RADIO TIMES Recensioni 

Abysmal customer service. Like a previous reviewer I've been trying to get a refund on my late mother's account. After sending multiple emails I was eventually promised a refund. No refund ever came. Even worse they have written a letter to my late mother two months after I informed them she passed had away asking her to renew her subscription!
Regrettably, at the end of November I took up a special offer of 10 issues for myself which was meant to start 8th December and thus far only received 2 issues.
I have cancelled my subscription and will never again subscribe to it.

I paid for a renewal of my subscription for Radio Times on 20 Nov 2025, and they claimed that a 'glitch' meant my subscription was cancelled. They said I could get a refund and confirmed today (7 Jan 2026) it was arranged. I checked my credit card account and they have taken another 49.99. This has gone on for weeks. Their processe and systems seem incapable of making business work. I am not interested in a new subscription with Immediate - I don't know what has changed but after several years of getting my weekly RT I have now given up hope of a decent service.
I wouldn't bother.
UPDATE 12 Jan: second payment seemed to disappear and got my refund on 9 Jan so all done. Will still not be using Immediate. I now use a free magazine via my local library and an app and it saves me at least £100 a year!

I started subscribing to the Radio Times in 2023. The subscription was £44.99 each 6 months. Supposedly a saving of £74.01. I checked the documentation at the time and there was no statement saying subscriptions would increase. I had no further correspondence from them about subscriptions until January 2026 when I was told that my Direct Debit had been approved for £128.70 for 6 months subscription. I was shocked but found out that they had been taking this amount off my account 6 monthly for the last year. I logged on to my account and said I wanted to leave. I had no confidence in Immediate Media as my account also said I was paying £48/month! After hitting the leave button I was offered a subscription of around £27 for 6 months with no comment that this would increase over time. I phoned them up to find out what was going on and after going through all the press buttons I was put on hold until suddenly being cut off. I have cancelled my subscription reluctantly as I cannot trust Immediate Media with access to my bank account.

Like the previous reviewer, I have paid for a print and digital subscription but received no print copies, although I have been given access to the digital service. However, for me, the real pleasure comes with the ability to settle down in front of the TV with my print copy. I have rung customer services, to no avail, just empty promises. Thank goodness I only opted for the special introductory offer of 10 weeks for £10, as I have ended up purchasing the Christmas double issue from a news vendor, at the full price of £6.50! This must be the most appalling service I have ever encountered!

Comparisons to rocking horse droppings would be appropriate. Same complaints as everyone else - taken my money, no magazines, no refund, no account on the Internet and, whilst with persistence, I did speak several times to customer 'services' they are full of empty promises - and that includes the Team Leader. Now taking legal action to recover my money.
If you want to avoid a similar experience, please take note of all the reviews and avoid at all costs.

i had a subscription with RADIO TIMES for about 20 years. Then it was taken into the hands of IMMEDIATE MEDIA. Overpriced cover price (£6.50 for Christmas edition) an offer inside invites you to the magazine for £1 an issue. You will be buying into a whole lot of trouble ranging from direct debit issues, missing copies, a call centre in South Africa which has to be one of the worst ever encountered. They do not read their one star + reviews because they do not know the meaning of customer satisfaction. The magazine serves as their Immediate Media magazine cash cow.
Immediate media has no regard for their image and Radio Times is being dragged down to match that lack of competence in business . YOU HAVE BEEN WARNED.

Can I give zero stars as a rating? Absolutely shocking service, money taken for a subscription but no delivery! I have tried calling, no answer just endlessly on hold. I want a refund! How to get it when NO ONE ANDWERS YOUR CALL?!

Fed up with late and missing editions so considering cancelling my subscription. I often don't receive until the Saturday or the Monday or don't get at all. Sending a replacement for a missing edition is a bit pointless as I use it to plan my viewing not for the articles . I subscribe to other magazines and they can be a day late but never as late as Radio Times so I don't think it's the post to blame for such a delivery delay. In 2024 latest delivery was Wednesday before edition date but 2025 has been dreadful

I feel tricked into taking up an offer of 12 months Radio Times at £104, after cancelling my long standing subscription after erratic deliveries.

