RBC Recensioni 

Customer service was rude and unhelpful. I wish I had asked for the guys name but he hung up on me.

Si je pouvais donner moins 10, je le ferais et même moins 100. J'étais titulaire d'une carte HSBC dont les activités ont été vendues à RBC. Or,cette banque a un problème de récompenses et je n'arrive pas à y accéder. J'ai passé 3 heures le 14 avril et 1h 25 hier et les employés ne trouvent pas de solutions, ne me transfèrent pas au service technique. Dimanche, je me suis fait raccrocher la ligne 3 fois par des employés qui ne savaient pas quoi faire.
Je devrais recevoir un appel dans les 48 heures... pour corriger la situation. LA RBC voit que j'ai accès, mais pas moi. INCROYABLE SERVICE et il y a toujours l'assistante virtuelle qui répond en premier.
J'ai vraiment l'intention de couper ma carte si ce n'est pas corrigé et je le ferai quand même peut-être par la suite. Tannée des assistantes virtuelles un peu partout comblant peut-être le manque d'employés ou tout simplement, du manque de formation.

After waiting 40 mins in queue to correct debit card access to appropriate account, I discovered that it hadn't been done. So I returned the next day to wait in another 30 min queue to have issue corrected. I tried debit card at grocery store and it was declined. My acct seems to have disappeared. With my entire savings. I am now waiting for someone to "contact back office" to ask why this happened. I am beyond furious. DO NOT use this horrendous bank

I’ve been with RBC for over 15 years never had a problem until they merge with HSBC. Got my visa number no card they merged my husbands account to my account becouse our signature are on both account. My husbands never received his number or Visa card. Lost three cards up till now.easter Monday I took my husband of my account so I could have my account. Told I could use my original card unknown to me after not being able to get petrol found out they cancelled that card. Still two weeks still waiting for card. So phoned today the guy on the end told me my husbands card works on my checking account. So I explained it did not. So he suggested we change accounts again . Well at that point for the second time in two weeks I lost it. So iam sorry RBC until you get staff on phone that know what they are doing i will be in branch tomorrow at 930 on the dot closing my accounts with you this whole merger has been disgraceful. Ps customer service is bad.

Terrible experience with this bank. Definitely not the best for newcomers.

Called 200 times throughout the day at not once would it accept my card number (which is correct) and switch me over to a real person on the phone. If it wasn’t for the weekend I’d be switched already. I have two bank accounts and Scotia bank is the better one. RBC is a waste of time and are scammers

Diese Bank ist unterirdisch!!!! Personal unqualifizert arrogant und NICHT hilfsbereit...Meidet die ATMs

Terrible bank, pray for the worst for your buisness and everyone who works for it.

mon compte est bloque cela fait 2jrs en ce moment je suis loin de canada mon ami est parti leur explque mon problem comment faire pour debloque mon compte le stagiaire ou je ne sais pas taulier de la banque me repond en direct il faut que je quitte leurope revienne au canada pour debloquer mon compte il refuse de maider en ligne presence obligatoire

Not enough locations to visit

I could say that this is the worst bank ever. Their rbc banking is not a user friendly!!! Its the worst ever.

Would rate 0 if I could. I signed up for the chequing account promotion with the Apple Watch. I live over an hour away in a small town and have a comfortable account that I’ve had no problems with, not even once. I decided to give RBC a chance as my husband and I wanted to create an account together. Well, I completed the required things to be able to get the watch on 17of Feb I believe. First they “had the wrong email.” Then I was promised an order form email in three days guaranteed. I waited five, still nothing. I called back, there was no evidence of the claim. I filed a complaint, there’s been no follow up and it’s now April. I have spoke to five different customer service representatives and nobody will do anything but tell me to wait. This feels like a scam. RBC is trying to rip people off, I wonder how many other people they have not held their end of the deal up towards? RBC lies and takes your money. They do nothing to solve any problems and nobody seems to know how to give an answer besides “wait”. The only time I felt I was taken seriously was when the man answered (I am a woman). Ever other representative I e spoke to was a woman and they seemed to either not give a dang or get defensive and sassy when I’m asking what’s going on. I do not deserve to be scammed, played, lied to by anyone, let alone my bank. I will soon be removing any account with RBC if this problem is not resolved by the end of the week. RBC is a joke.

I'm giving one star because, there is no zero rating. I had 2 credit cards with RBC - A Mastercard and Visa (which was closed a year and half ago). I do my banking with TD. While paying my bills, instead of paying to my Mastercard, I paid towards the Visa card that was closed long back. After I realized this, I spoke with 20+ RBC customer support staff, collections department,++++++. Its more than a month and half and rbc blames it on TD that they have to do the reversal. However TD says, if the Visa account was closed then the payment shouldn't have been accepted by RBC and RBC should move the money from VISA to Mastercard.

Atleast TD has been consistent with their messaging, but team RBC is filled with liars. Many reps with whom I spoke would tell me that they have initiated a refund and should take 5 business days for me to see the money. When it didn't happen, the next rep will have no idea to what my problem was. Obviously many peope lied here. I also visited the main branch and they couldn't help me either.

I also raised a complaint online with RBC on Feb 28th, 2024. Other than an auto reply, there has been no call or email from RBC.

