Delay in payment even with giftcards Usually when you withdraw for the first time with giftcards, you get it after 5 business days then any other withdrawal made using giftcards will be sent immed... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Leggi di più
L'azienda ha risposto
The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Leggi di più
L'azienda ha risposto
Pure profile is one of the better survey apps,I dont screen out too often,any contact with them is quickly responded to,payments quick and relevant surveys. Thankyou
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Informazioni di contatto
263 Riley Street, 2010, Sydney, Australia
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Molto buono
2156 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Poor customer support and bad returns
I've been using the site for years, it's OK but never going to be a money spinner.
I stopped, for no reason, getting surveys back in Nov 2025. I hadn't noticed it'd been that long (because surveys are inconsistent anyway), but when I did I contacted support.
A month later and despite a follow-up from me I've heard nothing. I did manage to do a couple of profile surveys that paid, but the credit didn't show on my account, or that I'd completed them. I did take a screenshot and sent that off, but still no response from customer support.
Really with the number of surveys that manage to be completed, the inevitable screening out, the shoddy support it really is a waste of effort. I've been tracking my earning for years and I have never earned more than £20 in a whole year since I've been a member.
This is fine if you really want to kill some time, but really it's frustrating and poorly rewarded.
17 marzo 2026
Non scritta su invito
I didn't really do anything,
Response was quick, hopefully no more TROUBLE with the major 4G. Thank you
16 aprile 2026
Risposta di Pureprofile
Thanks so much for your kind feedback—we really appreciate it!
Glad we could assist quickly, and we’re hoping everything runs smoothly for you from here on. If you do run into any issues again, don’t hesitate to contact us at support@pureprofile.com — we’re always here to help.
I have some issues with my previous…
I have some issues with my previous account. Is it possible to close that particular account and reopen a new one on the same device? Thanks
I need a direct answer please
14 aprile 2026
Non scritta su invito
Risposta di Pureprofile
Thanks for letting us know,
Yes, it may be possible to assist with closing your previous account and guiding you on setting up a new one, but this depends on a few account-specific factors.
To help you properly, could you please provide the email address linked to your previous account? Once we have that, we can review your situation and advise you on the next steps.
THEFT OF REDEMPTIONS
I have tried redeeming NZ$20 from my account to be deposited into my bank account and, despite Pureprofile having my phone number, they REFUSE to deposit MY MONEY into MY ACCOUNT, this is THEFT, when I try to call them in their Sydney, NSW number, the call defaults to VOICEMAIL and they don't bother to call back. SEE YOU IN COURT PUREPROFILE!
16 aprile 2026
Non scritta su invito
Risposta di Pureprofile
We understand your frustration and we want to get this sorted out immediately for you.
We’ve responded to your email with detailed steps on how to complete this verification. Once your phone number is successfully linked and verified, you should be able to proceed with your redemption without issue.
If you have any further questions or need assistance, please don’t hesitate to reply to our email and we’ll be happy to help.
My account got suspended after I placed…
My account got suspended after I placed a withdrawal.. for no reason, I've messaged them but no reply
Their customer service isn't as good as it used to be.. it's terrible now
Please restore my account and allow me withdraw my funds.
14 aprile 2026
Non scritta su invito
Risposta di Pureprofile
Hi there, we’re really sorry to hear about your experience,
We understand how frustrating it must be to have your account suspended, especially when you’re trying to withdraw your funds. We’d like to look into this for you as a priority and help resolve it as quickly as possible.
Could you please reply here or contact us directly with the email address linked to your account? This will allow us to locate your details and investigate what happened.
We appreciate your patience and will do our best to get this sorted for you.
you do a great job
8 aprile 2026
Risposta di Pureprofile
Thank you so much for your kind words. We’re really glad to hear you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best possible service.
I think pureprofile shadow banned my…
I think pureprofile shadow banned my account or probably in a watch state... How long would the review take please, cos I can't afford to loose my funds
My feed just went blank for 2 days now... I hope you people are not trying to close my account
10 aprile 2026
Non scritta su invito
Risposta di Pureprofile
We understand your concern. This can happen if an account is under review, and it does not mean it is being closed. Reviews are usually completed as quickly as possible, and your funds remain secure during this time.
