Twice now, I've found the guides/managers to be somewhat disengaged (doing their own thing??) and once (not this year) really disorganized. Hotels have been adequate but as these trips are not inex... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Twice now, I've found the guides/managers to be somewhat disengaged (doing their own thing??) and once (not this year) really disorganized. Hotels have been adequate but as these trips are not inex... Leggi di più
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I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in q... Leggi di più
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The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of tr... Leggi di più
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We are regular travellers with Railtrail. As always, excellent rail trips, hotel good. Fantastic scenery. Good service by the "baggage man" who couriered our suitases. Underwhelmed by the tour man... Leggi di più
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Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Scritti dall'azienda

Trusted since 1980, we promise every journey is fully protected and expertly escorted.

21 The Smithfield Centre, ST13 5JW, Leek, Regno Unito

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We like to travel with Railtrail because you always have the option of talking with someone directly by phone during office hours, looking at their varied rail trip brochures either by post or online and/or booking your trip directly through their office or online.
We have travelled with them frequently and have always thoroughly enjoyed these holidays. We would highly recommend.

Risposta di Railtrail Tours Ltd
The person on the phone, Marie, was very friendly and efficient and made our call very easy. We look forward to our holiday

Risposta di Railtrail Tours Ltd
Easy online booking, phone before with couple questions which were answered and received a phone call within a couple hours of booking to check some details. very satisfying.

Risposta di Railtrail Tours Ltd
Marie, being proactive, was wonderful in swapping my booking from one holiday, that had a question mark over it, to another before it sold out, ensuring I would get away for Xmas. She even refunded the difference the same day. It's the first time I have used Rail trail and I am very impressed with the team's efficiency, and wouldn't hesitate to recommend them

Risposta di Railtrail Tours Ltd
So well organised with an experienced and really helpful tour guide who used his inside knowledge to find us extra interesting things to do.
Great hotel too.

Risposta di Railtrail Tours Ltd
Very nice people to deal with. Good information on holidays and Very helpful

Risposta di Railtrail Tours Ltd
Rail Tours very efficiently arranged an add-on stay to our selected tour. All correspondence was dealt with by return.

Risposta di Railtrail Tours Ltd
Excellent service by phone. Staff informative, helpful and patient. Website easy to navigate. Great holidays.

Risposta di Railtrail Tours Ltd
I called to book the Festive Tartan and Taster tour for myself and my wife. Marie, as ever, was thoroughly professional and helpful together with being very sympathetic to our needs. All was sorted in a matter of minutes - top marks to her and Railtrail!

Risposta di Railtrail Tours Ltd
Booking holiday straightforward. Good information provided on line about the hotel and excursions included. Sounded exciting.

Risposta di Railtrail Tours Ltd
We had a great tour manager. The tours and the hotel were very good

Risposta di Railtrail Tours Ltd
I have only been on one previous Rail Trail and found it to be excellent so I've booked another - which is quite easy to do.

Risposta di Railtrail Tours Ltd
i have been looking for a long time for the "right type " of rail tour.often a small rail trip followed by a full day to do your own thing in a city.nit suitable for myself.
your tour is full on activity within that i have options within the few hours before return trip,
it looks like a small group wich will bring a degree of social interaction,a good thing.
communication and advice with the company has been good.and i have been able to asses my options in advance. Example spending my time at a heratage station to do some photography rather than walking round the town. Added attraction,retirning to the town (Bury) where i was born and raised.overall if the journey is as good as the agenda i am in for a very special holiday.

Risposta di Railtrail Tours Ltd
Helpful manager. Based in Torquay, Fawlty Towers it definately was not! Great hotel with superb food and service. Interesting trips including a tour of the River Dart on the only coal fired paddle steamer still working.

Risposta di Railtrail Tours Ltd
Just booked another tour with Railtrail. Always well organised, excellent service with very good tour managers.

Risposta di Railtrail Tours Ltd
We enjoyed our last rail holiday and it was easy to book this one!

Risposta di Railtrail Tours Ltd
Look after very well during phone booking, everything explained and upgrades offered, email arrived swiftly confirming details

Risposta di Railtrail Tours Ltd

Risposta di Railtrail Tours Ltd
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