 Jamaica Street, G1 4NN Glasgow, GB


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Valutata 5 stelle su 5

Simon, the member of staff at Glasgow Richer Sounds, quickly dealt with my query relating to the purchase of an Astell&Kern SP3000T Digital Audio Player. He telephoned back to confirm the price and d... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

5K recensioni

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4,9

Tutte le recensioni

(5036)

24.963 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

First rate sevice with no sales pitch

First rate sevice with no sales pitch. Had a good idea what I wanted but the person who served me put more "meat on the bones" with his knowledge. Now I have my purchase up and running I am pleased with the advice I was given. Thank you.

25 marzo 2026
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Risposta di Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Dave the sales assistant was really…

Dave the sales assistant was really friendly & helpful in giving details of spec on different models of tvs

1 aprile 2026
Non scritta su invito
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Risposta di Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Always a good experience dealing with…

Always a good experience dealing with Richer Sounds. Staff always goes out of their way to help.

24 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Chord Company Shawline Power Cable

Ordered a Chord Company Shawline Power Cable in the Glasgow store. Dean was very helpful and actually phoned the manufacturer directly to establish that stock was available and subsequently arranged for delivery. I received a call the next morning to say it had arrived and ready for pickup. I was also given a price match discount.

24 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Cheap as chips

Went looking for a new DVD player.
Seen this one advertise . Great value.
Not looking for anything to complicated to set up.
Would recommend buy this.

20 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Very helpful assistant when calling Glasgow shop I think his name was Steven. Delivered quickly to us even though we are regarded as a remote address.

22 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great service and price.

I visited the Glasgow shop to buy a new stereo system (turntable ,amp, CD player and speakers).
I was assisted by Alan. I explained the type of stereo I wanted and what I was able to spend.
Alan was very knowledgeable and spent the time to explain the attributes of each component. This was very helpful and allowed me to purchase a system that I wanted. Delivery was arranged and since setting up and using the stereo, this has proved to a great upgrade on my previous set up. Great service.

18 marzo 2026
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Risposta di Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great wee record player

Great wee record player
Bought as a gift
Recipient delighted with it
Great service provided
Lovely staff

20 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 4 stelle su 5

Good deal | post sales could improve

Good deal on the tv with a sound system.

Couldn't get the sales person to tell me the differences between 2 models by the same manufacturer. Kept saying the processor wad the difference and wouldn't expand with a simple explanation of picture or TV capability. Good job I'd researched before going into the store.

Was told delivery and installation 2 days later. Howe er that was only delivery to the store. Communication poor regarding delivery date to home and installation as kept getting notified of the delivery information to the store and the store couldn't help as the sales person was off. Sorted once he returned.

Installer did a good job but spent an hour setting up the sound system as didn't realise the speakers were connected with a wire.

14 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for taking the time to leave your review. I’m pleased to hear you were happy with the overall deal and the installation itself. It's disappointing of course that parts of the experience, particularly around explanations in store and communication during the delivery process, didn’t feel as clear or smooth as they should have.

I will of course review your comments with the Glasgow store manager and his team so that they can learn from them, and improve in the future. If you’d like us to look into any aspect of this further of course, then please don’t hesitate to contact us via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

The staff at the Glasgow branch store are great!

The staff at the Glasgow branch store were great!

Charlie assisted me on both my visits to the store. I bought one item in my first visit, but discovered it was unsuitable for the purposes I intended. On my return, I was assisted with a return to get two items which catered for each use case rather than a single product to fit both. I use both on a daily basis.

23 agosto 2025
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very helpful staff.

16 marzo 2026
Logo di Richer Sounds - Glasgow

Risposta di Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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