I recently placed an online order with Remland Carpets, and while the unconnected delivery company caused a few headaches with mixed messages and lost parcel confusion, Marie-Louise and the online sa... Leggi di più
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Excellent service. Good, prompt replies to my queries. Flooring arrived as promised. Second time I have used this company. Would definitely recommend.
Same excuse they use for discolouration of kitchen lino Looks terrible It went white ish after a few week And they are saying there was grease underneath How can they make a statement like that... Leggi di più
L'azienda ha risposto
Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the roo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Remland Carpets & Flooring is a family run flooring retailer based in Folkestone, Kent with over 33 years of experience supplying quality flooring to homes and businesses across the UK. We offer a wide range of flooring options, including Carpets, Vinyl Flooring, LVT, Laminate, Wood, commercial flooring and so much more. Whether you are updating one room, renovating your whole home or working on a commercial project, our team is here to help you find the right flooring for your space, style and budget. At Remland, we pride ourselves on offering friendly, knowledgeable advice and excellent customer service from start to finish. Our experienced team can guide you through product choices, measurements, samples, suitability and aftercare, helping to make the process as simple and stress-free as possible. Customers can shop online through our website, visit our showrooms in Folkestone and Hythe, or speak to our team directly for advice and support. We work closely with trusted manufacturers and suppliers to provide a wide selection of designs, colours and finishes, with options to suit both domestic and commercial environments. From stylish carpets and practical vinyls to durable commercial flooring solutions, Remland Carpets & Flooring is committed to providing quality products, competitive prices and a personal service you can rely on.
Informazioni di contatto
Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, Regno Unito
- 08002461099
- help@remland.co.uk
- www.remlandcarpets.co.uk
4,3
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95 recensioni
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Superb service
19 giugno 2026
Risposta di Remland Carpets & Flooring
Hi Graham,
Thank you so much for leaving a review, we are so glad you are pleased with the service provided! We hope to see you online again soon.
Absolutely delighted with our new LVT…
Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the room the wow factor it was lacking. Finally got round to doing a review - thanks to James for organising everything and adding that personal touch - would highly recommend! TJ
13 aprile 2026
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello TJ,
We’re absolutely delighted to hear you’re so pleased with your new LVT kitchen floor and that it has given the room the wow factor you were looking for. It’s great to hear your kind comments about the service from start to finish, as well as the friendly and professional tradesmen. We’ll also be sure to pass your lovely feedback on to James, he’ll really appreciate it!!
Thank you again for choosing Remland and for recommending us!
Five star service from start to finish
Five star service from start to finish.
Thank you.!
Easy navigation of web site and ordering system. Delivery was very quick and I was kept informed throughout every step.
Highly recommended.
16 giugno 2026
Risposta di Remland Carpets & Flooring
Hello Susan,
Thank you for your kind review!
We’re really pleased to hear you found the website easy to use and that your order arrived quickly. It’s great to know you were kept informed throughout the process too.
Thank you again for choosing Remland and for recommending us, we really appreciate it!
Used a,few times now for myself and…
Used a,few times now for myself and customers. Very happy with the service and product
15 giugno 2026
Risposta di Remland Carpets & Flooring
Hello Paul,
Thank you so much for your review!
We really appreciate you choosing Remland for both yourself and your customers. It’s great to hear you’ve been happy with the service and products each time. Thank you again for your continued support!
Awful experience
Nothing but problems.
Firstly, part of my order was cut incorrectly but Remland rang me and resolved this before delivery.
I then had delivery with a missing item. The missing item took four attempts/days to be delivered. During which time, I stayed on site and wasted my time and money.
When the missing part was then delivered, two part of the order were damaged.
Remland are unable to source the replacements within the same batch number and the house will now have a variation.
I told Remland that I am considering a return for full refund but the member of staff tried to tell me that’s not possible. The consumer rights act clearly states that a business is legally bound to refund an order if it is delivered damaged.
Still no resolution and no confirmation of replacements.
10 giugno 2026
Non scritta su invito
Great customer service
Great customer service, have been using Remland for all our carpet and flooring needs for as long as I can remember. Have had carpets, laminates and lino flooring throughout our house with no issues. Dave is fantastic, and has always been attentive to our needs offering several alternatives and always offering a great price. Recently had stairs, landing, and two bedrooms carpeted and bathroom lino. The fitting team were very friendly, professional and extremely efficient. Flawless service.