Please share the email linked to your Pureprofile account so we can check this for you.
A OK. Reaonably easy to earn if checked…
Reasonably easy to earn if checked daily. But washout takes a long time but at least you get it
8 aprile 2026
Risposta di Pureprofile
Thanks for your feedback, We’re glad to hear you find it reasonably easy to earn when staying active. We understand that the washout process can take some time, and we appreciate your patience with it. It’s great to know you still find value in the overall experience, and we’ll continue working on improving the process where we can.
I am a retired person so giving me…
I am a retired person so giving me surveys about Business's does not apply to me and I seem to get quite a few that are not applicable to me so I can't answer
14 aprile 2026
Risposta di Pureprofile
We understand it can be frustrating to receive surveys that are not relevant, especially if you are retired. Surveys are matched based on your profile, but each one has specific criteria set by clients. You may be screened out if your responses do not match what is needed, and quota full means enough people from a certain group have already completed the survey.
Keeping your profile up to date can help improve the relevance of the surveys you receive.
We appreciate your time and participation, and we are here if you need any assistance.
I enjoy the surveys and giving my…
I enjoy the surveys and giving my opinions, each survey is comprehensive and generally have a good range of meaningful questions
13 aprile 2026
Risposta di Pureprofile
Thank you so much for your kind feedback. We're really glad to hear that you're enjoying the surveys and find them comprehensive and meaningful.
It’s great to know you value having the opportunity to share your opinions, we truly appreciate your participation.
Easy to use Platform
Surveys are generally easy to complete and not too time-consuming.
The platform is straightforward to use.
Payments are also reliable, and I appreciate that there are regular opportunities to earn rewards.
The customer support unit is wonderful the way my issue was treated within the time frame.
8 aprile 2026
Risposta di Pureprofile
Thank you so much for your thoughtful review. We're really pleased to hear that you find the surveys easy to complete and that the platform is straightforward to use.
It's also great to know that you’ve had a positive experience with our payments and that you’re seeing regular opportunities to earn rewards. We’re especially glad our support team was able to assist you effectively and within a good timeframe.
Pure profile is one of the better…
Pure profile is one of the better survey apps,I dont screen out too often,any contact with them is quickly responded to,payments quick and relevant surveys.
Thankyou
8 aprile 2026
Risposta di Pureprofile
Thank you so much for your kind words and positive feedback! We're really glad to hear that you're enjoying the surveys, experiencing fewer screenouts, and finding our payments and support responsive.
We truly appreciate you taking the time to share your experience, this means a lot to us.
its been now 3 month when my account…
its been now 3 month when my account was suspended they asked for id verification and then i provided within hours they they gived me this ticket number 586284 and said we are reviewing your id then i contacted several times they havent replied and now its been 3 months and my id is still under review about two weeks ago i posted a review on trustpoilot then they replied me there that we will work on it and its now 2 weeks and no response now pureprofile team can you please tell me what should i do now? am hare to see response and get my issue resolved am requesting if there is an issue in my quee please mannually forward its been 3 months now.
27 gennaio 2026
Non scritta su invito
Risposta di Pureprofile
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication you’ve experienced. We understand how frustrating this situation must be, especially given the length of time it has taken.
We’ve now flagged your case (Ticket #586284) for priority review, and our team is actively working to provide you with an update as soon as possible. Please be assured that your case has not been overlooked, and we are taking steps to ensure it is handled promptly.
We truly appreciate your patience and understand the importance of resolving this for you. You should hear from our team shortly.
hey guys
hey guys , when i ve had an issue with surveys , ive reported a few , i usually get a quick response and answer for the issue.. and some times its my own fault, but i get a resolution !
7 aprile 2026
Risposta di Pureprofile
Thank you for sharing your experience—we really appreciate it!
We’re glad to hear that our team has been able to respond quickly and help resolve any issues you’ve had. It’s great that you’ve found the support helpful, and we’re always here to assist whenever needed.
