Richer Sounds - Exeter Recensioni 

2998
TrustScore 5 su 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2998)

23.773 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Ordered Online and collected in-store

Ordered speakers set online. Collect in-store real quick. Everything feels good.

9 aprile 2026
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Risposta di Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Organised & knowledgeable

Organised, welcoming & knowledgeable. My requested set up was ready on arrival & I was given time (& tea 😎) so that I could play with it on my own in the demo room.
Mark in Exeter was great, thanks.
Also I like that the company is employee owned & that they are treated with respect.

8 aprile 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

From the moment we walked in the door…

From the moment we walked in the door we were treated with curtesy and a very good understanding of our needs. Lloyd was very knowledgeable and helpful.

6 aprile 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent customer service

I rang the Exeter branch on bank holiday Monday to ask advice regarding a couple of items. It is lovely to actually speak to a real person who answers the phone and is knowledgeable about products. I ended up ordering, and Peter advised delivery could be up to 5 days. My order arrived the following day. It's always a pleasure buying from Richer sounds as it's easy and fuss free.

6 aprile 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent advice and service

Having just received a record deck as a present from my children it was soon patently obvious that neither my speakers nor headphones were going to connect and I was left with only the sound generated by the deck.
Off to Richer Sounds who not only have free parking but give you the very best advice you can get.
Today after about a fortnight of worry I now have music to my ears and connected exterior speakers. The accessories to make this happen didn’t come cheap but it was well worth it for knowledge these guys have and a big thankyou to Nick that I am now listening to an LP without my wife shouting up the stairs “turn that bleep bleep racket down”
10 out of 10 for your help

13 aprile 2026
Non scritta su invito
Logo di Richer Sounds - Exeter

Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Excellent staff and service

Excellent staff . Wise comparison to a product they did not have in stock
Very friendly.
Will use again

4 aprile 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very helpful in advising us on our new…

Very helpful in advising us on our new tv purchase. I’m very particular and ask a lot of questions, nothing was too much trouble, Steve especially. Won’t go anywhere else for audio and visual.

1 aprile 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Good experience

Look after your staff in Exeter they are very helpful and knowledgeable about the products. We had a very good experience coming to Richer Sounds. We were recommended to you and will not hesitate in recommending you to others. Very happy customer

26 marzo 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great service again from Mark at Richer…

Great service again from Mark at Richer Sounds Exeter.Great 24 inch T V a wall mount.
Good delivery from DPD.
Thanks again Barry Wellington Somerset

3 aprile 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Fantastic Service

After 20 years service my Cambridge Audio amp and CD player (also bought from Richer Sounds) finally failed and was swiftly replaced. The store in Exeter was more than helpful answering emails promptly and reserving my equipment choice for later collection that day. Very happy customer.

3 aprile 2026
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Risposta di Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

great service

good service with online shop to include shop pick up for extra help if needed before using .

27 marzo 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 4 stelle su 5

Communication!

When I called to ask about availability of two items, it wasn’t made entirely clear when I could pick them up, so I made an unnecessary journey. However, the shop arranged for delivery in a couple of days. Also, when I enquired about a free Chord cable with the Roksan Caspian amp that was advertised I was told that wasn’t so - when I checked after getting home, it was still advertised on the website. Having said that, I was given a free optical cable because of my trouble, as well as honouring an in store price for the Attessa CD transport which was less than the advertised price, so all in all I was happy!

28 marzo 2026
Valutata 5 stelle su 5

Really impressed with the team at…

Really impressed with the team at Richer sounds, very knowledgeable and extremely helpful. Would definitely purchase from Richer Sounds again.

7 marzo 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Knowledge

I always find the knowledge and helpfulness at Richer Sounds to be second to none.

26 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Brilliant advice and customer service…

Brilliant advice and customer service from Pete in Exeter. Great deal on a superb TV, delivered within 24 hours!

24 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

An excellent retail experience

Prompt attention with focused answers which saves time and effort.
Selected appropriate equipment near to my price guide.
Spent time on how to set up my purchase which i subsequently found useful.
Overall a very good experience.

24 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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