5 maggio 2026
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Stuart,
Thank you so much for your fantastic review! We really appreciate your continued support over the years and are so pleased to hear you’ve been happy with your carpets, laminates and vinyl flooring from us.
It’s lovely to hear your kind comments about Dave, we’ll be sure to pass this on to him. We’re also really glad the fitting team were friendly, professional and efficient, and that you’re pleased with the finished result.
Thank you again for choosing Remland for your flooring over the years. It means a lot to us! Best wishes!!
Brilliant
Brilliant. I was so late ordering this flooring and they put a rush on it and delivered as promised when they said they would.
And it was quite a small order tbh. Thanks! Will be ordering again.
9 aprile 2026
Risposta di Remland Carpets & Flooring
Hello Jane,
Thank you for your kind review! We’re really pleased we were able to help get your flooring to you in time and it’s great to hear everything arrived as promised.
No order is too small, so we’re glad we could help. Thank you again for choosing Remland, we look forward to helping you again in the future!
Excellent service and really helpful…
Excellent service and really helpful staff. Really pleased with the carpets and how accommodating Remland were front start to finish. Thank you! Highly recommend ⭐️
27 marzo 2026
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Jordan,
Thank you so much for your lovely review!
We’re really pleased to hear you were happy with the service and found our team helpful from start to finish. It’s great to know you’re pleased with your new carpets too. Thank you again for choosing Remland and for recommending us, we really appreciate it!
Look forward to seeing you again soon!
Ordered laminate flooring
After a bit of mis communication, Remland was extremely helpful and I would use them again in the future when I require anymore flooring
19 marzo 2026
Non scritta su invito
Good to deal with but need to change courier
I found them very good to deal with when ordering the carpet and asking for advice on how much to order, especially as it was a complicated pattern.
They were usually quick to deal with any email questions.
However, they use a rubbish delivery company (DX - who I've reviewed separately and given just a 1 star rating to). They should really consider using a better courier. I've decided that I won't use any company who uses DX for delivery in the future.
15 gennaio 2026
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Susan,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our team helpful when ordering your carpet and that we were able to assist with the advice you needed.
We’re very sorry to hear that the delivery experience with DX let things down. We completely understand how frustrating this must have been and we do take feedback like this seriously. Courier performance is something we monitor closely and your comments will be passed on as part of our ongoing review of delivery options.
Thank you again for your feedback and for choosing us. We’re sorry the courier experience affected your overall impression, but we’re glad we were able to help with the ordering side of things.
Avoid shopping here at all cost
Avoid shopping here at all cost. Received wet, dirty and broken laminate after reporting it they cursed me out. Samples are polished when sent but when you order laminate it's not polished.
9 gennaio 2026
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Sherry,
Thank you for your feedback. We’re sorry to hear that your order arrived in poor condition.
All laminate flooring leaves our warehouse in good order and is checked prior to dispatch. Unfortunately, on this occasion the damage reported appears to have occurred during transit with the courier, which is something outside of our direct control. When issues like this are reported, we are always happy to raise a claim with the courier and work towards a resolution.
Regarding samples, these are supplied to accurately show the colour, texture, and finish of the flooring. Full packs are supplied exactly as manufactured and are not treated or “polished” differently from the samples.
We also feel it’s important to mention that our team were spoken to in an abusive manner during contact. While we understand frustration when something goes wrong, we ask that communication remains respectful so we can help effectively.
We regret that this experience was disappointing and remain willing to assist when concerns are raised appropriately.
I paid for vinyl flooring with cutting…
I paid for vinyl flooring with cutting and delivery however it was not cut n they seem to have gave me end of roll as was stapled to huge hard cardboard and plastic tube I rang to ask them to remove this as I'm a disabled pensioner but they were unhelpful and told me to ask a neighbour to remove it but none of us drive n it wudnt fit in a car it is very heavy n I'm unable to move it so it's stuck in my home.no custom service whatsoever as I paid for cutting but no offer of refund for this I am very upset by the way I've been treated by remland carpets n wud never ever buy from them n advise nobody else to I have photos of the great big tube I'm left with
14 novembre 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Ms Green,
Thank you for your feedback, and we’re very sorry to hear how upsetting this experience has been for you. We genuinely regret that you feel let down, and we understand how difficult this situation must be, particularly given your circumstances.
