Richer Sounds - Cheltenham Recensioni 1.942

TrustScore 5 su 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected. The item was brand new, just an opened box so a great saving over the already gre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team. This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs. The Samsung oled tv is an amazing product, a fabulous picture and the set l... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1942 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Purchased an LG OLED65G6

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.

13 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Open box bargain

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!

12 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Richer Sounds always offer great advice…

Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.

10 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I ordered aPhilips record player online…

I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.

9 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Couldn't be more helpful

Couldn't be more helpful. Spoke to Amanda and Luke who were both friendly and knowledgeable.

9 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great staff and product range, very competitive prices too

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs.
The Samsung oled tv is an amazing product, a fabulous picture and the set looks terrific too.
TV Samsung qe48s90f

7 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 3 stelle su 5

The product was not properly described

The product was not properly described. I was assured I would have a full wireless system so i was disappointed to find that I had a cable linking the two rear speakers.

I don’t blame the staff in Cheltenham for this – they were extremely helpful as always. It’s more the fact that Samsung poorly describe their products.

7 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your feedback, although I was of course sorry that you weren't completely happy with the product.

I've spoken directly with the store team who I understand have since contacted you to arrange exchange or refund, but your preference was to keep the unit. I will of course pass your comments to the supplier, and run through the issue with the colleagues so they can try and avoid a similar misunderstanding in the future.

Of course if you would like to discuss this further at all please do get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent customer service and a great…

Excellent customer service and a great bargain. Shout out to Ben at cheltenham

6 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Very pleased with Ruark R3S purchase

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.

5 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Good customer service

Good customer service

3 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

i have been coming for 25 odd years

i have been coming for 25 odd years. always an impeccable service, and post-sale support

29 aprile 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Richer Sounds are a great company to…

Richer Sounds are a great company to use.
I had to give back word on a purchase I was making. They sorted out a refund with no hassle at all.

1 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

My tv went wrong sent me a loan tv and…

My tv went wrong sent me a loan tv and got it sorted in just over a week thank you that extra year you give people saved me that’s why I always buy from richer sounds

1 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent service and great price

Excellent service and great price. Friendly staff, thank you Mandy and Richard, Cheltenham branch Thank you

27 aprile 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

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