Richer Sounds - Brighton Recensioni 

2506
TrustScore 5 su 5

4,9

54 London Road, BN1 4JE Bridhton, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Leggi di più

Valutata 5 stelle su 5

The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(2506)

24.831 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Toby was really helpful and patient…

Toby was really helpful and patient with me. First class service.👍😁

13 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great customer service

Great customer service, advice and after sales care from Richer Sounds - Brighton. Thank you so much to Charlie for all your help and support with my recent purchase, greatly appreciated. I’ll certainly be shopping with you again when it’s time for the next purchases.

8 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 1 stelle su 5

RICHER SOUNDS BRIGHTON CANNOT BE TRUSTED

RICHER SOUNDS ISNT THE COMPANY IT WAS -THEY CANNOT BE TRUSTED.
Brighton store knowing sold me a faulty cheap television that was obviously an ex display model.
I wanted it exchanged and the rude cowboy delivery firm just dumped the box and purposely left the main front entrance to my apartment wide open for anyone to walk in.
The lying unorganised rude staff at the Brighton branch then over charged me £75 for 7 day delivery. They claim to beat other retailers but Amazon offer cheaper brand new model with free delivery. I had to pay for fitting it twice as their delivery company lied about the delivery time slot.
I’d been a loyal customer for over 30 years buying countless products from their London branches. I bought from the Brighton branch before and there wasn’t any issues. New staff attitude absolutely stinks and left a bad Tate in my mouth.
I was going to buy two 100” tv’s for my offices but after this I think I’ll stick to dealing with professional retails who respect their paying customers.

16 aprile 2026
Non scritta su invito
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Dear Mr Layton,

Thanks for taking the time to leave your review. I was genuinely concerned to read about your experience and I’m sorry for the frustration this caused.

I’m pleased however that I was able to speak with you directly since posting this and that we’ve now had the chance to fully talk everything through and resolve the situation to your satisfaction. Without going into all the finer details publicly, I do want to reassure you, and anyone else reading, that we take all customer concerns seriously. This matter will be followed up with the courier involved, and I’ll also be reviewing the events with the Brighton team to ensure they can learn from the issues you raised.

In the meantime, if there’s ever anything further you’d like to discuss, please feel free to contact me directly. While issues of this nature are thankfully rare, I’m sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

I only ever use Richer Sounds for TV's

I always use Richer Sounds not only for the professional and friendly staff but for the 6 year warranty.
My wife picked up the TV and it was brought to her car.
They are also very competitive with their prices.

7 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Brilliant company

Brilliant company. Based on past experience I would not go to anyone else for TV’s as the quality of service and warranty cover is unbeatable. Process spot on and staff are great to deal with.

6 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great service as usual

Great service as usual. An initial problem was solved quickly and I was kept informed at all times on the progress of my order. When I picked up my new CD player it was ready immediately and I was served by a very personable assistant. Thank you from a very satisfied customer.

4 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

4 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

3 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

2 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

1 aprile 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service

Excellent service. Very helpful and knowledgeable staff.

23 marzo 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Brilliant service by Richer Sounds as…

Brilliant service by Richer Sounds as ever - this time Rosie at Brighton. Also price matched a silly price advertised elsewhere and beat it by £10. I wouldn’t go anywhere else for AV equipment!

30 marzo 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Very polite staff in your Brighton…

Very polite staff in your Brighton shop, friendly, knowledgeable, unfortunately, the delivery company weren't very good at all!

21 marzo 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Fantastic advice

I intended to buy a blue tooth receiver. However, I wad asked for details of my intended use of the product. Based on my answers I was advised to buy a Wi-Fi streamer. The recommended product is excellent and fits my needs perfectly. The richer sounds team were amazing. Thank you so much.

28 marzo 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent

Very happy with CS, we always go straight to Richer sounds whenever we need to purchase any entertainment equipment, price point and choice always excellent and after sales service is as good

28 marzo 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più