To clarify, all vinyl flooring is supplied with a cardboard recyclable tube inside the roll. This tube is essential to keep the flooring securely rolled during transit so that it arrives without damage, creasing, or distortion. It forms part of the standard protective packaging used for vinyl flooring, including cut lengths, and is not an indication that an end-of-roll product has been supplied.
As the tube is part of the packaging material, we are unfortunately unable to arrange collection or disposal of it. We would recommend checking if a neighbour, friend, or local recycling service may be able to assist with removal. Alternatively, when your household waste or recycling is collected, this is typically something the council will accept if broken down.
We are very sorry if this was not clearly explained at the time and if our communication did not meet expectations. This is not the experience we want for our customers, and we will be reviewing the feedback regarding how your enquiry was handled to ensure we can improve our service going forward.
Thank you for bringing this to our attention.
Very dissatisfied with the courier …
Very dissatisfied with the courier service used with the company (in my experience)
Received an email yesterday advising me that delivery would be made on that day but no time specified so I just assumed it would be all day. No update or tracking available but I couldn't leave any delivery options, only to change delivery date, which I didn't need to do.
No delivery and no response!
Today I received an email and message telling me delivery was to be made between 1545 and 1745. No number to contact or tracking information but not necessary be once again
Waiting for the door to knock, myself and my son are at home and I happen to look at my phone at 1645 to an email saying they're sorry they tried to deliver at 1638 BUT NO RESPONSE! my security door bell is LOUD and the door itself you'd be able to hear a knock, plus an over exited shih tzu would definitely let us know!
Once we realised we rushed to the window and noticed not a DX van but a SWITCH van who's driver was about to drive off and as we tried to catch him he'd sped off.
Fuming is an understatement and I have obviously left a review on their site!
I had to rearrange for tomorrow and change my plans.
Not happy!
3 dicembre 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and inconvenience caused by your delivery.
This is certainly not the level of service we expect from the delivery company we use. Being advised of a delivery window, remaining at home, and then receiving a missed-delivery notification without any contact or evidence of an attempted delivery is understandably upsetting. We appreciate you explaining the situation in detail, particularly regarding the lack of tracking, contact options and the vehicle involved.
Please accept our sincere apologies for the disruption to your day and the need to rearrange your plans. We are escalating this matter with the courier company as a priority so it can be fully investigated and addressed to prevent a repeat. If you are willing, we would appreciate the opportunity to discuss this directly and ensure your delivery is completed smoothly. Please contact our customer service team with your order details so we can assist further.
Thank you again for bringing this to our attention, and we’re sorry for the experience you’ve had.
Terrible
I ordered a small piece of flooring. I was sent a scratched bolt end with multiple thick staples through it. I needed pliers to remove these staples because they were so big. The whole point of vinyl flooring is to create a waterproof seal which is virtually impossible when there's small holes in it. It also had scratches all over it. When I contacted them to complain they took nearly a month to come to me with a resolution, and only after I chased them for not responding. Their resolution was to send me more flooring a month after I needed it. I accepted the flooring but it's very inconvenient as I had already made other arrangements. I will never use this company again and you would be smart to avoid them.
6 novembre 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Marissa,
Thank you for taking the time to share your review. We’re genuinely sorry for the frustration caused and for the condition the flooring arrived in from our suppliers, that is absolutely not the standard we expect and we understand how disappointing that must have been.
However, we do feel it’s important to clarify the timeline, as this played a large part in what we were able to offer. The flooring was delivered around six weeks before the issue was first reported to us and by the time we were notified, the material had already been cut in preparation for fitting. Once flooring has been cut or installed, it can no longer be assessed, collected or returned to the manufacturer, which limits the options available to us under both our policy and the supplier’s.