Since then I've had none delivered and rarely get a reply by email and have been trying to get a refund they've held since 15 October.

Never again. I've lost a lot of time on this.

One of my issues never arrived and I was given £1.80 credit on my RT online account. Previously RT have offered an additional issue at end of my subscription to compensate for the lost issue. They told me they no longer extend subscriptions and since I do not intend to continue with my subscription I won't even get the benefit of the £1.80 credit on my account. NOT GREAT CUSTOMER SERVICE LIKE IT ONCE WAS.

Logged in to the site only to be dumped back to the login page several tiems. The site is unusable.

What was once a much respected publication has deteriorated into a shabby rag with heavily over-priced subscriptions and unreliable deliveries. I used to be able to call a number, point out a missed delivery, and an extra copy was added on to the end of my subscription; not any more, I have been informed that I will get a discount on my next subscription - which I am very unlikely to take up. My previous renewal was quoted at £128.70 for 6 months, or for 24 copies MORE THAN the face value of the magazine! After much horse-trading I got it reduced to £70, which means they are trying to milk the loyal subscribers and can knock off £58 without a second thought. Also, the quality of the magazine is terrible, with dangerously mis-aligned staples which can, and have, caused minor injury with sharp points inside the pages. They need to have a urgent change of managment if they want to survive.

Since buy subscriptions no longer issue Radio times, my subscriptions have been appalling! I’ve not received my print issue for the last two weeks in a row? They usually arrive Tuesday at least the week of when the Saturday listings start. I will not be renewing my subscription. What a shambles!!! No reponse to my email either

Awful customer service- was expecting a call back today as disabled and no RT delivered - although it says their phone lines are open to 6, that is a lie - they obviously all want to get home on time so limit calls post 5pm - what a con!

No reply to emails, social media messages or calls. No issues sent 2 weeks on a row

Don't subscribe to this. They took £55 from my bank account and I've yet to receive a print copy and I am unable to link to subscription number to obtain a digital copy. The site appears to be a scam.

Radio Times have taken my subscription fee & then said my account has been closed by a "technical Glitch"by them. I have had no Radio Times since beginning of October. I have sent numerous emails to Customer Service who return with platitudes promising "escalation" - it does not take 6 weeks to resolve a technical "glitch"I have also spent mind-numbing hours speaking to Customer Services (obviously based in a loud, noisy call-centre in some foreign land. Again they have offered no solution - just promises of "escalation" every time. I have paid £128 for these Radio Times issues & this company have stolen my money, sent me no Radio Times & have non existent forms of redress. They should be exposed for the scam company they are. Despite being a loyal customer for over 3 years, I will never use this company again & would advise others to avoid Radio Times as they are absolute crooks.

Yet again no radio Times has arrived and no response to my emails. Also the digital edition for next week starting 15 November isn't available unless you pay extra, this is supposed to be free to print subscribers. I think I will cancel.

Their subscription service is broken !
Thankfully I have a only a couple of weeks left of this subscription. I will not be resubscribing as the
service as been abysmal .
The magazine has been late many times, it should arrive on Tuesday before the Saturday viewing schedule, it usually arrived on Thursday, but, recently got it on Saturday or Monday .
For a TV Guide, whats the point ?

Friday today, No Radio Times Again.

Customer service is useless, if you do get a reply its a Palm off response, repeated every time .

I see other Trustpilot reviewers are in the same boat as myself. I'm glad I added my voice to join them.

Shocking customer service. I have been trying to get a refund of the balance on my late mother’s account for 6 months now. I have called the customer service line around 25 times so far, each time I’m told someone would get back to me or the matter would be “escalated”. Nothing happens. Even more shocking was that when I provided my account details for the refund, they tried to take the money instead of refunding it, and they then set up a direct debit for a six monthly subscription from my account at a cost of £117 every six months. Luckily I realised this just before the money was debited from my account and was able to cancel the direct debit. When I complained about what they had attempted to do, they were totally disinterested and didn’t even apologise. To treat a bereaved customer this way is nothing short of disgusting.