Purchased four tyres and wheel alignment online with good discounts . Fitting was available 1 hour after purchase. When I arrived at protyre I was told an estimated time for Fitting which was spot on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I was booked in to have my tyres done through my lease company. The lease companies organisation was terrible. The pro tyre team were so patient and kind. They could have cancelled the booking (given... Leggi di più
L'azienda ha risposto
Easy Booking Process and works well. I arrived exactly on time for appointment, but had a to wait as they were running late. Work to be done was a Wheel Alignment & A/C check. All work was completed w... Leggi di più
This was my first time using Protyre, and I was very impressed. I had my car serviced and MOT done, and the service was excellent from start to finish. John was welcoming, friendly, and incredibly hel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gommista
- Negozio di freni
- Negozio di batterie per auto
- Centro revisioni per auto
- Servizio auto
- Servizio di assetto ruote
Informazioni su Protyre Autocare - Caterham
Scritti dall'azienda
Scritti dall'azienda
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informazioni di contatto
407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, Regno Unito
- 01883 348609
4,7
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service.
My dealings from start to finish with everyone involved cannot be faulted.
Recommend Caterham branch.
15 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Did the job and the people are friendly.
15 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Risposta di Protyre Autocare - Caterham
Hello Mr Would,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Top of the class
Fully explanation of work to be done, time to complete and bottom line cost
13 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre are a great firm and the staff…
Protyre are a great firm and the staff are very friendly. I would recommend them to everyone I know, a pleasure doing business with them
10 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Frank,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
tyres
what I found with my experience at Protyre was that I was treated with respect, and nothing was to much trouble.
8 luglio 2026
This was my first time using Protyre
This was my first time using Protyre, and I was very impressed. I had my car serviced and MOT done, and the service was excellent from start to finish. John was welcoming, friendly, and incredibly helpful. He explained everything clearly and provided outstanding customer service, making the whole experience smooth and stress free. I highly recommend Protyre and will definitely be returning. Thank you, John, and the team!
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Mr Cirstean,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service!
Took my car in for an MOT and a service, very friendly and attentive gentleman at the front desk, he kept me informed on the progress of my service and when it would be ready for collection. A very easy and efficient service, thank you!
4 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Lola,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Risposta di Protyre Autocare - Caterham
Hello Jibin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Was a good experience feels like you…
Was a good experience feels like you need to have a long relationship to get a good deal
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that you had a good experience overall with our team. However, we are sorry to learn that you felt the best deals may be reserved for long-standing customers.
At Protyre, we aim to provide great value and service to all customers, whether they are visiting us for the first time or have been with us for many years. We appreciate your comments and will share your feedback with the relevant team, as customer insights help us continually improve.
Thank you again for your review and for highlighting the positive experience you received.
Kind regards,
Kayleigh
Customer care
Very professional service and extremely…
Very professional service and extremely helpful.
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great customer service wether on the…
Great customer service wether on the phone or in person
Very happy.
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
great team & flexible when needed
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
John was polite and helpful
John was polite and helpful, that's the two main curtises you need from a company manager , a good service, aircon re gas is working again , although it only needed a top up of gas " John found the problem, a faulty relay from the air-conditioning unit , he used a working relay from the headlight washer to fix the problem, i have bought another relay £7 John said he would fit it for me free of charge next time im passing by, his fair the total for the aircon fix was £120 so £80 part re gas and diagnostics £40 to find faulty air con relay , all in all a good service " and im Cool " .
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Mr Hart,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service, extremely polite and courteous staff and speedy, professional work.
I will certainly use them again!
8 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Mike,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Poor manger
I was in with my daughter in law and was shocked to see who I was told was the assistant manager in workshop working away struggling to stand and walk. I approached him and asked if he was ok . He was polite, chirpy and can see from his face he was in extreme pain he said due to an over load of work he had to help out to ease the work load from the staff. He was non stop despite hanging onto rails and doorway. Is this acceptable practice to over load your staff to the point they can't walk.
30 giugno 2026
Non scritta su invito
Risposta di Protyre Autocare - Caterham
Dear Harley Ingram,
Thank you for taking the time to raise your concerns.
We would really like the chance to look into this matter further, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the your registration and best contact number, a team member will be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Poor management
My friend took car in for in puncture repair, the man on front desk was polite and got her in straight away. He explained she needed new tyre as she had run it flat. And said the others were on 4-5mm and said to get them done in few weeks as she only does school runs in this car.
Then the manager who was quite rude and scared my friend by saying tyres are dangerous and illegal. So we went to 2 other garages and the tread was 4 mm on lowest point. The man behind counter did come outside and said the tyres are legal. I'm sorry but due to the forceful and scare tactics from the manager we will not be returning which is a real shame as until he was Involved the whole service was great. I believe it was Pete and Nathan who were very helpful despite the managers pushing and trying to take advantage of a woman being in a garage thinking we are clueless.
3 luglio 2026
Non scritta su invito
Risposta di Protyre Autocare - Caterham
Dear Hayley,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Had an MOT here
Had an MOT here. Was kept informed throughout and the car was back to me in a couple of hours. All problems sorted quickly and reasonably priced.
6 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello,
Thank you for leaving us a 5 star review. We are delighted to hear that you were kept informed throughout your MOT and that your car was returned to you promptly by the team in centre. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Very friendly staff
Very friendly staff. I always bring my car here for servicing and MOT. I've never had any reason for complaint.
6 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Gillian,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Professional
Professional, approachable, listened without trying to sell, gave advice and friendly. Great service and products.
3 luglio 2026
Risposta di Protyre Autocare - Caterham
Hello Mr Thornby,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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