Despite the issue being reported outside our terms and after the product had been altered, we still raised your case with the supplier and pushed for a resolution on your behalf - even though it was also outside their timeframe. We’re pleased that, after these discussions, we were able to secure and offer you a replacement free of charge, which you confirmed you wished to proceed with.
We appreciate that the delay in reaching a final resolution was frustrating and we apologise for the inconvenience caused, including the disruption to your planned fitting but we had the complaint raised with the manufacturer and argued the case to help you, which did take some time I am afraid.
While the situation wasn’t straightforward due to the time elapsed and the flooring being cut before the issue was raised, we did make every effort to resolve the matter as fairly as possible and we’re glad we were ultimately able to provide a replacement.
Thank you again for your feedback, it helps us continue improving our service.
Disappointed at first, but customer service won me over
I recently purchased vinyl flooring from Remland. When it was unrolled on fitting day, I was surprised and quite disappointed to find tyre track marks running right through the middle of it. Luckily I was able to clean the marks off, but it wasn’t something I’d expect on brand-new flooring, especially given the cost.
That said, when I contacted Remland about the issue, their customer service was excellent. They responded quickly, apologised sincerely, and arranged a goodwill refund to acknowledge the inconvenience. They also reassured me that they would raise the matter with the manufacturer to prevent it happening again.
Overall, whilst I was disappointed by the condition of the flooring when it arrived, I was very impressed with how Remland handled the situation. Their prompt and considerate response showed they take customer concerns seriously. I’d recommend them based on this experience, though I would personally want to check any pre-packaged flooring before delivery in the future, just to avoid any surprises.
6 ottobre 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hi Martin,
Thank you for taking the time to leave such a detailed and balanced review. We’re very sorry again for the marks you found on your vinyl flooring, that’s certainly not the condition we expect our products to arrive in from our suppliers and we completely understand your disappointment.
We’re glad the marks were removable and that our team were able to assist quickly with an apology and a goodwill refund. Your feedback means a lot to us and we appreciate you recognising the steps we took to put things right.
We’ve already raised this issue with the manufacturer to help prevent anything similar happening in future, as we want every order to arrive in perfect condition.
Thank you again for your understanding and for recommending us despite the initial inconvenience. If there’s anything else you ever need, we’re always here to help.
Absolutely delighted with the product, the fitting, the customer service and with the value for money!
Originally quoted for 3 bedroom carpets in April 2023, Remland (Folkestone) honoured the price in April 2025 and delivered in May.
The fitters were an experienced team of cheerful, friendly, decent, hard-working blokes with excellent skills.
I am absolutely delighted with the product, the fitting, the customer service and with the value for money.
Well Done Remland Carpets and Thank you for a Great job !
2 maggio 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the quoted price being honoured and that the carpets were delivered and fitted to your satisfaction.
Our fitting team will be thrilled to hear your kind words, they take great pride in their work and it’s lovely to know their friendliness and skill made such a positive impression.
We’re absolutely delighted that you’re pleased with the product, service and value for money. Thank you again for choosing Remland Carpets and for taking the time to share your experience.
We really appreciate it!
Slow customer service
I sent a complaint about some marks on the vinyl flooring I purchased. After a month, I decided to call as I had not heard anything. They asked me to submit more photos, but then could not offer any resolution to the problem. I was told it was my fault for not unravelling a heavy piece of flooring to check for damage. Something that I believe an online purchase should not have to do. This is a job for the warehouse team.
I am disappointed and will never purchase from them again.
12 marzo 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the experience you had with your complaint and I completely understand your disappointment.
We always try to resolve product issues as quickly and fairly as possible, which is why we request additional photos when marks or damage are reported, this helps us determine whether the issue occurred during manufacturing, transit or after delivery. I’m sorry this process felt frustrating and that you didn’t receive the resolution you were hoping for.
While we do ask customers to check flooring on arrival so any courier related damage can be addressed promptly, I appreciate your point regarding the difficulty of unrolling heavier items and we’ll be reviewing how we communicate this to make the process clearer and more practical.
We’re genuinely sorry to have lost your confidence and although I understand your decision, we’d still like to thank you for your custom and feedback. It helps us continue improving our service.
If there’s anything further we can clarify or assist with, please feel free to get in touch.
