Refundmore Recensioni 392

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were denied any compensation for our delay by BA, even though the account given by their pilot on the day contradicted them. We asked Refundmore to take it on and thanks to their persistence we hav... Leggi di più

Valutata 5 stelle su 5

Would absolutely recommend, 3 couples travelled . My claim was completely in 6 weeks , the other couple have tried Qatar direct since 11/25 no joy, the other couple used a different claim company sinc... Leggi di più

Valutata 5 stelle su 5

I was dubious at first but what an outcome! My Mum and I travelled in 2023 and were told our flight home had been cancelled. With no help from the airport in our destination, it came down to us to sor... Leggi di più

Valutata 1 stelle su 5

Awful Waited two years for them to even get the refund then they couldn’t put it into my bank account for some reason so they told me after a month we could use PayPal then took nearly €100 from Me b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi legali

Scritti dall'azienda

Refundmore is a British company that helps passengers claim their entitled compensation when experiencing flight delays, cancellations or overbookings. We are experts in the law about compensation for flight disruptions and will handle all the communication with the airlines, which often are hesitating to pay the compensation, even though the passengers are entitled.

Refundmore - Bringing justice to travelers

Scritti dall'azienda

No cure no pay
If we do not obtain compensation on your behalf, our service will be free of charge.
High winrate
At this moment, Refundmore has helped more than 150,000 passengers to receive their entitled compensation, and of all the cases which we have assessed are entitled to compensation, we win 98%.
The full compensation
We will claim every cent that you are entitled to. We can even claim the extra expenses you have had to accommodation, transport, food and refreshments if you have your receipts.
Best customer service
Our customers are happy with our customer service as we take time for every customer and answers emails, chats and phone calls.

Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

392 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I went down all avenues to get a…

I went down all avenues to get a refund from Ryan Air with no success because I had booked through a third party. I had given up trying because 18 months had passed. I got an email from Refundmore, as I had nothing to lose I decided to go ahead with this company. The whole process took about two weeks and last night I received compensation into my bank. This company have been brilliant from start to finish, they kept me updated on their progress by email I recommend that anyone should use Refundmore, what have you got to lose.

10 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

This company is a fraud


This company is a fraud; do not waste your time using their services. Refundmore initially offered to assist us in obtaining a refund for a delayed flight, claiming they would endeavor to recover the full amount of our ticket. However, after several months, they provided us with a significantly reduced amount, citing their inability to secure the full sum from the airline. Throughout this process, there was a complete lack of transparency. When we requested evidence of the amount transferred to them by the airline, they began ignoring our communications, revealing their dishonesty. Please choose a different company that values transparency and honesty.

22 maggio 2024
Non scritta su invito
Logo di Refundmore

Risposta di Refundmore

Dear Customer,

Thank you for sharing your feedback on Trustpilot. We are sorry to hear that you were not fully satisfied with your experience.

At Refundmore, we are committed to doing everything we can to assist our customers in receiving the compensation or refund they are entitled to from the airline. We worked diligently on your case and are pleased that you ultimately received the compensation you deserved.

We place a high value on communication with our customers, regularly updating them on the progress of their cases and always being available to answer any questions. We regret that we may not have met your expectations in this regard and are continually working to improve our services.

Thank you for bringing this to our attention. Your feedback is valuable to us, and we hope to serve you better in the future.

Best regards,
RefundMore Team

Valutata 5 stelle su 5

Absolutely brilliant firm to deal with…

Absolutely brilliant firm to deal with from start to finish , they done all of the work and didn’t give up when Ryanair were rejecting all the claims . Finally resolved in my favour so couldn’t recommend a better firm .

20 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Don't bother using this company they…

Don't bother using this company they are not interested in getting any refund. Our flight with ryanair was delayed by 12 hours. Their response after 8 months after sending the enquiry to get a refund, was that after looking into my case it was delayed less than 3 hours so not entitled to a refund!! Please are you joking. Don't waste your time guys. They are useless!!!

12 giugno 2024
Non scritta su invito
Logo di Refundmore

Risposta di Refundmore

Dear Customer,

I'm truly sorry to hear about your disappointment and I understand your frustration regarding your experience. Please accept my sincere apologies for any inconvenience you've faced.

