Nice gym, good equipment but very frustrating when it's busy and benches/machines are being occupied by people on their phones!
L'azienda ha risposto
Sede
Cambia sedeSpring Wharf, Roseberry Place, BA2 3BW Bath, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
A fantastic gym with a large selection of equipment. It's absolutely fabulous when it's quiet at the weekends or during the holidays. My biggest complaint is that it gets insanely busy in the eve... Leggi di più
L'azienda ha risposto
I’ve been going to this gym for a few years and although it can be busy like any gym, I find the staff helpful and welcoming which is one of the main reasons I’ve never considered leaving for another... Leggi di più
L'azienda ha risposto
Good atmosphere and relaxed vibe. Never gets too busy. Music could be a notch lower and temperature control a bit less warm.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su PureGym UK - Bath Spring Wharf
Scritti dall'azienda
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informazioni di contatto
Spring Wharf, Roseberry Place, BA2 3BW, Bath, Regno Unito
3,8
Molto buono
43 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Nice gym
Nice gym, good equipment but very frustrating when it's busy and benches/machines are being occupied by people on their phones!
26 settembre 2025
Risposta di PureGym UK - Bath Spring Wharf
Hi there - Thanks for taking the time to leave this review! We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time. Thanks, PureGym
Clean and complete facilities
3 settembre 2025
Risposta di PureGym UK - Bath Spring Wharf
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Easy to follow …
Pure gym was helpful and made it very easy to join and navigate through the process.
1 luglio 2025
Risposta di PureGym UK - Bath Spring Wharf
Hi Terry - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Good atmosphere and relaxed vibe
Good atmosphere and relaxed vibe. Never gets too busy. Music could be a notch lower and temperature control a bit less warm.
10 gennaio 2025
Risposta di PureGym UK - Bath Spring Wharf
Hi Olaf - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Risposta di PureGym UK - Bath Spring Wharf
Hi Paulina-Loreta. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
With regards to equipment we always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.
If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Not nearly enough machines
As the title suggests there aren’t nearly enough machines or spaces in the gym. Every time I go no matter what time the machines are all taken up by people with more often than not ques forming for the machines. It seems practically pointless to be signed up for the gym when I feel like I have to wait 30 minutes in between each use of a machine. It’s awful.
25 novembre 2024
Non scritta su invito
Risposta di PureGym UK - Bath Spring Wharf
Hi Morgan - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
Risposta di PureGym UK - Bath Spring Wharf
Hi Joy! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are really happy to see you enjoy using the gym! Is there anything you feel we could improve on? Thanks, PureGym
Lovely gym
Lovely gym, a wide range of equipment and the app is very helpful. The only bad thing I have to say it staff shortages on weekdays and no staff on weekends
26 ottobre 2024
Non scritta su invito
Risposta di PureGym UK - Bath Spring Wharf
Hi Daisy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Risposta di PureGym UK - Bath Spring Wharf
Hi Harvey. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
the are good staff and nice places to…
the are good staff and nice places to work out
12 agosto 2024
Non scritta su invito
Risposta di PureGym UK - Bath Spring Wharf
Hi Nick! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
There should be more disinfectants…
There should be more disinfectants stationed everywhere. Especially where mats would be used.
29 luglio 2024
Risposta di PureGym UK - Bath Spring Wharf
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym
Really good club
11 aprile 2024
Non scritta su invito
Risposta di PureGym UK - Bath Spring Wharf
Hey Isa - That's awesome to hear and thanks for the 5* review!
Thanks, PureGym
I paid my membership fee on 31 march
I paid my membership fee on 31 march. At that time due to some technical issue on website I couldn’t apply promo code for zero joining fee. It’s so unfair to me that I had to pay 15 pound due to glitch on website.
30 marzo 2024
Risposta di PureGym UK - Bath Spring Wharf
Hi there. Thanks for taking the time to leave this review, but we are sorry to see it's 1 star.
Our latest ZEROJF offer started on 01/04/24, and will end on 08/04/24.
To discuss further please reach out to Member Services, via or email or through one of our social channels. Thanks, PureGym.
Risposta di PureGym UK - Bath Spring Wharf
Hi there, thank you for the 5* review, it's great to hear his feedback!
Richard, PureGym
A fantastic gym with a large selection…
A fantastic gym with a large selection of equipment. It's absolutely fabulous when it's quiet at the weekends or during the holidays.
My biggest complaint is that it gets insanely busy in the evenings when the students are around (which is understandable as it is near to lots of student accommodation). Sometimes I step into the gym and it seems like a waste of time even going, because every single piece of equipment is busy. It gets especially ridiculous when there are classes going on around 5pm, so the studio and other area are closed. Perhaps PureGym should set a limit for the amount of people in the gym at one time? Or limit the memberships for each gym?
It's great apart from the busy-ness though. Thanks!
20 dicembre 2023
Risposta di PureGym UK - Bath Spring Wharf
Hi Daniella. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
All cleaning equipment has been removed from Pure Gym branches. Results are predictably manky.
Got a day pass to test this place out as on the hunt for a new gym, and glad I did. No cleaning gear to wipe down the machines anywhere - no spray, no blue roll, absolutely nothing - so the machines were caked in congealed sweat, hand/fingerprints, sweat drops, the works. Upon a quick look at Twitter, it seems Pure Gym have become the first U.K. gym to intentionally want their gyms to be grim, on the basis that they’re too cheap to pay for basic cleaning amenities, despite the company having a £300 million turnover, an £805 million refinancing completed last year, and plans to ‘expand significantly’.
Might want to focus on putting cleaning stations back in your gyms to retain your core membership, before you start trying to open new branches.
22 dicembre 2023
Non scritta su invito
Risposta di PureGym UK - Bath Spring Wharf
Hi Ethan, thanks for leaving us this review. We appreciate and value our member feedback.
PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.
Thanks, PureGym
Why was the cleaning station on the…
Why was the cleaning station on the first floor removed?>
22 dicembre 2023
Risposta di PureGym UK - Bath Spring Wharf
Hi Philip, thanks for leaving us this review. We appreciate and value our member feedback.
PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.
Thanks, PureGym
Equipment left on floor
Equipment left on floor. Gym very dirty with water bottles and tissue all over the floor. Music way to loud when staff around.
However on the plus the sink downstairs was working after 12 weeks of being out of order
21 dicembre 2023
Risposta di PureGym UK - Bath Spring Wharf
Hi Gary. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Great staff, need more variety of classes in the evening
Great staff, very motivational.
Would like more consistent variety of classes in the evening.
15 ottobre 2023
Risposta di PureGym UK - Bath Spring Wharf
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Wanted a refund for my 2nd month…
Wanted a refund for my 2nd month membership since I am no longer able to go to the gym since I paid for it and wasn’t able to cancel on time. However, instead of giving a refund to the customer you would rather eat up all the money. Good way to keep up your business.
15 ottobre 2023
Risposta di PureGym UK - Bath Spring Wharf
Hi there, thanks for leaving us this review. We are sorry to see this is 1 star.
As per the terms and conditions, all direct debit payments are non-refundable. It is the members responsibility to ensure their direct debit has been cancelled at least 4 working days before payment is due. We can only apologise for any inconvenience caused.
Thanks PureGym
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.