Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Leggi di più
L'azienda ha risposto
Sede
Cambia sede2-3 Pydar Street, TR1 2AR Truro, GB
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Scopri cosa dicono le persone
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Leggi di più
We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range.... Leggi di più
L'azienda ha risposto
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
2-3 Pydar Street, TR1 2AR, Truro, Regno Unito
4,9
Eccellente
963 recensioni
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Le persone hanno visualizzato anche
The shop assistant was really polite…
The shop assistant was really polite and helpful without being intrusive.
3 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Lovely shop but snooty staff
Lovely shop with everything the home cook needs. However, I found the staff a bit snooty! I bought an oil sprayer and when the assistant asked which oil I used and said olive, she asked where I bought it from and when I said a supermarket she was very dismissive. Put’s me off going there again!
1 maggio 2026
Risposta di ProCook - Truro
We are really sorry to read this and will pass your comments on to the store.
The staff where very knowledgeable and…
The staff where very knowledgeable and very friendly and dealt with my request would recommend a visit again
29 aprile 2026
Excellent service
Excellent service. Item demonstrated really well. Very friendly & helpful staff. They even gave our dog a treat! Highly recommend.
22 aprile 2026
Risposta di ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received excellent service and found our staff friendly and helpful.
Really helpful and fun sales assitant…
Really helpful and fun sales assitant who helped us find exactly what we wanted.
22 aprile 2026
Risposta di ProCook - Truro
We appreciate you sharing your experience! We're so glad to hear that our sales assistant helped you find what you wanted and that you had fun shopping with us.
Excellent staff memeber
We were shopping whilst on holiday, the staff member was extremely polite nice and chatty and helpful. A pleasure to shop here
26 aprile 2026
Risposta di ProCook - Truro
We appreciate you sharing that our staff was pleasant, helpful, and knowledgeable, and that you had great service!
Excellent member of the Pro cook staff…
Excellent member of the Pro cook staff called Charlotte. She was amazing?ing, helpful and informative.
24 aprile 2026
Risposta di ProCook - Truro
We're happy to hear that you had such a positive experience! It's great to know that a staff member was so helpful and informative. Thank you for your feedback.
Always a proper job wuth handy advice
18 aprile 2026
Risposta di ProCook - Truro
We appreciate you letting us know about the proper job and handy advice; it means a lot to our team.
Very friendly staff with all the…
Very friendly staff with all the information I required .
23 aprile 2026
Risposta di ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy our staff was friendly and informative.
Lovely staff great service and picked…
Lovely staff great service and picked out what I needed
19 aprile 2026
Risposta di ProCook - Truro
We appreciate you letting us know about our great service and lovely staff! We're so glad we could help you find what you needed.
Friendly and helpful staff
12 aprile 2026
The staff are amazing
The staff are amazing. They have so much knowledge and are so lovely and friendly. They took time last time we was there to show my son how to use his knife and how to look after it now he is a budding cook
7 aprile 2026
Risposta di ProCook - Truro
We're happy to hear that our staff's knowledge and friendliness impressed you! It's wonderful they took the time to show your son how to use and care for his equipment as a budding cook.
Helpful and friendly Customer Service
6 aprile 2026
Risposta di ProCook - Truro
We appreciate your positive feedback regarding our helpful and friendly customer service; it means a lot to our team.
Bought a new wok
I went into the shop. The sales assistant came over and I asked which is the best wok. I chose one, went to the till and paid, but got 20% off, ( which brought it back to the price advertised online).
The assistant got me the wok, we had a chat about which oils to use, and then I left with my new shiny wok.
Job done
27 marzo 2026
Risposta di ProCook - Truro
We're glad you enjoyed your shopping experience and found the perfect wok! It's great to hear that the sales assistant was helpful and you got a discount. Thank you for your positive feedback.
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