I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... Leggi di più
L'azienda ha risposto
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... Leggi di più
L'azienda ha risposto
We recently purchased a wok pan and a few smaller kitchen items from the ProCook store in Wembley Outlet, and we’re really pleased with our experience. The customer service was excellent—friendly, hel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, Regno Unito
4,6
Eccellente
414 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
great service !!!
Vic, who assisted me in store was knowledgable and helpful ensuring I bought all the things I needed
31 maggio 2025
Risposta di ProCook - Wembley
We're glad you found our team member to be so helpful and knowledgeable. Thanks for your feedback!
The lady called Salwa was fabulous in…
The lady called Salwa was fabulous in terms of explaining about everything and polite.
23 maggio 2025
Risposta di ProCook - Wembley
We're happy to hear that you found the explanation helpful and appreciated the politeness. Thank you for your positive feedback.
Risposta di ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff were friendly and helpful.
27 maggio 2025
Risposta di ProCook - Wembley
We appreciate your feedback! We're happy our staff was friendly and helpful.
Good quality material utensils .
24 maggio 2025
Risposta di ProCook - Wembley
We're so happy to hear you like the quality of our material utensils. Thanks!
It as my first time buying pro cook…
It was my first time buying pro cook product's the sale assistant was wonderful i will be coming back to the store and telling my friends about the shop.
19 maggio 2025
Risposta di ProCook - Wembley
We're delighted you had a wonderful first experience with our products and that our sales assistant was so helpful. We appreciate you sharing your positive feedback and look forward to your return!
Thank you for your excellent service.
6 maggio 2025
Risposta di ProCook - Wembley
Thank you for your kind words! We're delighted to hear you enjoyed our service. Your feedback means a lot to us.
The assistant was very helpful
The assistant was very helpful, and the knives I brought are great
1 maggio 2025
Risposta di ProCook - Wembley
Thank you for your kind review! We're so pleased to hear that you found our assistant helpful and that you're happy with your new knives. We strive to provide excellent customer service and a wide selection of high-quality products. We appreciate you taking the time to share your positive experience.
Great employees
The teller went out of his way to find what I needed. The final product is of good quality.
26 aprile 2025
Risposta di ProCook - Wembley
We appreciate you taking the time to share your experience. We're glad to hear that you had a positive interaction with our team member and that you were satisfied with the final product.
Procook bad delivery experience
I have visited the Wembley designer outlet on 18th April 25 and purchase the sets of 6 items for our family for Easter. The store sales girl assured me that the order will be delivered at home address free of cost as the items were heavy in weight i agreed to their proposal of free delivery for next day that is 19th April 25 so our family will have the set to use and cook our easter lunch and dinner But to my bad luck order did not get delivered and i was ashamed infront of my family as the order they schdeule to delivery on tuesday 22nd April 2025 and there was no option i have to spend additional £75 and purchase some low cost set for the family
Please dont accept free delivery from Procook as they dont have proper delivery system in place.
I did call procook to inform the inconvenience cause and the customer sales informed me that they will pass on the query to the store manager and assured i will be compensated but so far no reply from Procook
I will never buy from Procook they just give brand name but customer satisfication very very poor
18 aprile 2025
Non scritta su invito
Risposta di ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Young girls who didn’t want to help…
Young girls who didn’t want to help that much couldn’t bother coming out the counter to show Easter labels. Look it was so much effort for them to work. Not good customer services there. They need to be train again.
18 aprile 2025
Risposta di ProCook - Wembley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Risposta di ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The male staff very helpful
The male staff very helpful, professional and able to offer very useful advice which helps me pick the right appliances.
14 aprile 2025
Risposta di ProCook - Wembley
Thank you for your kind review! We are delighted to hear that you found our staff member helpful, professional, and able to provide useful advice. We strive to provide our customers with exceptional service and are thrilled that we were able to help you choose the right appliances for your needs. We appreciate you taking the time to share your positive experience.
Risposta di ProCook - Wembley
We appreciate your kind words! We're thrilled to hear that you're pleased with the quality and design of our product. Your feedback is invaluable to us as we strive to create exceptional experiences for our customers.
Risposta di ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Risposta di ProCook - Wembley
We appreciate your kind words and are glad to hear you found our service professional and helpful.
they are people with exceptional service
13 aprile 2025
Risposta di ProCook - Wembley
Thank you for your kind words! We're so pleased to hear that you appreciate our team's exceptional service. Your feedback means a lot to us.
The seller was really pleasant and…
The seller was really pleasant and helpful and I love your products
8 aprile 2025
Risposta di ProCook - Wembley
Thank you for your kind words! We're so happy to hear that you found our seller pleasant and helpful and that you love our products. We strive to provide excellent customer service and ensure our team is well-versed in our offerings. We appreciate you taking the time to share your feedback.
I recently purchased the pots
I recently purchased the pots, have only used them a few times, and for now I am happy with them. They are very easy to use, but I hope I will be happy in the long run.
3 aprile 2025
Risposta di ProCook - Wembley
Thank you for your review and for sharing your initial experience with the pots. We appreciate your feedback and are glad to hear that you're finding them easy to use. We hope you continue to enjoy them for many years to come.
Good price, good quality
Friendly and helpful staff
A wide variety, reasonable prices...
5 aprile 2025
Risposta di ProCook - Wembley
Thank you for your positive review! We appreciate you recognizing the friendliness and helpfulness of our staff. We're also glad you found a wide variety of items at reasonable prices. We strive to provide a great shopping experience for all our customers.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.