Best customer service without question. The only reason I've needed to talk to them is because im moving other family members phone to them. No wait time before they answer, easily understandable, alw... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My voice-mail box was locked. The Puretalk Support team helped me get it unlocked. Updating my software was helpful. Then I needed help getting my date and time stamp turned back on in my voice-mail.... Leggi di più
L'azienda ha risposto
I have only had to call customer service twice but both times I quickly reached a live human being who quickly solved my issue. My call today was actually about a problem setting up my new iphone with... Leggi di più
L'azienda ha risposto
I had a horrific experience with PureTalk. Thanks to TrustPilot, PureTalk finally paid me for my traded in phone. As far as customer service, they are unprofessional. PureTalk advertises lower prices,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Scritti dall'azienda
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Informazioni di contatto
11100 Alcovy Road, 30014, Covington, Stati Uniti
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4,3
Eccellente
4677 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very good service.
19 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hello Thomas! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent customer support
Excellent customer support
Never drop call
Great service everywhere
19 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi Robert! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Simple switch From att
18 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hello! We're pleased to hear the switch to PureTalk was simple. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Best ever company
Best ever phone company I wish all my friends would join great for military people
18 aprile 2026
Non scritta su invito
Risposta di PureTalk
Wow, Charles! We're delighted to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Excellent customer service
I have only had to call customer service twice but both times I quickly reached a live human being who quickly solved my issue. My call today was actually about a problem setting up my new iphone with my cell number. The Apple help line said it was a 25-minute wait for a call back so I tried the Pure Talk help line, just to see. Thomas helped me quickly (well, the phone was slow- not his fault) and stayed with me until we had my new phone working. Great customer service! I also get great coverage in my very rural area and pay half of what I used to pay at the major carrier..
17 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Shawn! It’s wonderful to hear that Thomas provided such dedicated support during your transition! We take great pride in our team’s commitment to helping customers every step of the way. We’re thrilled you’re enjoying excellent coverage while cutting your bill in half. Thank you for your feedback and for choosing PureTalk—we truly appreciate your business! - A.M.
I've had puretalk for years and couldn't be happier! The service is great no issue whatsoever. Currently im moving my wife's phone her mother's phone and dad's phone ( both on thier 90's) .
Best customer service without question. The only reason I've needed to talk to them is because im moving other family members phone to them. No wait time before they answer, easily understandable, always answer questions without transferring. Today Jessica was extremely helpful on moving a tablet over from att. Low price, no hassle, best customer service, I can't believe att even competes with them cause they beat att by every measure.
17 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Todd! Thank you for the kind words! Our goal is to pair top-tier support with plans that actually fit a family budget, so it’s rewarding to know we delivered for you. We truly appreciate your business and are proud to be your new service provider. - A.M.
My voice-mail box was locked,date & time stamp was off
My voice-mail box was locked. The Puretalk Support team helped me get it unlocked. Updating my software was helpful. Then I needed help getting my date and time stamp turned back on in my voice-mail. Shayna was able to walk me thru the steps when I called in on my 2nd phone to tech support. Thank you, Shayna! They are all courteous, helpful and friendly. Puretalk has always provided reliable service and sometimes it might take some time in resolving my phone issues, but it is usually because I have difficulty explaining myself, and still they are pleasant and patient with me. I am very happy with Puretalk as my mobile carrier.
17 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Lynn! We’re so glad to hear that Shayna and our Technical Support team could get your voicemail back on track! Our goal is to make sure your experience is seamless, and knowing we hit the mark for you truly made our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
DO THIS TODAY
Exactly the same service as far as coverage. Cost cannot be beat. Customer service a pleasure, you can understand them!! No more hoping the rep has been to accent school. Just dumb not to switch. Same as cable TV, I should have done this years ago. USA!
16 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, W Grover! We are thrilled to hear you’re enjoying excellent coverage, helpful support, and a lower monthly bill. Thank you for choosing PureTalk and for taking the time to share your experience! We truly appreciate your business. - A.M.
