Maisie has been fantastic from start to finish. From the moment we got our initial quotation, to recently extending our site insurance, she has been so helpful, knowledgeable and efficient.if only oth... Leggi di più
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Protek have been highly recommended for their products and competitive prices. We insured with them for the first time last year [which was a struggle in itself], and wanted to renew. As our circumsta... Leggi di più
As we had to sell our new build home not long after completion we found ourselves with several issues to resolve with our existing warranty. It took some time (not down to Protek) to work through thes... Leggi di più
I searched, ad nauseum, for site insurance for my new build. I am a rookie and wanted to talk to a REAL person but most companies insisted I complete online. Protek was recommended in a Fb self build... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Protek is an established structural warranty and construction insurance provider. In today’s fast changing construction sector we recognise that not all projects are delivered the same way. This is why we provide solutions for new build, regeneration and permitted development projects that really work. We strive to deliver great customer service from the initial contact with the developing entity all the way through the purchase completion and throughout the period of cover. So whether its a self-build or multi-million pound development, we have the product solutions you are looking for backed by great customer service.
Informazioni di contatto
2 Enterprise Way, Edenbridge, Kent , TN8 6HF, EDENBRIDGE, Regno Unito
- 0333 456 0404
- customerservice@protekwarranty.co.uk
- www.protekwarranty.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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We are a small housing developer and…
We are a small housing developer and always use Protek. We find their team most helpful and efficient. Highly recommended
We recently needed a policy for a self…
We recently needed a policy for a self build zone , it was a high end build , we struggled with other companies not covering what we needed which was very stressful ,
We then called protek and had the pleasure of Aaron picking the phone up who was in 2 words bloody brilliant 🤩.. he made the transaction easy and with such professionalism…
Thank you
David & Geraldine
Resolution of difficult RFI
Felicity did a great job of helping to resolve an outstanding RFI as part of our structural warranty inspections. She was able to offer sound advice on how best to approach closing the RFI with a very calm and practical approach. It was also a very timely response!
Responsive and helpful
Very quick at actioning my stage release certificate and promptly responded to all requests asked of them. Felicity Kindly helped save us some money also by combining stage releases certificates. Used them for structural warranty and site insurance.
Protek warranty great service
Hi, after completion of a self build, we found that we needed a warranty, unfortunately, I hadn’t placed one at the beginning as it would of been much cheaper, but Patric Lee at protek, was fantastic, very knowledgeable and I could always contact him, all in place and very happy.
3rd party surveyors who are a joke
they are using 3rd party surveyors who are a shambles. Between them, the surveyor gives you a call, don't discuss any detail as to what they want to see and to get the timings right. The more astute of you will figure out that it is a money making scheme. They will try and make a case for repeated visits and then this ends up exceeding the minimum number of visits you initially paid with Protek...SO MAY IN FACT COST YOU MORE THAN ANOTHER PROVIDER. avoid this company

Risposta di Protek Warranty
I am new to the 'self-build' world
I am new to the 'self-build' world. My Architect suggested that the extra protection a Warranty would offer was a wise choice. Holly was very helpful and patient with my lack of knowledge and explained how the process worked. Excellent service for a newcomer.
a little bit of peace of mind!
Felicity and Jack, on the customer service team, were extremely helpful, especially as our build was a challenging, non standard construction. There were a few problems along the way but Felicity in particular was very prompt with answers and solutions for us.
It took a while to get sorted and we were not always on the same page as the surveyor on site, but we got there in the end. Warranty is now in hand - a little bit of peace of mind!
New Build House Warranty
We are very happy with the service we had to obtain a warranty on our new build house from Protek .
Phoning with queries to Felicity I can only say this young lady is exceptional!
Fantastic communication skills always happy and cheerful but also very professional .
This makes such a difference !
Felicity was more than helpful explaining about certifications we needed to obtain for the warranty, nothing was to much trouble.
Many thanks to all at Protek .
Highly recommend
I'm very pleased to have discovered Protek Site Insurance. I now have peace of mind that my building is covered during the renovation process. Holly Collins, who dealt with my enquiry, was super helpful and communicated my options very well. This made the insurance cover process as simple as possible. I would highly recommend Protek insurance and would like to thank Holly and the Self-Build Team who help set this up for me. Much appreciate.
It wasn't painful to buy
I made many calls to Protek to ensure i understood the information, each time i spoke to Elly Scott. She was great and took the time to explain various details.
Felicity Saunders was exceptional.
Felicity Saunders was exceptional.
There were a number of issues in obtaining the warranty caused in the main by a third party Building Control provider that had been dragging on for months but within a week of Felicity taking personal control everything was sorted.
I can’t thank her enough.
Felicity Saunders went above and beyond…
Felicity Saunders went above and beyond to help me get the last few niggly things sorted. It was such a refreshing thing to feel treated like a person not just a house ! x thanks
Felicity Saunders was exceptional
Felicity Saunders was exceptionally helpful. She always dealt with emails very promptly and efficiently. Felicity made the process stress-free. We are very grateful for being able to deal with Felicity.
Felicity was extremely helpful
Felicity was extremely helpful, supportive and efficient throughout our dealings with Protek. We have always found Protek to provide a very professional service. Very happy all round.
Fantastic service from Protek
Fantastic service from Protek. I have been working with them recently on a number of projects and can't fault the service.
I have always found Protek a highly efficient company to work with
I have always found Protek a good company to work with. From quotation and the start of a new project to managing the paperwork during the build. It is always a stressful time getting everything ready to sign off a new build however Protek has never failed in getting the paperwork to me to match my deadlines. I higher recommend and cannot fault their service over the 4 years we have worked together.
Such a good company
Such a good company. Very responsive, always answered the phone and helped with any questions. Documents came through ahead of schedule.
Thanks
Have used Protek for a number of years…
Have used Protek for a number of years and always found them a pleasure to deal with.
5 Star Service!
My business use Protek Warranty for all of our new builds, their service is never anything other than fantastic. Felicity Saunders in the Customer Service Team always goes above and beyond to make sure the Completion Cover Notes are sent out on time avoiding any stress from our end.
Thank you Protek!
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