I want to assure you that we've done everything within our power to assist you with your situation. However, I must clarify that our ability to obtain compensation from the airline is subject to EU regulations and the specific circumstances of each case.

According to EU law, passengers are entitled to compensation from the airline only under certain conditions, such as flight cancellations, significant delays, or denied boarding due to reasons within the airline's control. If your situation didn't meet the criteria outlined in the regulation, unfortunately, we are unable to secure compensation from the airline.

I understand that this might not be the answer you were hoping for, and I empathize with your frustration. We always strive to provide the best assistance possible within the confines of the law and regulations.

If there's anything else we can assist you with or if you have further questions about your situation, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're here to help in any way we can.

Best regards,
RefundMore Team

Valutata 1 stelle su 5

I had my case with Refundmore since 2203…

I had my case with Refundmore since 22 October 2023. The case was that I have been denied boarding because I had a discussion with the customer service medarbejder about the rules of baggage.
I send them all the documentation for the case. I have received an emails from them confirming that their legal department has judged my case to be fair and they will take over the claim for refund.
Since then, they have provided me with regular updates on my case and asking me to be patient.
Finally on the 28.05.2024 I received and email from (Flightright GmbH) this time informing me about clousure of my case because I do not have evidence that easyjet has denied my bording.
I have since that send them some emails ( answer the e-mails from flightright) the answer was the same Easyjet refuses the case because we have no evidence that boarding was denied.
In this case and because it is now an old case, I lost not only the chance to get refund for my ticket price but also extra luggage fees which I paid few minutes before being denied boarding.
I woundered if the email I got from flightrigt Germany was correct or is it a fub, so I sent on 28.05.2024 email to the old email adress which I have communicated with when I submitted my case for refundmore. I have not receive any respons from them untill now.

28 maggio 2024
Non scritta su invito
Logo di Refundmore

Risposta di Refundmore

Dear Customer,

I'm truly sorry to hear about your dissatisfaction with the service you received, and I understand your frustration. Please accept my apologies for any inconvenience caused.

I want to assure you that our team, including our dedicated lawyers, worked diligently to assist you in obtaining compensation from the airline. However, despite our best efforts, we encountered challenges due to missing necessary documents required to proceed with your case.

Please know that we always strive to go above and beyond to help our customers, and it's disheartening when we're unable to achieve the desired outcome. We understand how important this matter is to you, and I assure you that your case was handled with the utmost care and attention.

Missing documents can sometimes hinder the progress of a case, despite our best intentions. I want to express my sincere regret that we couldn't fulfill your expectations in this instance.

If there's any chance to revisit your case or if there are alternative ways we can assist you, please don't hesitate to contact us directly. Your satisfaction is important to us, and we're committed to doing everything we can to make things right for you.

Thank you for your understanding.

Best regards,
RefundMore Team

Valutata 5 stelle su 5

Really happy with the service offered

Really happy with the service offered. They provide clear and concise updates, the process is transparent and they managed to get a refund out of the airline.
I would not have known where to begin or how to go about it and so I am really grateful for them and their efforts.

Would recommend!

21 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Long wait but got my claim

Well, they did it! Successfully got my compensation after two years since my flight was cancelled (and a year from the start of the claim). Was a nice surprise to get these money. Thank you!!

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Refund more will fight your case for you and win,I am so grateful.Great customer service,will highly recommend this company.Thank you

3 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Problem solved

Refundmore demonstrated a deep understanding of my concerns and promptly provided a solution tailored to my needs. Their attention to detail and commitment to excellence set them apart in the industry. Moreover, their team exhibited exceptional communication skills, keeping me informed every step of the way.

Overall, I highly recommend this company to anyone seeking reliable and efficient service. Their unwavering commitment to customer satisfaction is truly commendable, and I wouldn't hesitate to work with them again in the future.

11 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Legit company

So grateful for the experience with this company. They helped me get my compensation from Lufthansa for cancelled flight. Will absolutely recommend to anyone.

20 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Case against BA resolved.

It took over 2 years and from the look of the correspondence, a lot of back and forth between BA and Refundmore but they have settled my case and organised payment.
Would recommend

17 aprile 2024
Non scritta su invito

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