Richer Sounds - Cheltenham Recensioni 

2029
TrustScore 5 su 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Valutata 5 stelle su 5

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

L'azienda ha risposto

Valutata 5 stelle su 5

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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2 stelle
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4,9

Tutte le recensioni

(2029)

23.803 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

A pleasure of a purchase - thank you!

Informative web site; decent pricing.
Telephone at branch answered quickly by a real person who knew their stuff.
When I visited the branch the staff were friendly, helpful and well informed.
The product I was interested in was both on display and in stock.
Having decided to purchase I was pleasantly surprised that the price was better than expected and they even refunded my car parking fee.
After sales has also been good - help loading into the car; emails about warranty registration and VIP club.
And the Sony OLED TV is everything the reviews promised.

6 marzo 2026
Logo di Richer Sounds - Cheltenham

Risposta di Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great help

Great help, excellent service

9 marzo 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Fantastic Service from Cheltenham Store

Real professional help in selecting LG OLED TV. Very knowlegable information given.

2 marzo 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great products and knowledgeable

Great products and knowledgeable, helpful staff at the Cheltenham branch as always.

27 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Jason the manager

Jason the manager, very knowledgeable and helpful

26 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Mistakes resolved favourably

My purchase of a Chord Qutest did not start well. I went to the Cheltenham store and after discussions I was offered an 'open box' Qutest from another store which I arranged to be delivered direct to my home address. Sadly it came in a grubby and scratched state, without its power cord and USB cord. Once I had returned it to the Cheltenham store the manager, Jason, appreciated the the issues and disappointment. He immediately offered me a new Qutest for the price of the open box. This was a happy resolution.

19 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great service, as always

Guys had patience for us and all the time we needed. We had the opportunity to listen to multiple speakers and compare them, and finally pick the ones we loved the most.

Really nice experience, really good service. Thanks a lot!

1 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

As always Richer Sounds staff are…

As always Richer Sounds staff are incredibly helpful and knowledgeable. They don’t make you feel stupid when asking a question they’ve probably had a thousand times.

19 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Overall a good customer experience

Overall, this was a very good customer experience.
I was able to explain my requirements, which were listened to and I received good, unbiased advice on various options that were available.
Following a demonstration of the products that I was interested in purchasing, the follow up customer service was excellent, and the equipment all arrived exactly as promised. Overall, I would strongly recommend.

14 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Personal attention and advice .

Personal attention and advice .. regardless of whether I bought (I did, of course). Good and very competitive prices. The guarantee. All these make for a customer who feels confident this is a company with integrity.

18 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

our 65 inch TV and surround sound…

our 65 inch TV and surround sound system selection and purchase was made really easy by the very knowledgable help at richer sounds. then the order was delivered quickly and with care.

12 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 4 stelle su 5

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff.
Found shop VERY noisy

30 gennaio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your kind comments on the store team, which I will of course pass on, I am sorry however that the store environment was loud. Any background music playing should always be at an appropriate volume, and in the event of any demonstrations being conducted anywhere other than inside the sound proofed listening room, the colleagues should also be mindful of other customers shopping and browsing.

I will of course talk to the manager to make sure that the team are sensitive to this, and to any customers simply finding the general noise too much, so that we can make specific arrangements for a quieter visit should they need that.

Of course if I can be of any help you to specifically do let me know..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent service

Excellent service, didn’t feel pressured into purchasing all my questions answered clearly after making known my modern technology knowledge not my strong point.

10 febbraio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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