Good afternoon Ghiuta,
We hope you are well.
We’re very sorry to hear about your experience.
According to Royal Mail tracking, your parcel was successfully delivered and photo evidence was provided by Royal Mail. That being said, we understand that you haven't received it, that's why we’ve already sent the non-receipt disclaimer form to you, so we can raise the matter directly with Royal Mail, but unfortunately, we haven’t received the completed form back. I am afraid that without it, we’re unable to escalate the issue further with the courier.
While the delivery process is beyond our control once the parcel leaves our facility, we always do our best to assist and resolve any delivery concerns as soon as possible.
We also noted that you did not request a replacement or an investigation with Royal Mail to locate the parcel and instead requested a full refund straight away.
To resolve this in the best way possible for you, we’re more than happy to arrange a full refund for you as soon as the non-receipt form is returned to us.
Please contact us directly at support@restoracell.co.uk if you’d like to discuss this further.
Thank you in advance for your patience and understanding.
Warm regards,
Restora:cell