Protur Hotels Recensioni 

We have just come back from an 11 night stay at Protur Alicia in Cala Bona. The hotel was in an excellent location with stunning views. Clean and modern. However if you wanted a sunlounger you needed to be up by 7 am and we even witnessed towels being put out the night before. Then there was the food !!!! Half board, breakfast was tasteless the eggs were sloppy and waterey and the sausages and bacon were luke warm. Same with evening meal nothing kept hot all luke warm or cold. Vegetarian option
SALAD. I was ill twice and my husband once. We complained to hotel and rep. Waste of time. We went out to eat which cost us more money. Lots of people were saying how bad the food was. Would never go to this hotel again as don't enjoy being ill when we have paid alot of money. Tried to email the hotel once we were home but twice my email came back as message blocked. Glad to be home.

We went to Protur Safari Park and just to start with, we started our 11 day experience being excited for our first abroad holiday in 4yrs. However, the food standards quickly turned from good to poor with the food being extremely cold and even the eggs were either undercooked or overcooked. Furthermore, there was a large variety of food but it was roughly the same selection each day.

There are also lots of different problems like the reception staff incorrectly informing us about times for when places shut and open on site and were rude and had a I don’t care attitude. Such as the minigolf saying it shuts at 11 and when we get there at 10:15 to play, they say it shut at 10. Also, they said the same thing for the breakfast in the morning on our last day saying it opens at 4 but when we got there at 7AM we had to wait 40mins for them to put the food out. In a different scenario, we then booked a taxi and when it didn’t come after 20mins after it was supposed to come, they said it may come or not. Instead of not caring, do your job properly and solve the problem. We ended up waiting an hour extra after it was supposed to come.

Another problem was the rooms. They were a 6/10 at best. The beds were like sleeping on concrete and the showers don’t have a shower mat and are very slippery which could lead to serious injury. Also, the cleaners were useless not washing the balcony, changing bed sheets, and didn’t give fresh towels. Furthermore, the rooms didn’t have full length mirrors so you didn’t know what you would look like before you go out.

Another problem was the broken fire alarm outside our room. At 4 o’clock, 6 o’clock in the morning and many times a day it repeatedly went off. They would say they would do something about it. However, they never did.

Another problem, was the price of the water park and classing a 13yr old as an adult! That’s ridiculous. If it’s “all inclusive”, then why not make the water park free as it’s only got 2 slides and the other one is for children under 5 max.

Now that’s out of the way, overall the pools were nice and the hotel itself is in a great area for going to various restaurants. Personally, I would recommend the kings head as it’s very warming and does karaoke 1-2 times a week and has a family environment.

The night-time entertainment at the hotel was really poor. However, the daytime entertainment is really good having sports available to play throughout the day and the animation team are very kind.

Stayed at the Protur Atalaya in Cala Millor for 10 nights.
Brilliant location, wonderfully clean and spacious and well presented and modern. Would stay here again if ever back in Cala Millor. Staff are so knowledgable and friendly, many thanks!

My Family and I arrived at the Protur Roqeutas Hotel & Spa on the 5th May 2022. We all found the Hotel clean and the staff very welcoming. The food in the restaurant was lovely, plenty of chose and high quality. The waiter service was excellent, nothing was to much trouble. All areas of the Hotel were immaculate. We didn’t want for anything. The rooms were very spacious and clean and the beds were very comfortable. A special mention to the Manager of customer relations Juan, who would always seek you out and have a friendly chat and check everything was ok. He was very helpful with any request we had and nothing was too much trouble for him. We will definitely be going again next year.
Thank you to all the staff.

Guter Service und reichlich Freizeit Aktivitäten, sowie tolles essen, die anlagen sind allesamt gepflegt und sauber, die Pools schön angelegt.

Protur Roquetas Hotel & Spa

Service, service og atter service

Tjek in sent fredag aften blev vi tilbudt sen buffet i restauranten, mens kufferterne blev båret op på værelset.

Næste dag skiftede vi værelse for at få en lidt bedre udsigt mod børnenes Splash Pool World i stedet for nabo hotellet. Ingen problem selv om hotellet var næsten fuld booket.

Pool området var fyldt - men på ingen måder crowdy, så vi følte på intet tidspunkt, at vi bare lå i et kæmpe lag.

All inclusive var traditionel til morgenmad og frokost. Begge dele kunne indtages i både restaurant og poolbar, hvis man kom lidt sent op. Aftenbuffeten var varieret, selvom der også var gentagelser.

Hotellets personale viste hele vejen i gennem service og altid smilende.

Kan kun anbefales - og vi kommer sikkert tilbage :)

As a disabled person, trying to tick all the boxes when looking for a holiday, is never that easy, yet now I have found Protur hotels, I honestly found I found the a company that really understands, just how much reassurance disabled people need when looking for a holiday. We were lucky to book the Bonamar hotel July 17, and as a wheelchair user I had a fantastic two weeks as the hotels lifts to all floors and a lift down to the dining room, being a adult only help a great deal, as the there is no worry’s about being bumped, as falling over is a major concern.
I have just booked another two week in October this year and already received a phone from the Bonamar after I email them, such great customer service,
More information on the Protur Bonamar can be found on the TUI web site