Protek Warranty Recensioni 

79
TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Maisie has been fantastic from start to finish. From the moment we got our initial quotation, to recently extending our site insurance, she has been so helpful, knowledgeable and efficient.if only oth... Leggi di più

Valutata 2 stelle su 5

Protek have been highly recommended for their products and competitive prices. We insured with them for the first time last year [which was a struggle in itself], and wanted to renew. As our circumsta... Leggi di più

Valutata 5 stelle su 5

As we had to sell our new build home not long after completion we found ourselves with several issues to resolve with our existing warranty. It took some time (not down to Protek) to work through thes... Leggi di più

Valutata 5 stelle su 5

I searched, ad nauseum, for site insurance for my new build. I am a rookie and wanted to talk to a REAL person but most companies insisted I complete online. Protek was recommended in a Fb self build... Leggi di più

Dettagli dell'azienda

  1. Compagnia assicurativa
  2. Agenzia di assicurazioni

Scritti dall'azienda

Protek is an established structural warranty and construction insurance provider. In today’s fast changing construction sector we recognise that not all projects are delivered the same way. This is why we provide solutions for new build, regeneration and permitted development projects that really work. We strive to deliver great customer service from the initial contact with the developing entity all the way through the purchase completion and throughout the period of cover. So whether its a self-build or multi-million pound development, we have the product solutions you are looking for backed by great customer service.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

79 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(79)

12 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We recently needed a policy for a self…

We recently needed a policy for a self build zone , it was a high end build , we struggled with other companies not covering what we needed which was very stressful ,
We then called protek and had the pleasure of Aaron picking the phone up who was in 2 words bloody brilliant 🤩.. he made the transaction easy and with such professionalism…

Thank you

David & Geraldine

27 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Resolution of difficult RFI

Felicity did a great job of helping to resolve an outstanding RFI as part of our structural warranty inspections. She was able to offer sound advice on how best to approach closing the RFI with a very calm and practical approach. It was also a very timely response!

2 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Responsive and helpful

Very quick at actioning my stage release certificate and promptly responded to all requests asked of them. Felicity Kindly helped save us some money also by combining stage releases certificates. Used them for structural warranty and site insurance.

15 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Protek warranty great service

Hi, after completion of a self build, we found that we needed a warranty, unfortunately, I hadn’t placed one at the beginning as it would of been much cheaper, but Patric Lee at protek, was fantastic, very knowledgeable and I could always contact him, all in place and very happy.

1 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

3rd party surveyors who are a joke

they are using 3rd party surveyors who are a shambles. Between them, the surveyor gives you a call, don't discuss any detail as to what they want to see and to get the timings right. The more astute of you will figure out that it is a money making scheme. They will try and make a case for repeated visits and then this ends up exceeding the minimum number of visits you initially paid with Protek...SO MAY IN FACT COST YOU MORE THAN ANOTHER PROVIDER. avoid this company

16 luglio 2023
Non scritta su invito
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Risposta di Protek Warranty

Thank you for your review, all feedback is very important to us, and we are sorry to hear that your experience has not been a good one.  As you can hopefully see from our other reviews, your situation is the exception and far from our usual standards.  May we request that you contact our Customer Service Team with your comments and concerns to allow us the opportunity to resolve any issues as quickly as possible.

Valutata 5 stelle su 5

I am new to the 'self-build' world

I am new to the 'self-build' world. My Architect suggested that the extra protection a Warranty would offer was a wise choice. Holly was very helpful and patient with my lack of knowledge and explained how the process worked. Excellent service for a newcomer.

14 giugno 2023
Non scritta su invito
Valutata 4 stelle su 5

a little bit of peace of mind!

Felicity and Jack, on the customer service team, were extremely helpful, especially as our build was a challenging, non standard construction. There were a few problems along the way but Felicity in particular was very prompt with answers and solutions for us.
It took a while to get sorted and we were not always on the same page as the surveyor on site, but we got there in the end. Warranty is now in hand - a little bit of peace of mind!

13 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

New Build House Warranty

We are very happy with the service we had to obtain a warranty on our new build house from Protek .
Phoning with queries to Felicity I can only say this young lady is exceptional!
Fantastic communication skills always happy and cheerful but also very professional .
This makes such a difference !
Felicity was more than helpful explaining about certifications we needed to obtain for the warranty, nothing was to much trouble.
Many thanks to all at Protek .

12 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

I'm very pleased to have discovered Protek Site Insurance. I now have peace of mind that my building is covered during the renovation process. Holly Collins, who dealt with my enquiry, was super helpful and communicated my options very well. This made the insurance cover process as simple as possible. I would highly recommend Protek insurance and would like to thank Holly and the Self-Build Team who help set this up for me. Much appreciate.

15 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

It wasn't painful to buy

I made many calls to Protek to ensure i understood the information, each time i spoke to Elly Scott. She was great and took the time to explain various details.

9 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Felicity Saunders was exceptional.

Felicity Saunders was exceptional.
There were a number of issues in obtaining the warranty caused in the main by a third party Building Control provider that had been dragging on for months but within a week of Felicity taking personal control everything was sorted.
I can’t thank her enough.

11 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Felicity was extremely helpful

Felicity was extremely helpful, supportive and efficient throughout our dealings with Protek. We have always found Protek to provide a very professional service. Very happy all round.

10 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

I have always found Protek a highly efficient company to work with

I have always found Protek a good company to work with. From quotation and the start of a new project to managing the paperwork during the build. It is always a stressful time getting everything ready to sign off a new build however Protek has never failed in getting the paperwork to me to match my deadlines. I higher recommend and cannot fault their service over the 4 years we have worked together.

18 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

5 Star Service!

My business use Protek Warranty for all of our new builds, their service is never anything other than fantastic. Felicity Saunders in the Customer Service Team always goes above and beyond to make sure the Completion Cover Notes are sent out on time avoiding any stress from our end.

Thank you Protek!

16 dicembre 2022
Non scritta su invito

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