If the credit bureau penalize the card holders for not paying the dues on time, why there is no penalties for the corporate banks who steal money from public? Since I see the rating of RBC is so poor, I believe many Canadians face the same type of issues as me. Hope RBC starts caring about their customers atleast in future.

Your employees are cutting off the lines.
Check a phone call with Jason on 30/03/2024 at 10.59 a.m and check how he was talking to me and cut off the line while I was talking with the first phone call after migration from HSBC to RBC.
Worst experience ever
Will work on taking all my accounts and business from RBC .
We understood that the merge process might take time but at least employees should answer the phone calls politely especially they know that the problem is from their side

RBC must be the worst bank I have dealt with in my life.
I was on the phone with one rep after another who seems clueless as to what setting up automatic payment for a credit card issued by RBC means. I want to set the payments from another bank where I have an account, and these guys ( I have talked to 5 reps so far) are so confused about my request.
it's as if RBC grabbed some people off the street and is training them in real time. they kept putting me on hold to go do god knows what. Spent 2 hours on the phone till I got the damn thing set up. Still I am not sure there won't be a hiccup give the level of confusion and ignorance on the RBC side.

Never meant to deal with this bank. I was an HSBC customer and was pulled in during the merger. The transition service is terrible, new credit cards not sent in time, causing a risk of missing payment deadline. Nobody out of the 4 people they had me bouncing around on the phone was able to propose a solution. The new services supposed to replace and equal HSBC banking services are nowhere near advantageous as the premier chequing account of HSBC.

ON C'est fait frauder des chèques dont on a envoyé par la poste pour payer les taxes pour la ville quelqu'un la voler de la boite a lettres et la encaisse dans le succursale de RBC notre cheque provient de SCOTIA BANQUE COMPTE ET LA BANQUE DE RBC ET SCOTIA BANQUE NE VEULENT PAS NOUS REMBOURSER RBC A UN EMPLOYE QUI NE FAIT PAS BIEN SONN TRAVAIL ET ENCAISSE LES CHEQUES SANS DEMANDE DE PIECE D'identité NE FAIT PAS CONFIANCE A RBC NE FAIT PLUS CONFIANCE AUX BANQUES PLUS de 3 CHEQUES DE GRAND MONTANT PROVENANT DE LA COMPAGNIE CGK REALTIES CGK IMMOBILIERS UNE COMPAGNIE DONT CA FAIT PLUS DE 20 ANS ON EST EN IMMONILIER ET RBC NOUS A FRAUDER AVEC SON EMPLOYE DONT ILS NE VEULENT PRENDRE AUCUN DU BLAME ET NOUS REMBOURSER LES FRAIS DENVIRON 70000$ LES BANQUES SONT RENDU CORROMPU C'est rendu n'importe qui peut encaisser des chèques et changer les noms dessus RBC JE SUIS CHADEE HAJJAR PARMIS LES PROPRIETAIRES DE CGK IMMOBILIERS ET JE VAIS AVISER LA PLANETE AU COMPLET DE CE QUI CEST PASSE A NOS CHEQUES D'entreprise VOUS ETES CORROMPU

J'ai demandé un prêt de 4000 euros à cette banque il on fait de la publicité en France pour les prêt en 72 h heures sa fait deux ans que j'attends alors que c'était urgent il on pris beaucoup de frais j'ai toujours pas reçu l'argent tu prêt il mon fait perdre des millions d'euros je crois qu'il save pas conte il préfère arnaquer leur client
Il mon pris 5500 euros pour le prêt et l'ouverture d'un compte bancaire plus une carte bancaire que j'ai jamais reçu plus 4500 euros plus 3600 euros plus 2400 pour des assurances il on gâche ma vie c'était urgent mais il comprend jamais rien si j'avais eu le prêt très vite il serait déjà remboursé et j'aurais pu place l'argent chez eu mais non

Cette banque ne devrait même pas exister! C'est simplement de l'arnaque, aucun respect pour les clients, Service clientèle inexistante et le peu qu'on a eu, était d'une d'une médiocrité... Erreur d'avoir cru en eux malgré les avis négatifs.

J'ai récemment eu deux expériences décevantes avec la Banque RBC. La première fois, j'avais appliqué pour une nouvelle carte de crédit, mais je ne l'ai jamais reçue. Après avoir contacté la banque, j'ai découvert que mon dossier avait été oublié en raison du départ d'un employé. Bien que je comprenne que ce genre de situation puisse arriver, cela a été assez frustrant pour moi en tant que client.

La deuxième fois, j'avais un rendez-vous prévu pour discuter d'une augmentation de limite de crédit. Cependant, la conseillère m'a simplement appelé quelques heures avant notre rendez-vous pour me dire que je n'étais pas admissible à l'augmentation, sans même procéder à la vidéoconférence que nous avions prévue. Cette approche m'a laissé perplexe et insatisfait.

Dans l'ensemble, ces expériences ont laissé une impression mitigée sur le service client de la Banque RBC. Bien que je comprenne que des problèmes peuvent survenir, j'espère que la banque prendra des mesures pour améliorer la communication avec ses clients et éviter de telles déceptions à l'avenir.