Richer Sounds - Chester Recensioni 

2592
TrustScore 5 su 5

4,9

15 Hoole Road, CH2 3NH Chester, GB


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Valutata 5 stelle su 5

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

When I phoned I got through to a human being, not a robot!! Very helpful and understanding of my problem. Faulty Hi-fi system replaced without any difficulty.

L'azienda ha risposto

Valutata 5 stelle su 5

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2592)

23.626 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Richer Sounds in Chester

Richer Sounds in Chester, are so helpful.
I needed to change my existing speaker cables for new ones, I needed help with my setup, to which I was shown the different connections on some of the speakers in the shop. And with there vast experience, I was able to connect up my Hi Fi with no problem.
Many Thanks to them

2 marzo 2026
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Risposta di Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Refund arranged with courtesy

Online ordering and delivery was efficient and prompt. The sound quality of the product did not reach my expectations - I think its capabilities were over-stated. I returned the product to your Chester store where a refund was arranged with understanding and courtesy.

9 marzo 2026
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Risposta di Richer Sounds - Chester

Thanks for taking the time to leave us your feedback. We're sorry the product's sound quality was not what you expected of course but glad the return was handled with courtesy at our Chester store. If we can be of any more help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service

Great service! Website wasn't working but got it sorted over the phone with the Chester office.

2 marzo 2026
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Risposta di Richer Sounds - Chester

Thank you for your 5 star review!

Valutata 5 stelle su 5

Experts simple as.

Always use Richer sounds Chester.
Unparalleled expertise in all aspects of entertainment apparatus.
We always leave the shop knowing we’ve been sold the best product possible.Experts

10 novembre 2025
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Risposta di Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

Professional guidens when giveing…

Professional guidens when giveing advice on what you're looking for.

28 febbraio 2026
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Risposta di Richer Sounds - Chester

Thanks for the great feedback, it's excellent to read that you got the advice you needed.

We hope all is well with the new purchase, but should you need any support of course please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Lg Oled TV

Very good item, superb picture quality, colours are amazing.
Staff were very helpful and knowledgeable

27 febbraio 2026
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Risposta di Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Nothing too much trouble

I had trouble buying on line because of my card, so i phoned the Chester branch and my order was completed within 5 minutes. Happy days 😉

25 febbraio 2026
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Risposta di Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Upgrade without Breaking the Bank

Wanted to upgrade my stereo system without spending a fortune. Called Chester & talked to their support guy about Marantz amplifiers and CD players. I followed his advice & looked at a few before settling on a PM7000N amp & CD6007. After realising my vinyl player didn’t match the quality of the Marantz, had another chat with Chester support. An Argon TT-4MK2 was suggested. Wow, what a pleasure to listen to my, small but growing, vinyl collection. Thank you Chester Richer Sounds & for not breaking the bank with your recommendations

21 febbraio 2026
Non scritta su invito
Logo di Richer Sounds - Chester

Risposta di Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Helpful advice in store

Very helpful and good advice from Ewan in store. Reasonable prices. Good quality guarantees and technical support

25 febbraio 2026
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Risposta di Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Fantastic service and a even better price promise!

Fantastic service in person in the shop, the assistant helped me to understand the differences between oled and mini led TVs and gave a side by side visual demonstration - helping me to be confident in my decisions on purchase.

Signed up to VIP to get money off and rang the store just within the two weeks price promise period and got a refund of £90 as I'd seen it cheaper online!

Excellent all round - I'll be coming here again in the future without a doubt!

23 febbraio 2026
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Risposta di Richer Sounds - Chester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

THE BEST - customer service, price and advice

I rang the Chester store on Wednesday to check the tvs I wanted to view were in store, I spoke to Ewan who was very knowledgeable and helpful. I visited the store today and again it was Ewan who answered my many questions, demonstrated the products and highlighted pros and cons of each product based on the information I’d provided. I left the store with a friendly handshake, an LG G5 tv and arranged delivery for an LG 5.1 theatre system. Fantastic customer experience from the start and I was told he would provide a courtesy call next week to make sure theatre system was delivered and I was happy with products, 6 year warranty, 30 days no risk trial and free delivery. Great old school customer service and a pleasure to deal with, I felt like a valued customer which is extremely rarely these days. Thank you Ewan and Richer sounds…..amazing buying experience!

28 febbraio 2026
Non scritta su invito
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Risposta di Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Always excellent service with Richer Sounds

As always with Richer Sounds, service was helpful and friendly. Purchase made easy and delivery was quick and painless. Many thanks

19 febbraio 2026
Logo di Richer Sounds - Chester

Risposta di Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

OA1 DEAL

Ordered in store pm delivered pm next day. Great price and service +6yrs warranty

18 febbraio 2026
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Risposta di Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great experience

We had a great experience when choosing our new TV, Adam was very knowledgeable and had plenty of time in helping us make our decision, so thanks Adam much appreciated, delivery time was very fast.

17 febbraio 2026
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Risposta di Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Top service

The staff were so helpful-even offering to take the purchases to the car.

13 febbraio 2026
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Risposta di Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great customer service

I did not check your openings hours as I traveled from Aberystwyth to Chester on the train so I got the hour half early the guy let come in early which Am very great full , he gave me great customer service and gave some great choices and advise before I made my purchase I do happy in what I choose. His name was Joseph

13 febbraio 2026
Logo di Richer Sounds - Chester

Risposta di Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Worth the travel from out of town every time

I make a point to travel from wigan to the Chester branch because I have had nothing but excellent service from the guys there. I always get really good advice when I ring to speak to them and they always find me the best option within the price range that I am willing to spend. Hopefully I won't need to buy anything in the near future (I have just finished a major upgrade) but should something new come out that takes my fancy I won't hesitate to contact them.

16 febbraio 2026
Non scritta su invito
Logo di Richer Sounds - Chester

Risposta di Richer Sounds - Chester

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great service

The staff are always helpful and knowledgable .

12 febbraio 2026
Logo di Richer Sounds - Chester

Risposta di Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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