Thanks again for your feedback and for being part of Pureprofile!
Stay away
Haha, imagine working nonstop for 12 hours, getting paid $0.50 an hour, only to be told you will be paid in tiny increments in a period of 3 months. And then they hiss at you for bothering to ask for your money.
Games take 3-4 weeks to pay.
No surveys except silly little time-wasting profile questions.
Also, they sell your data to brokers, fact.
11 aprile 2026
Non scritta su invito
Risposta di Pureprofile
Thanks for sharing your feedback—we’re really sorry to hear about your experience.
We understand how frustrating this can feel, especially when it comes to the time spent and the wait for rewards. Some activities, like games, can take a few weeks to validate, and survey availability can vary depending on what’s available at the time.
We also want to reassure you that we take data privacy seriously and do not sell personal data as described.
We’d really like to look into this further for you. Please feel free to reach out to us at support@pureprofile.com with your details, and we’ll be happy to help.
Delay in payment even with giftcards
Delay in payment even with giftcards
Usually when you withdraw for the first time with giftcards, you get it after 5 business days then any other withdrawal made using giftcards will be sent immediately. But now all giftcard withdrawals takes 5-10 days! Which is too long
Please revert it back to instant withdrawal.
12 aprile 2026
Non scritta su invito
Risposta di Pureprofile
Thank you for sharing your feedback, and we’re sorry for the delay in receiving your gift card.
At the moment, processing times may be slightly longer than usual due to a higher volume of redemptions being processed. Please rest assured that your request is being handled and everything will be completed as soon as possible.
If you’d like us to check your specific redemption, please send us an email at support@pureprofile.com (mailto:support@pureprofile.com) using your registered email address so we can investigate your account further.
We truly appreciate your patience and understanding.
Risposta di Pureprofile
Thank you for your kind feedback. We’re really glad to hear that you received a quick response and a positive outcome.
We appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
Sometimes the surveys are very very…
Sometimes the surveys are very very long for the amount of points you receive.
Sometimes the instructions are not clear and are hard to understand.
Sometimes you get to the end of a survey and it just disappears. The company got your views for free.
10 aprile 2026
Risposta di Pureprofile
Thank you for your honest feedback. We really appreciate you taking the time to share your experience.
We understand how frustrating it can be when surveys feel too long for the reward, or when instructions aren’t as clear as they should be. We also recognise how disappointing it is if a survey doesn’t complete properly after you’ve spent time on it.
Survey length, rewards, and structure are set by our research partners, but your feedback is important and has been shared with our team to help improve the overall experience.
If you ever encounter a survey that doesn’t complete or seems to drop off unexpectedly, please feel free to contact us at support@pureprofile.com with the details so we can look into it for you.
Thanks again for your feedback. We’re always working to improve.
I enjoy doing the surveys and having my…say
I enjoy doing the surveys and having my say in all kinds of topics. While I am earning flyby points and entries into the monthly 30,000 points which I have last month been lucky enought to win.
4 aprile 2026
Risposta di Pureprofile
Thank you so much for sharing this. We love hearing it!
It’s great to know you’re enjoying the surveys and having your say on different topics. And a big congratulations on winning the 30,000 points last month—that’s amazing!
We really appreciate you being part of Pureprofile and wish you the best of luck in future draws too.
All good
All good, a little frustrating when I try to do a survey and it has been filled up and there are days I get nothing at all but we have to take the bad with the good and most times it is good. The company pays well and it is fun.
9 aprile 2026
Risposta di Pureprofile
Thank you for your honest feedback, we really appreciate it!
We understand that it can be frustrating when surveys fill up quickly or when there are quieter days with fewer opportunities. Survey availability can vary depending on demand and quotas, but we’re always working to bring more opportunities to our members.
It’s great to hear that you’re enjoying the experience overall and finding it rewarding and fun; that means a lot to us!
Thanks again for your support, and we’re glad to have you as part of Pureprofile. If you ever need assistance, feel free to contact us at support@pureprofile.com.
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