Richer Sounds - Cheltenham Recensioni 

2026
TrustScore 5 su 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Valutata 5 stelle su 5

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I knew what I wanted, so I expected an easy conversation. My phone call was quickly rewarded with a human voice in my local store who listened to my needs, checked stock and made sure that I had the... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(2026)

23.686 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent sevice from Jason

Excellent sevice from Jason, all staff were very friendly and helpful . Must not forget Andy from Sparkes he was so kind and did not rush, did all setting up of the TV for us. Would think Richer Sounds and Sparkes are a great partnership.
Sheela Greenway ( satisfied customer)

1 giugno 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Good clear advice

Good clear advice, not only from the person dealing, but from other members of staff too in connection with a technical matter. Also very helpful in checking that my hearing aid bluetooth connection worked with the TV.

29 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Would recommend to anyone.

Would recommend to anyone as a great experience and price. Collected from store in Solihull, very good service. When I got the earbuds home, one was not working (manufacturer’s error), great service from Cheltenham branch who replaced them immediately. Very pleasant staff as always. Great help offered.

16 marzo 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valutata 5 stelle su 5

First rate company in every…

First rate company in every way,Knowledgeable staff and great customer service .

28 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for taking the time to leave your review. We were thrilled to hear the team’s knowledge and service stood out. Hopefully next time we can make it a full five star experience for you.

Many thanks

The RS Team

Valutata 4 stelle su 5

Good products at a fair price

Helpful customer service and exactly the products I wanted at a reasonable price. The only downside was that I was not told that I would need a connecting cable to link the devices I purchased. Delivery was quick and efficient.

29 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for taking the time to leave us a positive review. I’m pleased the service and products met your expectations, although I’m sorry the need for an additional cable wasn’t clear when ordering online, so I will review your web journey to see if we can make any improvements.

If you need any further help, please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Richer Sounds in Cheltenham

Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good solid advice. Returned a few weeks later and purchased the item along with Dali speakers. Delivery took one week. Now installed and very happy with sound and quality.

28 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

I wanted to buy an Audiolab 7000A…

I wanted to buy an Audiolab 7000A amplifier and the Cheltenham branch had one that a previous customer
had tried out but had rejected it so I was able to buy it
at over £100 less than its list price. Since then I have listened to music using most of the inputs both digital and analogue.The sound quality is superb even legacy
sources like my cassette deck sounds great. Highly recomended.

11 agosto 2025
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Purchase of TV at Cheltenham

Purchase of TV at Cheltenham. OAPs, knew what we needed and Mandy (known from previous purchases and very helpful) checked options and a TV bought without further ado. Delivered as arranged. Great service!

22 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great team

Great team, great kit

4 aprile 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5

Shop/demo of kit was great

Shop/demo of kit was great, staff at Cheltenham very helpful.
Only letdown (which I don’t hold Richersounds directly responsible for) was my amp delivery arrived a day late when I had taken time out to be available on the arranged delivery date (FedEx were the issue- Leak use them it seems, to courier their goods)

22 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thank you for leaving us a review, it is fantastic to read such positive comments about the store team and that the demo went well. It's really disappointing that the courier used by the supplier let the side down somewhat however and we will of course feed this back to Leak so they can review themselves.

Of course should you need any help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Buying is very easy with knowledgeable…

Buying is very easy with knowledgeable staff. Delivery was quick and the whole experience was very easy as always. Prices are good and some were much cheaper than local and big stores.
Have used Cheltenham branch for many years and would use again next time I buy.

19 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Friendly and knowledgeable service

Friendly and knowledgeable service. Item was not in stock but the store order for us and phoned the next day when it arrived.

19 maggio 2026
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Risposta di Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

The staff in Cheltenham: Excellent

The staff in Cheltenham was quite knowledgeable and very attentive. Very pleased with both the service and the quality of the products they carry (Focal).

11 luglio 2025
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Risposta di Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

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