Richer Sounds - Brighton Recensioni 

2581
•
TrustScore 5 su 5

4,9

54 London Road, BN1 4JE Bridhton, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have bought many TVs from you and wouldnt go anywhere else. People I speak to are always very knowledgeable of the product which very often has a six year extended guarantee for added piece of mind.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From first contact with Jay at Brighton Shop Richer Sounds did what I had hoped for. His advice on the choice of TV was detailed and accurate for I checked it with Which Magazine for accuracy! At eac... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchase all of our music tech at Richer Sounds who never cease to offer great advice. They are always honest and help to steer me in the right direction to get the best option for the best price. T... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

If I want to buy a TV or anything hi fi I will always come to Richer Sounds. On this occasion I was buying a Ruark radio. Always a friendly visit, item not in the shop but ordered from stock and arriv... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,9

Tutte le recensioni

(2581)

24.562 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jay was great from start to finish

Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

20 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Fantastic experience from Richer…

Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

15 giugno 2026
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Risposta di Richer Sounds - Brighton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Very clear and friendly advice

Very clear and friendly advice. Came away feeling confident I’d made the right choice

20 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

The guys in Brighton are absolutely…

The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

20 giugno 2026
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Risposta di Richer Sounds - Brighton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Staff and service

19 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Great support in resolving issue.

Richar Sounds, very proactive if fixing issue with new TV. Great service😊

14 giugno 2026
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Risposta di Richer Sounds - Brighton

I was really sorry to read your feedback and there has obviously been some confusion here as the TV you have purchased whilst does have a Google operating system, does not list Freely as being supported. The last thing we would want to do is intentionally inconvenience customers, and I will follow up with the store to find out why you received that advice, and ensure the correct technical training is arranged.

In the meantime, our customer service team will be in touch to get this resolved asap, and apologies again for the obvious hassle..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

The sales manager Jay

The sales manager , Jay , gave us a very positive greeting when we entered the store. He explained that the radio we wanted was not on stock , but next day home delivery could be arranged . He also went through the various features of the radio and gave his opinion of the performance . Excellent all round

12 giugno 2026
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Risposta di Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Excellent sevice

I came to your shop with a question about a soundbar that I had previously bought from you. My question was dealt with promptly and a solution quickly identified. Excellent courteous service throughout and to which I have been accustomed since I first bought from you decades ago. Great service - thank you

17 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great to deal with.

Always a great experience buying from these guys. Very knowledgeable, super helpful and no misleading sales speak.

20 marzo 2026
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Risposta di Richer Sounds - Brighton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

I contacted Richer Sounds in Brighton…

I contacted Richer Sounds in Brighton by phone for some advice regarding a turntable and speakers. Spoke with Toby who was great and I booked a demonstration at the Brighton branch for the following day. Toby greeted me and demonstrated the turntable and speakers – advised me to bring my own vinyl with me in order to compare the sound to that of my existing system. Great experience in every way – warm welcome in the store, cup of coffee, great advice and knowledge along with expertise. What a pleasure to deal with a company where the staff know every detail about their products as well as there being no high-pressure sales tactics. Left the store feeling great, having purchased a turntable and speakers with home delivery promised for the following day. I recommend Richer Sounds unreservedly. Thank you, Toby, for all your help and advice – it is greatly appreciated and valued. Richer Sounds are my number one port of call for all things related to HiFi / TV.

22 giugno 2026
Non scritta su invito
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Risposta di Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

It’s always amazing

It’s always amazing. Friendly, knowledgable, non- pushy staff who give you their time before, during and after purchase. Richer Sounds are one of the businesses that prove it can be done well. Especially our Brighton branch.

15 giugno 2026
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Risposta di Richer Sounds - Brighton

Thank you for your 5 star review!

Valutata 5 stelle su 5

The team were just amazing at the…

The team were just amazing at the Brighton store. A tv i had bought had gone wrong. They found a replacement and arranged delivery quickly and efficiently. Superb!

6 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Good service

Item ordered over the phone but had an issue with it as was not playing CD so took to local shop and arranged for a replacement to be sent. Same issue with the replacement so went for a different brand at same price and this has been fine. Very helpful in shop and when speaking to customer services on phone.

14 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Assistant Jay was extremely helpful… all good.

Assistant Jay was extremely helpful providing me with answers to many questions.
The satellite recorder arrived promptly and was easy to set up.

12 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I visited Brighton shop

I visited Brighton shop, reluctantly, following recommendation.
I was absolutely delighted by the very professional way my enquiry and multiple questions were dealt with. Made quite a substantial order with confidence. Delivery and follow up first class

11 giugno 2026
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Risposta di Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great TV, Great experience

TV i wanted was out of stock soo was given a discount on the next one that was, fair price and great delivery and pick up of old TV (Paid £20 for). Great customer service and quick delivery and great product

11 giugno 2026
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Risposta di Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Richer Sounds Brighton

Just been to Richer Sounds and purchased a pair of Bowers & Wilkins headphones, I have to say the service from Toby excellent and all the staff was fantastic, I would highly recommend this shop to my friends.
Regards Clive 🙏🙏🙏🙏

10 giugno 2026
Logo di Richer Sounds - Brighton

Risposta di Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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