Richer Sounds - Cardiff Recensioni 

2547
TrustScore 5 su 5

4,9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


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Valutata 5 stelle su 5

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Cardiff branch communicated with me very well regarding my television order. Even helped me carry it to van. Great price on particular product I ordered also.

L'azienda ha risposto

Valutata 5 stelle su 5

I’d like to thank the team at Richer Sounds Cardiff for their excellent help. Their advice and support made choosing the right TV much easier. Highly recommended!

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 106 Cowbridge Road East, CF11 9DX, Cardiff, Regno Unito

  • 0333 900 0029

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2547)

24.651 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great Service Once I Found the Email

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

15 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very helpful

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

6 maggio 2026
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Risposta di Richer Sounds - Cardiff

Thank you for your 5 star review!

Valutata 5 stelle su 5

The team is helpful both on the phone…

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

5 maggio 2026
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Risposta di Richer Sounds - Cardiff

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Very friendly knowledgeable staff in…

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

4 maggio 2026
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Risposta di Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Fast friendly service

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

28 aprile 2026
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Risposta di Richer Sounds - Cardiff

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Outstanding service and excellent…

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

1 maggio 2026
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Risposta di Richer Sounds - Cardiff

Thank you for your 5 star review!

Valutata 5 stelle su 5

Highly recommend

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

29 aprile 2026
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Risposta di Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Professional

Professional, thoughtful approach. Dan in Cardiff store was excellent

29 aprile 2026
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Risposta di Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 2 stelle su 5

Early Failure of £300 Audio-Technica Record Player

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

1 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Cardiff

I’m genuinely sorry to hear about your experience and appreciate why you’d be disappointed to be told that the issue described is not covered by guarantee.

To clarify, the stylus or needle is classed as a consumable part, and is therefore excluded from the manufacturer’s guarantee. This is standard across record players, although diamond tipped styli are extremely delicate, in general they can only be damaged by factors such as handling or set‑up rather than through an internal fault with the turntable itself.

We would like the opportunity to look into what’s happened in more detail further of course and see how we can help come to a solution with you. So if you're be happy to get in touch with me, you can e-mail me directly at seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff, great price, tv delivered to boot of car.

17 aprile 2026
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Risposta di Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent advice and steered me towards…

Excellent advice and steered me towards choices of the best product to suit my needs . I bought a Cambridge minx 301 subwoofer ,the quality is superb and the piano black finish looks and feels like a well made item . Andie was a great help and has a great knowledge base on a range of electrical goods always recommend Mr c

22 aprile 2026
Non scritta su invito
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Risposta di Richer Sounds - Cardiff

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Outstanding customer service very…

Outstanding customer service very helpful knowledgeable friendly staff and great product also would highly recommend any sound vision equipment you need get to richer sounds

12 aprile 2026
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Risposta di Richer Sounds - Cardiff

Thank you for your 5 star review!

Valutata 5 stelle su 5

genuinely great place

one of the small businesses that actually care about you

11 aprile 2026
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Risposta di Richer Sounds - Cardiff

Thanks for your feedback, great to read you were happy with our service.

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