Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... Leggi di più
L'azienda ha risposto
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, Regno Unito
4,9
Eccellente
1K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Lady in Shop was very helpful
20 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Very helpful staff
Very helpful staff, who not only checked each product thoroughly but helped carry our purchases to our car.
31 marzo 2026
Risposta di ProCook - Gretna
We're glad you enjoyed your experience. It's wonderful to know our team was so helpful and went the extra mile. Thank you for your positive feedback!
Friendly staff and really helpful
Friendly staff and really helpful. Life time products. Luv this shop.
Costs a bit more but well worth it
27 marzo 2026
Risposta di ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful. It's great you love our shop!
Risposta di ProCook - Gretna
We appreciate you sharing that our staff was friendly and helpful and that you liked our quality products!
Staff very helpful and knowledgable on…
Staff very helpful and knowledgable on the range that I was slithering on buying ,best cost made available to myself with breakdown provided.
28 marzo 2026
Risposta di ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and knowledgeable and provided the best cost.
Friendly helpful staff
22 marzo 2026
Risposta di ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Risposta di ProCook - Gretna
We're happy to hear that you found our store clean, and our staff helpful. Thank you for your positive feedback; it means a lot to us.
Staff always attentive and eager to…
Staff always attentive and eager to answer any questions.
16 marzo 2026
Risposta di ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
None intrusive but friendly staff
None intrusive but friendly staff. A great range of products at very competitive prices.
22 marzo 2026
Risposta di ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and product range at good prices.
Geordies in Gretna
Wanted some electric salt and pepper grinders and couldn't find them. A nice young lass asked if she could help us, and pointed us to them. Then helped us to choose them. Thanks very much they are great.
21 marzo 2026
Risposta di ProCook - Gretna
We're glad you found what you were looking for with our team's help! We appreciate you mentioning the assistance you received and that you are happy with your new salt and pepper grinders. Thanks for your feedback.
The staff were excellent and the bread…
The staff were excellent and the bread knife I bought is amazing value. 19 pounds down from 45 for a 10 inch super sturdy knife. I'm proper chuffed
14 marzo 2026
Risposta di ProCook - Gretna
We appreciate you sharing that our staff was lovely and helpful, and that you liked our great products; it means a lot to our team!
Risposta di ProCook - Gretna
We're happy you love our kitchen stuff! Thank you for sharing your positive experience; we appreciate your feedback.
Good service
12 marzo 2026
Risposta di ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Really nice set of pans
Really nice set of pans. Love that the lids which you can use to drain veg. Handles are comfy and not too heavy. I got the stainless frying pan with the stainless pan set and the non stick frying pan is really non stick.
Really like them and have been using them for about 6 weeks now so they are quite well tested.
7 febbraio 2026
Risposta di ProCook - Gretna
We're happy to hear that you find the pan set nice and the handles comfortable. It's great the draining lids and non-stick frying pan are to your liking. Thank you for sharing your positive experience after testing them out!
Risposta di ProCook - Gretna
We appreciate you letting us know about the helpful service and that you found what you needed! We are so happy to hear it.
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