I have been working with Cameron since February 11th on “knee rehab” since surgery on a knee tendon last June. The work Cameron has done and continues to do with me is nothing short of miraculous! I h... Leggi di più
L'azienda ha risposto
Talbot Green Shopping Park, CF72 8LW Llantrisant, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
I have been working with Cameron since February 11th on “knee rehab” since surgery on a knee tendon last June. The work Cameron has done and continues to do with me is nothing short of miraculous! I h... Leggi di più
L'azienda ha risposto
Pure Gym equipment and machines are top draw. It’s always clean and a great atmosphere. Staff are friendly and helpful. The app service is good and the FB messaging service is brilliant for any querie... Leggi di più
L'azienda ha risposto
It has everything you need for any routine you may be doing. Great staff, clean and not overcrowded. The other members are kind and supportive. Overall great atmosphere and availability. Personal trai... Leggi di più
L'azienda ha risposto
I signed up to pure gym Just required access for the lift to use the machines which are upstairs as I have had knees and stairs are difficult! cane back told me I needed an induction as it assumed I... Leggi di più
L'azienda ha risposto
Scritti dall'azienda
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Talbot Green Shopping Park, CF72 8LW, Llantrisant, Regno Unito
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have been working with Cameron since February 11th on “knee rehab” since surgery on a knee tendon last June. The work Cameron has done and continues to do with me is nothing short of miraculous! I have seen 3 Physios (2 Bupa recognised), the 3rd NHS and Cameron has done more for my knee and for me than those 3 combined. I still suffer with “gym anxiety”, and I really don’t know why! But what I do know is that whenever I do “tremble” through the doors of PureGym Llantrisant there is always a huge welcome and smile from all staff and that does calm the anxiety somewhat! THANK YOU!Back to Cameron… gosh I may do a dissertation on him! He is like a “human anatomy encyclopaedia”, and every session I have with Cameron I am left “jaw dropped”, over some knowledge he has shared/ explained to me! His brain is like a sponge! He is lazor focussed on “getting the job done” and getting me fixed and I really am so appreciative and grateful to him.He has a “workaround” for every muscle/ movement (as it should be). He is worth his weight in gold! The way he looks after clients/ PureGym members safety really does stick with me! Kudos Cameron!I will be forever grateful to you! And as a person, your morals, principles and standards certainly show your maturity, passion and enthusiasm for the industry that you were clearly meant to thrive in! And you are nailing it!My first run last weekend since my knee surgery and NO pain! That’s down to Cameron and his knowledge, experience and perseverance with a client who has multiple aches and pains!👏👏 🏴🇮🇪

Risposta di PureGym UK - Llantrisant
Pure Gym equipment and machines are top draw. It’s always clean and a great atmosphere. Staff are friendly and helpful. The app service is good and the FB messaging service is brilliant for any queries. Also the web page is the first place to go if you can’t navigate the app. It’s a 5 Star gym all round. RR

Risposta di PureGym UK - Llantrisant
First time for me to use since joining. I started my routine doing 3km on rower. All of a sudden 10 people are in front of the machine set up some sort of class. Half way through my row I was told I had to get off as it's being used for a class, I said when, and he replied now. It completely threw me! I moved upstairs to see if there was another rower but there isn't. However there is a studio empty here up stairs which surely should be used for classes instead of making a quarter of the gym unacceptable

Risposta di PureGym UK - Llantrisant

Risposta di PureGym UK - Llantrisant
Was reasonably happy with the gym, even though the place has no windows upstairs and apparatus is pretty basic, but a few issues meant I cancelled my membership and signed up to a rival (snapfitness) today. One issue was the dreadful smell in the men's changing rooms. The open plan design and lack of extractor fans meant that when somebody used the toilet, the whole room would stink of faeces. Urgh. The other main issue, which was a killer for me was the classes and the noise level. Screaming instructors and music turned up to 11. It seems a handful of people in a class take over the entire gym. It ruined a number of workouts for me and I walked out after 10 minutes today. I had already raised these issues with the manager, who said he would talk to the instructors. No change. Enough.

