RAMP Limited Recensioni 2.074

Absolute nightmare,

Drivers door window motor failed so car off the road, the phone agents that is spoke to couldn't care less, they just stick to their script "if it's in our Ts&Cs we" etc etc, they won't let me get the repair done and claim the money back from them, they don't have an account with the garage so they won't release the car, all the phone agent repeatedly says is "we normally pay in five days"

This is the only claim I have tried to make, it is supposed to be a like for like warranty, it really isn't.

I recently contacted Ramp Limited and spoke with Jay over the phone. He was extremely helpful and guided me clearly through the entire process and procedures. He also arranged an M diagnostic for my vehicle without any hassle.

I’m very happy with the service provided by Ramp Limited. Their support has been excellent, and they have been very helpful in assisting me throughout my ongoing journey with my vehicle. Highly recommended.

Thank you Jags for your excellent customer service!

I have a RAMP like4like warranty and a fault developed with the alarm, telephoned RAMP and Emily immediately emailed document explaining the process to make a claim. Gave details to main dealer garage and confirmed I was aware I would be charged for diagnostics if claim not accepted. Fault details sent to RAMP, claim accepted and repairs completed same day and costs met by RAMP.

First class service.

Quick and helpful service. Appointment already booked for repair.

Exceptional professional & caring service received from both Tymon & Chloe in the Warranty, Service & breakdown team at Ramp. Both went over and above to help me. My concerns were handled with empathy & understanding, which was gratefully appreciated. They explained the process clearly & kept me informed & updated with the progress of my claim. You definitely delighted me your customer and I just wanted to say thank you Tymon & Chloe.

Polite concise and quick to resolve my query but also providing me with all the information I needed.

Jags talked me through everything and made it all very easy for me.Such a helpful,friendly person.Would recommend Ramp to everyone!!

The Agent was very helpful, directing me to an appropriate Nissan Dealer (Glyn Hopkins) when I needed to book my car in for service and repair. 10/10 for efficiency. Let's hope the dealer is as efficient.

Spoke to Tymon to book a service+(m.o.t),he was very helpful and polite.
The experience was easy and straightforward. See you next year.
😄

Called to today to make a alteration to my warranty, phone call was answered in less than 2 minutes, and my request was dealt with by Alena who was friendly and efficient.
Cant fault the customer service.

always a pleasure dealing with the staff at ramp. very helpful and polite. booked my car in for a service as requested.

Have had a package with them for 3 years. Thinking my car was being serviced properly. They sub-contract to Halfords, who are told to do a list for the service. Might as well not bother! My car has been having a minimal service for 3 years! It’s not a full service! It’s not what Halfords deem as a full service. They don’t even check battery, brakes, tyres and battery! Can you believe a service that does not do basic checks? What RAMP call a full service is not a full service. Very minimal and more like an interim one. Halfords state that they do as they are told by RAMP. Not what they would do for a service. I’ve been paying thinking I’m getting my car serviced, but it has just been being topped up with fluids! It’s a scam. Don’t bother.

Very helpful and clear in her instructions

I rang and spoke to Emily for a new claim for my alloy. She was brilliant in a way to explaining the procedure. She also told me that I had breakdown cover that I was not aware of. The garage did not bother to tell me.

Really pleased with the service from RAMP (David). The repair to my Toyota Corolla door mirror was handled professionally and efficiently. There was a bit of back and forth, but that was clearly to make sure everything was done properly the first time. Communication was clear throughout, and I appreciated the effort taken to coordinate directly with the garage to ensure a smooth process. Overall, a very positive experience. Thank you for the support.

Very helpful & friendly. Efficient service. Liam was very helful and sorted out my queries with ease.

Jags was excellent to speak to and helped me sort everything I needed.

Called today to book service under the Cinch plan and to ask some questions. Jags was professional, friendly and very helpful - Many thanks.

Very nice never dealt with them before but was quite easy and not much of hassle. Pretty straightforward. Thank you Jags