Kimberly did a great job.
The company representatives are helpful and clearly speak English. Today’s call was to give the company information that CenturyLink has not released our phone number for more than two weeks and has billed us for service we don’t have.
16 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Andy! We’re so glad to hear that our US-based support team was able to assist you! Thank you for the kind words and for being a part of the PureTalk family. We truly appreciate your business! - A.M.
Great service
Great service, knowledgeable people, the best prices
15 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi Becky! We're excited you've had an excellent experience with PureTalk! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had an issue with my voice mail and…
I had an issue with my voice mail and they helped me resolve my issue quickly!
15 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hello Frances! We're thrilled your voicemail issue was resolved quickly and efficiently. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Customer service response to resolve my…
Customer service response to resolve my issue within 30 seconds
19 dicembre 2025
Non scritta su invito
Risposta di PureTalk
Hello! We know your time is valuable, so we make it a priority to provide quick, effective solutions. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure talk is a very great and very…
Pure talk is a very great and very helpful phone company. Hey, very security minded and I have no problems with them for years. I think they're the greatest phone company around. They already have your security in mind always get a pin number. And make sure that you stay in contact with them. For any reason, you need help, they are very willing to help you. They're just pleasant to work with and the reception and everything with my phone is perfect. They've upgraded me at least twice, without even me asking they've given me Extra Stuff, just because I've been with them for a long time, I would definitely tell people to switch to pure talk.
12 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Eric! We're thrilled to hear you're enjoying your service and getting excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reverent service at Half the Price!!!!
Reverent service at Half the Price!!!!
Prompt and courageous service, kudos Ashley!!
11 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Madhu! Thank you so much for the wonderful feedback! It’s great to know that you’re enjoying your experience and that Ashley was able to provide the level of support we strive for. We value your business and are proud to have you with us at PureTalk. - A.M.
Stephanie & Destiny Were Excellent
Stephanie & Destiny helped me fix a problem with iphone not sending text messages to android phones. Both were excellent - friendly, knowledgeable, patient!
Thanks!!
12 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Dan! It's fantastic to know Stephanie & Destiny provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with them and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Great telephone company
They were extremely easy to get a hold of. Every time I called I was speaking with an American. They didn't try to pressure me into buying something I didn't want, they just helped me with what I needed, it was very refreshing!!!!
10 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Mary! We’re so glad to hear our US-based team hit the mark for you! Providing top-tier support is what we strive for every day. Thank you for being a part of the PureTalk family—we truly appreciate your business! - A.M.
Helped set up new Voicemail
The Customer Service and Technical Services Reps were very patient with me in helping me set up my new Voicemail service.
10 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Jim! Thank you for the great feedback! We’re thrilled our team could assist with your voicemail setup. We appreciate your business and are proud to have you as a PureTalk customer. - A.M.
PureTalk has surely met my needs
PureTalk has surely met my needs. I’d had Verizon for close to 25 years, but they would always raise my rate after guaranteeing they wouldn’t. It got so out of hand that I decided to go with PureTalk. They’ve had very good customer service and the price is excellent. My phone service is also very good. I’m a happy customer and wish I’d made the change years before I did.
10 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Elaine! It’s wonderful to know that you’re enjoying both our customer support and the savings on your monthly plan. We truly appreciate your feedback and your business. Thank you for being a valued PureTalk customer! - A.M.
Been a customer for 4years customer…
Been a customer for 4years customer service is great 👍🏻
10 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Scott! Thank you for your 5-star review and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Superior service
Superior service! I was extremely satisfied with everyone and everything concerning signing up for phone service with Pure Talk!!!, this is Even Not mentioning the incredibly decent price you pay for this superb phone service, no hiccups in phone calls whatsoever! Switch today and enjoy the savings!!!
9 aprile 2026
Non scritta su invito
Risposta di PureTalk
Hi, Patricia! It's fantastic to hear you're receiving excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.