Risposta di PureGym UK - Llantrisant
Love the classes, instructors are all fab, particularly like Cameron, Flyn and Ivy’s classes. Gets me moving and doing things I never thought I would like pull ups. Staff are always willing to help

Risposta di PureGym UK - Llantrisant
Had a class with Flynn today and I must say he was excellent

Risposta di PureGym UK - Llantrisant
What made my experience with puregym has been amazing,it goes from the PTs being incredibly supportive and nice to other people helping you on the machines when you don’t have to a clue what your doing! I’ve only been going for a few weeks but this place is amazing!

Risposta di PureGym UK - Llantrisant
Very easy to complete all the information that was required.
Booking classes no issues.
Information sent on email very helpful.
Loved the immediate welcome to the Induction from Cameron.

Risposta di PureGym UK - Llantrisant

Risposta di PureGym UK - Llantrisant
I signed up to pure gym
Just required access for the lift to use the machines which are upstairs as I have had knees and stairs are difficult! cane back told me I needed an induction as it assumed I was wheelchair user tried to book an induction told me I didn’t need one tried to use my pin wouldn’t let me , daughter spoke to person in gym they assess me and let me in wouldn’t Kat me use my pin to use the lift to come back down ! Then had a message telling me my membership has been suspended tried to contact said reply within 12hrs 28hrs later still no reply not a very good service !

Risposta di PureGym UK - Llantrisant
I am very happy with my experience from the gym. I enjoy the classes most of all, this is where I get most out of the gym. I also have pt sessions with Kristian who is very knowledgable at what he is teaching me. Very easy to get along with

Risposta di PureGym UK - Llantrisant
Staff are supportive and encouraging. PureGym llantrisant has become an invaluable part of my lifestyle.

Risposta di PureGym UK - Llantrisant
It has everything you need for any routine you may be doing. Great staff, clean and not overcrowded. The other members are kind and supportive. Overall great atmosphere and availability. Personal trainers are great and a lot of decent classes available. The only draw back can be parking at certain times of the week and day because it’s in a retail park but it’s not an obstacle faced often.

Risposta di PureGym UK - Llantrisant
I recently used this gym as a new wheelchair user, but unfortunately, my experience was nothing short of awful. From the moment I arrived, the disabled lift wasn’t working. When I entered the pin, the door wouldn’t open. I asked the only staff member downstairs for help, and his response was, “I’m with a client, can you ask the guy upstairs?” Thankfully, his client insisted he help me, and he eventually opened the lift using his own code.
The lift itself is extremely difficult for a wheelchair user to operate alone, and I had to ask for help to get back down, as once again, my pin code didn’t work. To make matters worse, the toilet is upstairs, so I had to go through the whole process a second time. This gym is absolutely not accessible for disabled people—during unstaffed hours, a wheelchair user wouldn’t even be able to access the toilet! Other PTs helped me by using their own code to make the lift work but were laughing about the fact that it isn’t fit for purpose, as the door is so heavy that I couldn’t open it myself. They didn’t seem to understand why the lift wouldn’t work with my pin code.
After this humiliating experience, my partner emailed head office. They responded by saying I needed an induction to use the lift, which I’m happy to do. However, when I contacted the Llantrisant branch to schedule an induction after 5pm (as I work 9-5), I was told it had to be before 4pm since managers aren’t available after 5pm. If I wanted a weekend induction, I’d have to wait for a distant future date.
I’m really upset and embarrassed by this whole situation. This gym is far from accessible, and I wouldn’t recommend it to any disabled person. A truly terrible experience.

Risposta di PureGym UK - Llantrisant

Risposta di PureGym UK - Llantrisant
I went to visit my local gym and asked lots of questions to make sure it meets my needs. Very easy to join. Downloaded the app too.

Risposta di PureGym UK - Llantrisant
So easy to set up. Went to local pure gym to have a look and we was so welcomed by manager, he explained everything clearly and how it all works. We felt listened too and this made the world of difference on making our decision to join. Joined up as a couple.

Risposta di PureGym UK - Llantrisant
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.