Flooring has just been dumped in the…
Flooring has just been dumped in the driveway!
No one rung the bell or knocked and u haven’t inspected it to make sure it’s not damaged! Terrible customer service in absolutely fuming. I’ve got a broken arm and have no idea how I’m supposed to get this inside!
3 aprile 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hi Sian,
Thank you for your review and I’m really sorry to hear about how your delivery was handled. Although we use third-party couriers for larger flooring deliveries, we absolutely agree that leaving the order on your driveway without knocking or ringing the bell is not acceptable, especially given your injury.
We understand how frustrating this must have been and this is not the level of service we expect from our delivery partners. I’m glad to hear that the issue has since been sorted and resolved, but please rest assured, we will be raising this with the courier to prevent it happening again.
If there’s anything more we can help with, please don’t hesitate to reach out.
No updates on delay.
Orders flooring. Paid for flooring. Multiple emails saying order is processing. Weeks later still no further forward. Rang a few times to be told they come direct from the supplier. We will ring them get an update and get back to you. No one ever gets back to you. Desperate for this flooring as it’s holding up my son’s bedroom.
If I don’t have a date by tomorrow I will be cancelling and raising the issue with my card provider.
6 gennaio 2025
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you experienced earlier this year and we completely understand how stressful delays can be, especially when a bedroom renovation is depending on it.
We’d just like to clarify that we did reach out with updates at the time, including information we received from the supplier regarding the status of your flooring. We’re sorry if any of those messages didn’t come through clearly or caused any misunderstanding.
We truly appreciate your patience throughout the process, and we’re glad we were able to assist you. If there’s ever anything more you need or any way we can help in the future, please don’t hesitate to get in touch.
Thank you again for your feedback.
Do not order from this company!
Do not order from this company!
I ordered some vinyl flooring almost 3 weeks ago. Was told it was delayed as they didn’t have the stock available (red flag since it was still available to order on their website at this point). This delay was supposedly until 6th December. 6th December arrives and no update. I called up and then it was oh sorry it’ll be in on the 9th December and we will ship to you next day. 10th December arrives and nothing. At this point I’ve had to delay the fitter so I call to see what other vinyl is in stock and pick a different one. Told this will arrive Monday 16th. By Friday 13th no order update so I call again, sorry but your order won’t arrive until Wednesday 18th (the day my fitter in booked for). At this point I’m very frustrated and end up cancelling the order. Ordered from elsewhere on Saturday and my new flooring has arrived today no problems.
Still waiting on a refund from Remland for the total amount (including the difference between my first and second order) and not convinced I will get my money back but I wait with bated breath.
Do not order from here, please go elsewhere.
17 dicembre 2024
Non scritta su invito
Risposta di Remland Carpets & Flooring
Hello Rachel,
Thank you for your feedback and we sincerely apologise for the experience you've had with us. This is not the level of service we aim to provide and we understand how frustrating these delays have been, especially when coordinating with your fitter. Our sincere apologies for the communication on our side not being the best.
The issues with stock availability and subsequent delays were caused by unexpected supplier issues, and we regret that our website didn’t reflect real-time availability. This is something we are actively working to improve to avoid similar situations in the future. However, as we do not stock everything and the stock levels are with our supplier, it is difficult for us to reflect the stock levels on our website. So instead, when this issue does arise we contact our customers immediately (which we did with you) and let them know with some options on how to proceed. I appreciate this was not ideal, but we did let you know as soon as possible so you could make a decision on how you would like to proceed.
Sadly the delay was due to the supplier not sending the item on time as their delivery vans have been full due to the festive period and they did not communicate with us. We did offer to send the vinyl on an AM service for you to try and make this right for the day your fitter arrived on, but we appreciate this was not suitable. I can only apologise for this and would like to reassure you, this is not the usual way we do business and I am very sorry for your experience.
As you can see, we are a company that has been trading for over 32 years and are not a 'red flag' company. On our review portal with 'Reviews - io' we are rated 4.8 stars. I can also confirm your money has now been refunded in full for your order.
We appreciate your patience and sincerely apologise again for the inconvenience. We hope to have the opportunity to serve you better in the future.
Best wishes Rachel,
The team at Remland
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